Vista - Installed/Total Physical Memory Discrepancies

**Bare Foot Kid** · 03-07-2009

Hello all.

I'm wondering if someone can help me get an understanding of this? As you can see this is a 64-bit OS. I'm getting these contradictions in Vista and not Windows 7 on the same machine. A picture is worth a thousand words so ... below are 6 snips, the top 3 are Vista and the bottom 3 are Windows 7 for comparison.

Any ideas? Thanks. (click a snip to enlarge)

Later

Ted

**Dwarf** · 03-08-2009

Hmm... Could it be a bug in System Information in Vista? From your snips, everything looks in order memory-wise, and the only discrepancy that I can find is that Total Physical Memory is being under reported by 4GB when you have more than this amount of memory physically installed, as indicated by Installed Physical Memory (RAM).

Unfortunately, I cannot check this for you because I have only 4GB installed, but perhaps someone would be kind enough to verify this for you.

**Bare Foot Kid** · 03-08-2009

Hello Dwarf!

Thank you for the reply, yes I'm in no hurry to get this sorted, I'll be around if anyone wants to work on this; I'll also add to their rep for help with this. ...

Later

Ted

**Dwarf** · 03-08-2009

You're welcome, Ted.

**mpcrsc562** · 03-08-2009

you have to request a hotfix from microsoft to fix the problem.

The Microsoft System Information (Msinfo32.exe) tool reports the incorrect amount of physical memory in a Windows Server 2008-based or Windows Vista Service Pack 1-based computer that has more than 4 GB of physical memory installed

i just performed the install. make sure you use the 64bit version of ie to access the microsoft website or the the browser will not correctly report the version of windows you have.

picture one is before the hotfix install, while, obviously, picture two is after the hotfix install.

**Bare Foot Kid** · 03-08-2009

Quote: Originally Posted by mpcrsc562

you in charleston? i used to be stationed at the afb 1989-1997. i miss it down there--but i don't miss that heat and humidity!

Hello mpcrsc562.

Yes I'm about 20 miles out of Charleston in a little town called Summerville SC. I've been here over 30 years and I love it, it never snows here and the humidity kills me. My kid brother retired from the Air Force.

Back to business: I was going to install the hotfix but I kept getting "this page cannot be displayed" so I installed the SP2 RC instead and that fixed it; as I said; check your rep!

Thank you.

Later

Ted

**Airbot** · 03-08-2009

The SP2 fixed it fro you huh Ted. I guess like I said, I remember the SP1 fixed the full 4GB recognization problem, so I'm glad the SP2 seemed to fix this discrepancy for you as well. I don't have Vista installed right now, but I didn't check for this with my system info when I installed 8GB of memory with Vista.

**Bare Foot Kid** · 03-08-2009

Hello Airbot.

Yes, I should've listened to when you told me the fix yesterday. ....

Thank you!

Later

Ted

03-07-2009	#1 (permalink)
Bare Foot Kid Vista 64-bit Ultimate Win7 64-bit Ultimate XP SP3 32-bit Pro 2,126 posts	Installed/Total Physical Memory Discrepancies Hello all. I'm wondering if someone can help me get an understanding of this? As you can see this is a 64-bit OS. I'm getting these contradictions in Vista and not Windows 7 on the same machine. A picture is worth a thousand words so ... below are 6 snips, the top 3 are Vista and the bottom 3 are Windows 7 for comparison. Any ideas? Thanks. (click a snip to enlarge) Later Ted
My System Specs

03-08-2009	#2 (permalink)
Dwarf Vista Home Premium 32-bit & Vista Ultimate 64-bit both Service Pack 2 W7 Pro RTM 7600 32 & 64 2,173 posts	Re: Installed/Total Physical Memory Discrepancies Hmm... Could it be a bug in *System Information* in Vista? From your snips, everything looks in order memory-wise, and the only discrepancy that I can find is that *Total Physical Memory* is being under reported by 4GB when you have more than this amount of memory physically installed, as indicated by *Installed Physical Memory (RAM)*. Unfortunately, I cannot check this for you because I have only 4GB installed, but perhaps someone would be kind enough to verify this for you.
My System Specs

03-08-2009	#3 (permalink)
Bare Foot Kid Vista 64-bit Ultimate Win7 64-bit Ultimate XP SP3 32-bit Pro 2,126 posts	Re: Installed/Total Physical Memory Discrepancies Hello Dwarf! Thank you for the reply, yes I'm in no hurry to get this sorted, I'll be around if anyone wants to work on this; I'll also add to their rep for help with this. ... Later Ted
My System Specs

03-08-2009	#4 (permalink)
Dwarf Vista Home Premium 32-bit & Vista Ultimate 64-bit both Service Pack 2 W7 Pro RTM 7600 32 & 64 2,173 posts	Re: Installed/Total Physical Memory Discrepancies You're welcome, Ted.
My System Specs

03-08-2009	#5 (permalink)
mpcrsc562 Windows 7 Ultimate x64 (Vista went bye-bye on this rig) 228 posts	Re: Installed/Total Physical Memory Discrepancies you have to request a hotfix from microsoft to fix the problem. The Microsoft System Information (Msinfo32.exe) tool reports the incorrect amount of physical memory in a Windows Server 2008-based or Windows Vista Service Pack 1-based computer that has more than 4 GB of physical memory installed i just performed the install. make sure you use the 64bit version of ie to access the microsoft website or the the browser will not correctly report the version of windows you have. picture one is before the hotfix install, while, obviously, picture two is after the hotfix install. Attached Thumbnails
My System Specs

03-08-2009	#6 (permalink)
Bare Foot Kid Vista 64-bit Ultimate Win7 64-bit Ultimate XP SP3 32-bit Pro 2,126 posts	Re: Installed/Total Physical Memory Discrepancies Quote: Originally Posted by mpcrsc562 you in charleston? i used to be stationed at the afb 1989-1997. i miss it down there--but i don't miss that heat and humidity! Hello mpcrsc562. Yes I'm about 20 miles out of Charleston in a little town called Summerville SC. I've been here over 30 years and I love it, it never snows here and the humidity kills me. My kid brother retired from the Air Force. Back to business: I was going to install the hotfix but I kept getting "this page cannot be displayed" so I installed the SP2 RC instead and that fixed it; as I said; check your rep! Thank you. Later Ted
My System Specs

03-08-2009	#7 (permalink)
Airbot Vista Ultimate SP2 x64 Windows 7 Ultimate x64 TECHNET 1,652 posts	Re: Installed/Total Physical Memory Discrepancies The SP2 fixed it fro you huh Ted. I guess like I said, I remember the SP1 fixed the full 4GB recognization problem, so I'm glad the SP2 seemed to fix this discrepancy for you as well. I don't have Vista installed right now, but I didn't check for this with my system info when I installed 8GB of memory with Vista.
My System Specs

03-08-2009	#8 (permalink)
Bare Foot Kid Vista 64-bit Ultimate Win7 64-bit Ultimate XP SP3 32-bit Pro 2,126 posts	Re: Installed/Total Physical Memory Discrepancies Hello Airbot. Yes, I should've listened to when you told me the fix yesterday. .... Thank you! Later Ted
My System Specs

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