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"Windows Explorer has stopped responding."
  1. 17 Feb 2009 #1


    wayne87

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    "Windows Explorer has stopped responding."

    I get this message all the time, usually when I'm doing something simple like selecting a folder or a file in Explorer. The system freezes, then I get this message with the option to restart Explorer. This started happening after I did a format and clean reinstall. I tried CHKDSK to no avail. Any other ideas?

    Here are my system details:



    OS Name Microsoft® Windows Vista™ Home Premium
    Version 6.0.6001 Service Pack 1 Build 6001
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name DAVE_LAPTOP
    System Manufacturer Dell Inc.
    System Model MM061
    System Type X86-based PC
    Processor Intel(R) Core(TM)2 CPU T7200 @ 2.00GHz, 2000 Mhz, 2 Core(s), 2 Logical Processor(s)
    BIOS Version/Date Dell Inc. A17, 6/13/2007
    SMBIOS Version 2.4
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "6.0.6001.18000"
    User Name Dave_Laptop\Dave
    Time Zone Eastern Standard Time
    Installed Physical Memory (RAM) 2.00 GB
    Total Physical Memory 2.00 GB
    Available Physical Memory 1.22 GB
    Total Virtual Memory 4.23 GB
    Available Virtual Memory 3.22 GB
    Page File Space 2.29 GB
    Page File C:\pagefile.sys

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  2. 17 Feb 2009 #2
    TheWiz's Avatar
    TheWiz

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    Re: "Windows Explorer has stopped responding."

    Try opening cmd and running the command sfc /scannow.

    Also if you could go into event viewer and post us a log of the event this would prove useful.

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  3. 17 Feb 2009 #3


    wayne87

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      Thread Starter

    Re: "Windows Explorer has stopped responding."

    Quote Originally Posted by TheWiz View Post
    Try opening cmd and running the command sfc /scannow.

    Also if you could go into event viewer and post us a log of the event this would prove useful.
    Running scannow. Here is the event log:

    Code:
     
Log Name: Application
Source: Application Hang
Date: 2/17/2009 10:52:15 AM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: Dave_Laptop
Description:
The program Explorer.EXE version 6.0.6001.18164 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel. Process ID: 768 Start Time: 01c99116ca84d070 Termination Time: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-02-17T15:52:15.000Z" />
<EventRecordID>2205</EventRecordID>
<Channel>Application</Channel>
<Computer>Dave_Laptop</Computer>
<Security />
</System>
<EventData>
<Data>Explorer.EXE</Data>
<Data>6.0.6001.18164</Data>
<Data>768</Data>
<Data>01c99116ca84d070</Data>
<Data>0</Data>
<Binary>430072006F00730073002D00740068007200650061006400000044006500610064006C006F0063006B0000000000</Binary>
</EventData>
</Event>

    Last edited by Brink; 01 Mar 2009 at 11:33 AM. Reason: Placed in Code (#) box
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  4. 17 Feb 2009 #4
    TheWiz's Avatar
    TheWiz

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    Re: "Windows Explorer has stopped responding."

    I have a feeling it due to a shell extension installed by an application. Hate to pester you with info but if you could post a Hijack This log I could look at all of the extensions.

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  5. 17 Feb 2009 #5


    wayne87

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      Thread Starter

    Re: "Windows Explorer has stopped responding."

    Quote Originally Posted by TheWiz View Post
    I have a feeling it due to a shell extension installed by an application. Hate to pester you with info but if you could post a Hijack This log I could look at all of the extensions.
    No bother at all. I appreciate your assistance. Here's the Hijack This log:

    Code:
     
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:49:09 AM, on 2/17/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal
 
Running processes:
C:\Windows\system32\Dwm.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\SigmaTel\C-Major Audio\WDM\sttray.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Siber Systems\AI RoboForm\robotaskbaricon.exe
C:\Program Files\Google\Google Calendar Sync\GoogleCalendarSync.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\Explorer.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\SearchFilterHost.exe
 
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Live Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RoboForm - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
O4 - HKLM\..\Run: [DivX Free Codec] C:\Program Files\DivX Free Codec\Divx Free Update.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Google Calendar Sync.lnk = C:\Program Files\Google\Google Calendar Sync\GoogleCalendarSync.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O4 - Global Startup: QuickSet.lnk = ?
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O13 - Gopher Prefix: 
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - AppInit_DLLs: acaptuser32.dll
O23 - Service: Adobe Active File Monitor V7 (AdobeActiveFileMonitor7.0) - Adobe Systems Incorporated - C:\Program Files\Adobe\Photoshop Elements 7.0\PhotoshopElementsFileAgent.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Roxio\Roxio MyDVD DE\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
 
--
End of file - 11036 bytes

    Last edited by Brink; 01 Mar 2009 at 11:33 AM. Reason: Placed in Code (#) box
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  6. 17 Feb 2009 #6
    TheWiz's Avatar
    TheWiz

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    Re: "Windows Explorer has stopped responding."

    It looks like roboform or Actobat may be causing it. The best way to diagnose this is to go to msconfig disable all startup programs and play with everything in Explorer and see if it crashes. IF it doesn't that means it's software related.

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  7. 17 Feb 2009 #7
    Kernel's Avatar
    Kernel

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    Re: "Windows Explorer has stopped responding."

    HI wayne87,

    Is it happening when you browse particular folder ?

    Explorer may crash if there is a problem in creating thumbnails for Picture, Video and etc...

    As TheWiz mentioned it could be due to startup program. Check in safe mode.

    Good luck.

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  8. 01 Mar 2009 #8


    dronaldw7

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    Re: "Windows Explorer has stopped responding."

    I have a suggestion for problems with "internet explorer has stopped responding".I would recommend to anyone having this problem to ditch internet explorer and download mozilla firefox.I was using internet explorer and began having problems where it would freeze and lock my system about 4 or 5 times an hour.I tried to figure out how to correct this and couldnt.After much frustration I decide to try mozilla firefox.It was only like 3 mb to download.I love this browser.It is faster than internet explorer and I have been using it for three days now and have not had one problem with it.Sorry but,bye internet explorer.As for mozilla firefox,I love this browser,LOVE IT !

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  9. 01 Mar 2009 #9
    MrNeeds's Avatar
    MrNeeds

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    Re: "Windows Explorer has stopped responding."

    Quote Originally Posted by dronaldw7 View Post
    I have a suggestion for problems with "internet explorer has stopped responding".I would recommend to anyone having this problem to ditch internet explorer and download mozilla firefox.I was using internet explorer and began having problems where it would freeze and lock my system about 4 or 5 times an hour.I tried to figure out how to correct this and couldnt.After much frustration I decide to try mozilla firefox.It was only like 3 mb to download.I love this browser.It is faster than internet explorer and I have been using it for three days now and have not had one problem with it.Sorry but,bye internet explorer.As for mozilla firefox,I love this browser,LOVE IT !
    one problem with your suggestion, its not internet explorer hes having a problem with, its windows explorer.
    and thanks for bumping old threads

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  10. 01 Mar 2009 #10


    dronaldw7

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    Re: "Windows Explorer has stopped responding."

    Sorry about that.I must confess Im new to replying to a thread.Youre right I did not catch that he was talking about windows explorer(actually id never heard of windows explorer before).Also I do not know what bumping a thread is but Im guessing that maybe its considered not good etiquette to answer a thread thats been inactive for a while?Sorry im a forum newbie and Im learning.Thank you.

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