DVDRW Drive Not Reading After Upgrade.

Kaliaus · Feb 13, 2009

Hello Everyone,
I'm new to the forums and the reason im Posting is i have a older (2004) Modle Alienware Laptop computer witch i upgraded to Windows Vista Ultimate.
Eveything is working great thus far except after the install my DVDRW Drive witch is a SlimType DVDRW SOSW-852S ATA Device. it dose show up in my computer if i insert a disk it dose not tell me what hte disk is and dose not boot the disk. I can hear it spinning. the Drive dose show up in my BISO aswell. it can also boot from the vista CD and Format and Re Install windows Vista ( i tried to boot XP Pro and no luck on hte drive working) i called alienware they said it MIGHT be a incompatable hardware issue.. Any ideas on this would be great i have read meny fourms on this issue with this drive and they all seemed to just not work in or out of the windows OS but mine DOSE work outside the OS,

Thank You in Advance
Matt

Kernel · Feb 13, 2009

you may try to do firmware update to fix this or reinstall default drivers.

try it as a first step:-
The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista

firmware:-
download from mfrs website

default drivers:-
open device manager > uninstall first > scan for hardware changes > right click on dvd drive > click update driver software > browse my computer > click let me pick from a list > select the driver and install it.

Kaliaus · Feb 14, 2009

I Tried what you had suggested. however i could not find the firmware. Alienware dose not have this device listed. but after i tried them i tried to boot XP disk/DVD/CD/Vista disk.
After deleteing the device in the device manger, and folowing your steps Except the one to slect the driver, Vista DVD boots in Windows now...Progress has ben made, however XP Disk/DVDs/CDs still no luck only the Vista disk....if you or anyone knows were i can get the firmware for this please let me know so i can give it a shot

Thank You, prasathkumar for your advice.
Matt

bruce2 · Feb 14, 2009

Hi kaliaus, welcome to the board.

Besides Alienware, try to check on the manufacturer who built the drive and also at Dell since Alienware has been merged with Dell.

Hope this helps.

Bruce

rive0108 · Feb 14, 2009

Kaliaus said:
Hello Everyone,
I'm new to the forums and the reason im Posting is i have a older (2004) Modle Alienware Laptop computer witch i upgraded to Windows Vista Ultimate.
Eveything is working great thus far except after the install my DVDRW Drive witch is a SlimType DVDRW SOSW-852S ATA Device. it dose show up in my computer if i insert a disk it dose not tell me what hte disk is and dose not boot the disk. I can hear it spinning. the Drive dose show up in my BISO aswell. it can also boot from the vista CD and Format and Re Install windows Vista ( i tried to boot XP Pro and no luck on hte drive working) i called alienware they said it MIGHT be a incompatable hardware issue.. Any ideas on this would be great i have read meny fourms on this issue with this drive and they all seemed to just not work in or out of the windows OS but mine DOSE work outside the OS,

Thank You in Advance
Matt[/quote

From one Alienware m5790 owner running Vista Ultimate x64, I can tell you without a doubt that there is no Firmware update for the Alienware notebook Optical drives. Vista should load the default driver. Try checking to see if it has an assigned drive letter under computer management. Check Device Manager also, If it shows, uninstall the device, and restart computer.

Kernel · Feb 14, 2009

Kaliaus said:
I Tried what you had suggested. however i could not find the firmware. Alienware dose not have this device listed. but after i tried them i tried to boot XP disk/DVD/CD/Vista disk.
After deleteing the device in the device manger, and folowing your steps Except the one to slect the driver, Vista DVD boots in Windows now...Progress has ben made, however XP Disk/DVDs/CDs still no luck only the Vista disk....if you or anyone knows were i can get the firmware for this please let me know so i can give it a shot

Thank You, prasathkumar for your advice.
Matt

Did you follow this articleand try to delete upper/lower filter ?

Let me know the hardware/Vendor ID of your dvd drive so that our forum members will try to check for firmware.

Follow this to get hardware/vendor ID for your DVD drive (screenshot is for display adaptor).

"VEN_" is the vendor ID and "DEV_" is the Device ID.

Above screenshot is in different language. it should be in "hardware ids" instead of "ie. de instancia ......xx.x....".

Good luck.

Kaliaus · Feb 15, 2009

Thank you all i have deleted the drive and restarted the computer with no luck. i am going to check the dell site and im not 100% sure on the drive mf, i belive its Sony? correct me if i am wrong. mean wile all i see in the Hardware ids is...

IDE\CdRomSlimtype_DVDRW_SOSW-852S________________PSU2____
IDE\Slimtype_DVDRW_SOSW-852S________________PSU2____
IDE\CdRomSlimtype_DVDRW_SOSW-852S________________
Slimtype_DVDRW_SOSW-852S________________PSU2____
GenCdRom

Thank You
Matt

rive0108 · Feb 15, 2009

Kaliaus said:
Thank you all i have deleted the drive and restarted the computer with no luck. i am going to check the dell site and im not 100% sure on the drive mf, i belive its Sony? correct me if i am wrong. mean wile all i see in the Hardware ids is...

IDE\CdRomSlimtype_DVDRW_SOSW-852S________________PSU2____
IDE\Slimtype_DVDRW_SOSW-852S________________PSU2____
IDE\CdRomSlimtype_DVDRW_SOSW-852S________________
Slimtype_DVDRW_SOSW-852S________________PSU2____
GenCdRom

Thank You
Matt

What drive letter is assigned to the optical?

rive0108 · Feb 15, 2009

I suspect your drive may need replacement/Reinstallation

reinstall the hardware:
1. Uninstall the drive in device Manager
2. Shutdown computer
3. Remove screw and pull out optical drive, and check connection
4. re-insert drive, restart Computer

See Attached file:Alienware optical drive Hardware re-install

Replace Optical Drive:
Sony NEC Optiarc DVD-RW IDE for Alienware Notebooks $47 (new)

Sony-NEC Optiarc website
note- Optiarc does not support its drives, and instead refers users to the Retailer (in this case Alienware)

345138 · Feb 15, 2009

Try uninstalling the drive files and let it re-install itself.
I don't know if it was metioned above but yeah it should work, I don't know though.

Kaliaus · Feb 15, 2009

The Optical Drive letter is (E

rive i will try your suggestion and let you know what happens thanks
345138 if you read the posts you would see i tried that it did not work thanks anyway but please try and read all the posts rather then posting a repeate witch was clearly not going to work.

rive0108 · Feb 15, 2009

Something else you might want to consider-
Go to "my Hive" and see if there is a BIOS update for your system. If you have the m5750/m5790 I have a BIOS. If you list your model I can check for a BIOS for you.

Kaliaus · Feb 15, 2009

its the alienware seta m3200 i belive 12.1inch screen made in 2004 so bios migh tbe it i have looked no luck tho, if you find it let me know thanks.
Matt

Kaliaus · Feb 17, 2009

i have tried deleteing the Drive from device manager, shutdown the computer, removed the drive re inserted the drive booted the computer and then put in a DVD guess what.....Nothing, thanks for the advice

rive0108 · Feb 17, 2009

Kaliaus said:
i have tried deleteing the Drive from device manager, shutdown the computer, removed the drive re inserted the drive booted the computer and then put in a DVD guess what.....Nothing, thanks for the advice

Replace the drive then. Or try this to re-install xp-
Boot off vista disk, follow prompts to install, at partition screen DELETE ALL PARTITIONS, cancel install, remove vista dvd, insert xp disk, and shutdown/restart (by holding down power button)

Sony NEC Optiarc DVD-RW IDE for Alienware Notebooks $40
Sentia 3200 CD-RW/DVD-ROM $21

Replace/re-install Walkthrough (remove 1 screw/slide out/pop off faceplate/reattach)

DVDRW Drive Not Reading After Upgrade.

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