Is There a Fix or Do I Have to Restore OS

S

StElmoQn

New Member
My ISP prompted me to download IE8 which I had, but quickly found it unstable. I contacted Qwest tech support and they told me I could uninstall and should revert back without issue (ha ha!) to IE7.

Long story short, I think everything works except when I try to switch users or log off and then it goes to the BLUESCREEN...

Here is the excerpt of the error message, but I'm not computer literate enough to understand it. I've tried resetting IE and ran a scan which indicated I had some errors:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF800022D4DE2
BCP3: FFFFFA600B0C4D50
BCP4: 0000000000000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini033109-05.dmp
C:\Users\KATHLEEN\AppData\Local\Temp\WER-1793871-0.sysdata.xml
C:\Users\KATHLEEN\AppData\Local\Temp\WER9A1.tmp.version.txt

Read our privacy statement:
Microsoft Online Crash Analysis


Is there a workaround to this or should I just bite the bullet and back up my data to do a full OS restore as HP suggested?
 

My Computer

System One

StElmoQn said:
My ISP prompted me to download IE8 which I had, but quickly found it unstable. I contacted Qwest tech support and they told me I could uninstall and should revert back without issue (ha ha!) to IE7.

Long story short, I think everything works except when I try to switch users or log off and then it goes to the BLUESCREEN...

Here is the excerpt of the error message, but I'm not computer literate enough to understand it. I've tried resetting IE and ran a scan which indicated I had some errors:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF800022D4DE2
BCP3: FFFFFA600B0C4D50
BCP4: 0000000000000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini033109-05.dmp
C:\Users\KATHLEEN\AppData\Local\Temp\WER-1793871-0.sysdata.xml
C:\Users\KATHLEEN\AppData\Local\Temp\WER9A1.tmp.version.txt

Read our privacy statement:
Microsoft Online Crash Analysis


Is there a workaround to this or should I just bite the bullet and back up my data to do a full OS restore as HP suggested?
Click to expand...


You can undo the install If you have System Restore enabled. It created a restore point before Installing IE8.

Start> in search bar, type restore> click system restore program at top, and follow prompts.

Blue screens are caused by buggy/bad drivers or hardware issues. You can use this to do a diagnostic:http://www.eset.com/download/sysinspector.php

note-diagnostic hijack this by trend micro is not compatible with x64 Windows, and will result in false positive files listed as "missing" in the system32 folder.
 
Last edited:

My Computer

System One

  • CPU
    T7600G Core2Duo 2.66 Ghz
    Motherboard
    Intel 945PM + ICH7 Chipset
    Memory
    4GB DDR2 PC2-5300 667MHz
    Graphics Card(s)
    Mobility Radeon x1900 256MB
    Sound Card
    Realtek HD
    Monitor(s) Displays
    WUXGA 17"
    Screen Resolution
    1920X1200
    Hard Drives
    640GB 7200RPM SATA/RAID 0 (2x320GB)
    and 320GB 7200RPM External
    Mouse
    Wireless Microsoft 3000
    Internet Speed
    10 mbps/2 mbps
    Other Info
    Optical Drive:
    Panasonic UJ-220 DL BD-RE (Blu-Ray)
BCCode: 3b
BCP1: 00000000C0000005 Memory access violation
The SYSTEM_SERVICE_EXCEPTION bug check has a value of 0x0000003B. This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

Possible cause- Graphics card
This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.
 
Last edited:

My Computer

System One

  • CPU
    T7600G Core2Duo 2.66 Ghz
    Motherboard
    Intel 945PM + ICH7 Chipset
    Memory
    4GB DDR2 PC2-5300 667MHz
    Graphics Card(s)
    Mobility Radeon x1900 256MB
    Sound Card
    Realtek HD
    Monitor(s) Displays
    WUXGA 17"
    Screen Resolution
    1920X1200
    Hard Drives
    640GB 7200RPM SATA/RAID 0 (2x320GB)
    and 320GB 7200RPM External
    Mouse
    Wireless Microsoft 3000
    Internet Speed
    10 mbps/2 mbps
    Other Info
    Optical Drive:
    Panasonic UJ-220 DL BD-RE (Blu-Ray)

My Computer

System One

  • CPU
    T7600G Core2Duo 2.66 Ghz
    Motherboard
    Intel 945PM + ICH7 Chipset
    Memory
    4GB DDR2 PC2-5300 667MHz
    Graphics Card(s)
    Mobility Radeon x1900 256MB
    Sound Card
    Realtek HD
    Monitor(s) Displays
    WUXGA 17"
    Screen Resolution
    1920X1200
    Hard Drives
    640GB 7200RPM SATA/RAID 0 (2x320GB)
    and 320GB 7200RPM External
    Mouse
    Wireless Microsoft 3000
    Internet Speed
    10 mbps/2 mbps
    Other Info
    Optical Drive:
    Panasonic UJ-220 DL BD-RE (Blu-Ray)
I ran the SFC and these are the corrupt files:

2009-04-01 07:18:32, Info CSI 00000567 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

2009-04-01 07:18:32, Info CSI 00000569 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

2009-04-01 07:18:32, Info CSI 0000056c [SR] Could not reproject corrupted file [ml:520{260},l:72{36}]"\??\C:\Program Files\Windows Sidebar"\[l:24{12}]"settings.ini"; source file in store is also corrupted


As stated before, everything seems to be working normally with the exception of being able to switch between users on this laptop.

How can I capture the error message that pops up on the blue screen whenever I try to switch users? Perhaps that would help in a diagnosis? I'm really trying not to have to do a complete reinstall if at all possible.

This is the update windows error message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF8000230FDE2
BCP3: FFFFFA600BA75D50
BCP4: 0000000000000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\Mini040109-03.dmp
C:\Users\KATHLEEN\AppData\Local\Temp\WER-71089-0.sysdata.xml
C:\Users\KATHLEEN\AppData\Local\Temp\WERCC81.tmp.version.txt
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
 
Last edited:

My Computer

System One

Did you remove it using the administrator account? Try logging into it and seeing if the error clears. I was able to remove IE8 with no issues.
 

My Computer

System One

  • CPU
    pair of Intel E5430 quad core 2.66 GHz Xeons
    Motherboard
    Supermicro X7DWA-N server board
    Memory
    16GB DDR667
    Graphics Card(s)
    eVGA 8800 GTS 640 MB video card
    Hard Drives
    SAS RAID
Yes, it was removed using the administrator account. The only other user is my husband's account and he rarely uses this computer.

I tried disabling my antivirus before switching users, as this has been a known issue, but not in my case. Again while attempting to switch users, the computer shuts down and reboots.
 

My Computer

System One

Reboot and login with administrator account. Switching users does not finish an uninstall.
 

My Computer

System One

  • CPU
    pair of Intel E5430 quad core 2.66 GHz Xeons
    Motherboard
    Supermicro X7DWA-N server board
    Memory
    16GB DDR667
    Graphics Card(s)
    eVGA 8800 GTS 640 MB video card
    Hard Drives
    SAS RAID
What is in the event viewer? You could clear all events by right clicking on each category. Once clear, reboot and you will only see the errors regarding this.
 

My Computer

System One

  • CPU
    pair of Intel E5430 quad core 2.66 GHz Xeons
    Motherboard
    Supermicro X7DWA-N server board
    Memory
    16GB DDR667
    Graphics Card(s)
    eVGA 8800 GTS 640 MB video card
    Hard Drives
    SAS RAID
Not sure how to use the event viewer. I have it open but what do you mean by clicking on each category? My event viewer is open to the overview and summary page.
 

My Computer

System One

On the left hand side you see application, system, etc. Right click on each. Hit clear and don't save it. It will remove all events. Once done. reboot. Only the reboot events will show up. Then, we start with the earliest events.
 

My Computer

System One

  • CPU
    pair of Intel E5430 quad core 2.66 GHz Xeons
    Motherboard
    Supermicro X7DWA-N server board
    Memory
    16GB DDR667
    Graphics Card(s)
    eVGA 8800 GTS 640 MB video card
    Hard Drives
    SAS RAID
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