HELP!!! Windows Explorer Not Working. Restarting

J

jothman

New Member
Dear Everyone,

Please could anyone help me please,

When i go into my downloads folder, a message comes up saying Windows Expolorer is not working. then .. Restarting and my whole desktop refreshes...

I wonder because I installed a microsoft update which i dont think installed properly crashed my computer, so i did a system restore. That was a week before this problem arose. If anyone has any ideas It would be very much appreciated.

Many Thanks

Justin
 

My Computer

System One

  • Manufacturer/Model
    HP Compaq
    CPU
    AMD Turion(tm) X2 Dual Core Mobile RM-72 2.10 GHz
    Memory
    4Gb
    Graphics Card(s)
    ATI Radeon HD 3200 Graphics
    Sound Card
    SoundMax Intergrated Digital HD Audio
    Monitor(s) Displays
    Generic PNP Monitor
    Screen Resolution
    1280-800
    Hard Drives
    Toshiba MK2552GSX ATA Device
Explorer is crashing and restarting. There are many reasons why that can occur, and I'd suggest you try to get rid of non-default "shell extensions" first.

If you do a search here and on the web, there will be many tutorials on how to disable "explorer shell extensions".

It would also be useful if you could run WERCON and copy'n'paste the "appcrash" data corresponding to any Explorer.exe events listed in the history.
 

My Computer

System One

Thanx for the advice, i will look into the tutorials although im not sure wot u mean in the lastbit abot wercon is it some software
 

My Computer

System One

  • Manufacturer/Model
    HP Compaq
    CPU
    AMD Turion(tm) X2 Dual Core Mobile RM-72 2.10 GHz
    Memory
    4Gb
    Graphics Card(s)
    ATI Radeon HD 3200 Graphics
    Sound Card
    SoundMax Intergrated Digital HD Audio
    Monitor(s) Displays
    Generic PNP Monitor
    Screen Resolution
    1280-800
    Hard Drives
    Toshiba MK2552GSX ATA Device
ok im being abit of a weirdo here, but I cant find out how to delete default shell extensions, i found a program called hashcheck shell extenstion, is this of any use and can it rectify the problem
 

My Computer

System One

  • Manufacturer/Model
    HP Compaq
    CPU
    AMD Turion(tm) X2 Dual Core Mobile RM-72 2.10 GHz
    Memory
    4Gb
    Graphics Card(s)
    ATI Radeon HD 3200 Graphics
    Sound Card
    SoundMax Intergrated Digital HD Audio
    Monitor(s) Displays
    Generic PNP Monitor
    Screen Resolution
    1280-800
    Hard Drives
    Toshiba MK2552GSX ATA Device
wercoN

It's the Windows Error Reporting CONsole. Just type WERCON into the start button search box, and then view "history" on the left hand side. You may be able to see entries pertaining to explorer.exe crashes. Those data may help someone to help you.
 

My Computer

System One

Awesome thanx, i guess thius next post is for anyone that understands this error message found in wercon, it is as follows,

Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6001.18164
Application Timestamp: 4907e242
Fault Module Name: ad2mpgdmux.dll
Fault Module Version: 7.5.0.32179
Fault Module Timestamp: 4860c32b
Exception Code: c0000005
Exception Offset: 00010864
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 40d4
Additional Information 2: 4062ad41ec8067256aa4c5e2b56d3c79
Additional Information 3: 40d4
Additional Information 4: 4062ad41ec8067256aa4c5e2b56d3c79

If anyone can help then i will be forever in your debt....
 

My Computer

System One

  • Manufacturer/Model
    HP Compaq
    CPU
    AMD Turion(tm) X2 Dual Core Mobile RM-72 2.10 GHz
    Memory
    4Gb
    Graphics Card(s)
    ATI Radeon HD 3200 Graphics
    Sound Card
    SoundMax Intergrated Digital HD Audio
    Monitor(s) Displays
    Generic PNP Monitor
    Screen Resolution
    1280-800
    Hard Drives
    Toshiba MK2552GSX ATA Device
You're in luck.

ad2mpgdmux.dll <=== culprit

That DLL is running "inside" Explorer and causing a crash. A cursory web search suggests other people are experiencing the same issue. I suggest you work out exactly which software introduced that DLL onto your machine, and then to either update the software in question, or even remove it if you don't need it. (Without ad2mpgdmux.dll in its current version, Explorer would almost certainly not crash.)

Web searches also return a bunch of indications that it may be part of a virus in the top 10 hits, but that's not necessarily reliable - people tend to overreact. You should do your own research to work out what/why/how-it-got-onto-your-machine.

Good luck.
 

My Computer

System One

Man you are awesome thanks alot buddy, I really appreciate the time in responding to my question, Have a fantastic day, and take care

Justin
 

My Computer

System One

  • Manufacturer/Model
    HP Compaq
    CPU
    AMD Turion(tm) X2 Dual Core Mobile RM-72 2.10 GHz
    Memory
    4Gb
    Graphics Card(s)
    ATI Radeon HD 3200 Graphics
    Sound Card
    SoundMax Intergrated Digital HD Audio
    Monitor(s) Displays
    Generic PNP Monitor
    Screen Resolution
    1280-800
    Hard Drives
    Toshiba MK2552GSX ATA Device
Thinking about it, the only program i have installed was a windows live update that didnt install properly and i did a system restore.

The only other program i installed recently was drivers for my epson printer scanner and accompaning software.

With regards to messenger should i update it and risk crashing my computer or just uninstall it,

im sorry im not a technophobe but am starting to get lost seraching the net for a solution.

I dont want to waste your time so dont worry if you dont want to reply, and if anyone else can help, then thanks alot

CHEERS!!!!!!
 

My Computer

System One

  • Manufacturer/Model
    HP Compaq
    CPU
    AMD Turion(tm) X2 Dual Core Mobile RM-72 2.10 GHz
    Memory
    4Gb
    Graphics Card(s)
    ATI Radeon HD 3200 Graphics
    Sound Card
    SoundMax Intergrated Digital HD Audio
    Monitor(s) Displays
    Generic PNP Monitor
    Screen Resolution
    1280-800
    Hard Drives
    Toshiba MK2552GSX ATA Device
You really don't have to apologise. It's a tech forum. Those who don't want to be here can just... not come :)

A web seach suggests that your culprit DLL is a demultiplexer, which in this context implies it was part of a codec pack:

ad2mpgdmux.dll - What is ad2mpgdmux.dll?

"ad2mpgdmux.dll is a ad2mpgdmux\r belonging to MainConcept (Adobe2)® MPEG Demuxer\r from MainConcept AG\r"

Presumably the name syntax means "Adobe to MPG demultiplexer".

A bit more light web reading leads me to conclude you probably installed XVid, and that the DLL came with that installation. Try updating the XVid pack, or removing it if updating doesn't help.
 

My Computer

System One

I too, am experiencing Windows Explorer crashes:

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: Explorer.EXE
Application Version: 6.0.6001.18164
Application Timestamp: 4907e791
Hang Signature: 7d0b
Hang Type: 1
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 3c872caece8f1ce1790137d13995c809
Additional Hang Signature 2: 159e
Additional Hang Signature 3: 43a5b75eafea9929bdd034f672ed2c6d
Additional Hang Signature 4: 428a
Additional Hang Signature 5: a02373937a5a3b36f0d1cf1c887d67e6
Additional Hang Signature 6: 5257
Additional Hang Signature 7: 4b7363c9033bc8adf0e8f34adcae6e77

Any suggestions? Thanks
 

My Computer

System One

Suggestion 1: please start another thread because your problem is subtly different, even if the net result is the same - Explorer go bye-byes.

Suggestion 2: in that new thread, explain the circumstances in which this happens. Is it random or "always when you do XYZ"? Does it happen if you boot to safe mode and use the machine long enough to know whether the behaviour is different?
 

My Computer

System One

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