Windows Vista Forums

Photo gallery can't open this picture.....

  1. #1



    Newbie
    Join Date : Mar 2009
    Posts : 3
    Vista Home
    Local Time: 01:31 AM

    Photo gallery can't open this picture.....

    When I try to open a jpg file I get the message "Photo gallery can't open this picture or video. This file format is not supported, or you don't have the latest updates to Windows Gallery." Only some folders are affected and they have been saved in exactly the same way as the files that do open. I have all the latest updates. I have tried opening them in other programmes but no joy. As a photographer I really need to solve this problem asap as I don't know what is causing it and whether it is going to keep happening if I continue using my laptop for my photos.

    I googled the problem and found similar cases but they seemed to have been affected by anti-virus software and managed to fix the problem by removing the software. I tried that but it didn't work either! Having just lost 1000's of shots when one of my external hard drives died I am desperate to fix this problem. Has anybody else suffered the same problem and have you managed to solve it? If so, HOW???? Please help!!

      My System SpecsSystem Spec

  2.   


  3. #2
    H2SO4's Avatar

    A bit of a numpty
    Join Date : Mar 2009
    Australia
    Posts : 1,241
    Win7x64
    Local Time: 01:31 AM
    australia

     

    Re: Photo gallery can't open this picture.....

    Do the "problem" photos open successfully on any other machine that you have access to? In other words, if you copy them onto a USB stick (or burn to a CD, or copy across the network...) and try to open them on a different machine, does that work?

    If not, it is likely that the files are corrupted in some way. Can you see their EXIF data? Do their sizes roughly match other JPGs (that can be opened) created by the same camera at the same resolution settings? They'll never be exactly the same, but if "normal" JPGs are somewhere say around 3MB and these files are consistently 50KB, that's an obvious truncation issue.

    If get a very similar error if I change the extension of a TXT file to JPG and try to open that, although curiously I don't get the "format is not supported" bit, so maybe it does come down to JPG versions.

      My System SpecsSystem Spec

  4. #3



    Newbie
    Join Date : Mar 2009
    Posts : 3
    Vista Home
    Local Time: 01:31 AM


      Thread Starter

    Re: Photo gallery can't open this picture.....

    Thanks for your reply! Firstly, I haven't tried what you suggested with the USB stick and another machine, but will do so asap. Secondly, yes the exif data is available and the file size is about average so the files are still there in some form. If they are corrupt what is the best way of repairing them if they can be repaired at all? There are so many data recovery software variations making amazing claims it's is difficult to know what to choose and I don't really want to pay out money if the data is irrepairable or the software just isn't going to work.

    Thanks again!

      My System SpecsSystem Spec

  5. #4
    H2SO4's Avatar

    A bit of a numpty
    Join Date : Mar 2009
    Australia
    Posts : 1,241
    Win7x64
    Local Time: 01:31 AM
    australia

     

    Re: Photo gallery can't open this picture.....

    Woooah, put the wallet away, please

    If it turns out the photos don't open on other computers either, it still might be possible to fix things without paying for recovery.

    Do all photos taken by the same camera now exhibit the same symptoms?

    Did you perhaps use a different CF/SD/xD card for this batch of photos?

    If you copy one of the "broken" photos back onto the card and shove that into the same camera, can the camera display the photo correctly?

    Given the bulk of the JPG body appears to be present and accounted for, I expect you'll be able to get these photos back.

      My System SpecsSystem Spec

  6. #5



    Newbie
    Join Date : Mar 2009
    Posts : 3
    Vista Home
    Local Time: 01:31 AM


      Thread Starter

    Re: Photo gallery can't open this picture.....

    No, not all pictures taken on the same camera exhibit the same symptoms, and yes they were probably taken on different CF cards as I have dozens of them. I have been able to open the files before and some are shots that have been edited in Photoshop.

    I just copied a few files onto a CF card and although they show up when the card is inserted into the card reader there is no image registering on the camera.

    Thanks you have given me renewed confidence in the possibility of retrieving my pictures! I will get there in the end!

      My System SpecsSystem Spec

  7. #6



    Newbie
    Join Date : Sep 2009
    Posts : 4
    Vista Home Premium 32bit
    Local Time: 01:31 AM


     

    Re: Photo gallery can't open this picture.....

    As mentioned by ArsenalMum, I have also similar problem. Few pictures are able to open but not rest and getting the same error in photo gallery (“Photo gallery can't open this picture or video. This file format is not supported, or you don't have the latest updates to Windows Gallery”). I tried getting pictures back on my memory stick but even after getting it back, it doesn’t work. I tried all different software to open the pictures but it didn’t work. Can you please tell me any solution (On Saturday, I have done Shift + Delete for my picture folder so I can’t get it back now)

      My System SpecsSystem Spec

  8. #7
    lemur's Avatar

    Senior Member

    Join Date : Aug 2009
    University of Kentucky
    Posts : 1,533
    Windows Vista Enterprise x64 SP2
    Local Time: 02:31 AM
    usa us kentucky

     

    Re: Photo gallery can't open this picture.....

    Can you upload an image for us to examine?
    Problems with other formats?

      My System SpecsSystem Spec

  9. #8
    lemur's Avatar

    Senior Member

    Join Date : Aug 2009
    University of Kentucky
    Posts : 1,533
    Windows Vista Enterprise x64 SP2
    Local Time: 02:31 AM
    usa us kentucky

     

    Re: Photo gallery can't open this picture.....

    Some folks have upgrades their video driver as a solution.

      My System SpecsSystem Spec

  10. #9



    Newbie
    Join Date : Sep 2009
    Posts : 4
    Vista Home Premium 32bit
    Local Time: 01:31 AM


     

    Re: Photo gallery can't open this picture.....

    I tried to upload the image in the forum but I got message "invalid image type" and upload error. I also tried recovery tools online but it didn't work. Those are very important pictures for me, so please let me know if any other chances are there.
    I copied the pictures from memory card to computer and then to flash drive (from computer). Once copy was done, I shift deleted the pictures (On Sep 12th night) so I can't recover it from recycle bin. Do you have any other solution so I can recover shift deleted pictures?
    Thanks.

      My System SpecsSystem Spec

  11. #10



    Newbie
    Join Date : Sep 2009
    Posts : 4
    Vista Home Premium 32bit
    Local Time: 01:31 AM


     

    Re: Photo gallery can't open this picture.....

    I tried to upload the image in the forum but I got message "invalid image type" and upload error. I also tried recovery tools online but it didn't work. Those are very important pictures for me, so please let me know if any other chances are there.
    I copied the pictures from memory card to computer and then to flash drive (from computer). Once copy was done, I shift deleted the pictures (On Sep 12th night) so I can't recover it from recycle bin. Do you have any other solution so I can recover shift deleted pictures?
    Thanks.

      My System SpecsSystem Spec

Page 1 of 2 12 LastLast

Photo gallery can't open this picture.....
Similar Threads
Thread Forum
Photo gallery can't open this picture General Discussion
Photo Gallery doesn't show single picture, only Gallery view Vista music pictures video
Can not open individual picture directly by photo gallery Live Photo Gallery
"windows photo gallery cannot open picture or video........." Vista General
windows photo gallery cannot open picture or video. Vista music pictures video