Files disappear, Control Panel won't launch

N

notyetafatkid

New Member
Okay so I'm trying to follow the suggestions of how to properly ask for help.

I would consider myself computer literate, but barely so...perhaps just enough to be dangerous. I have a Dell Inspiron E1505 and I run Windows Vista Home Basic on it. Last night after downloading and install NOD32 I started getting Bluescreen crashes everytime I used the internet. This happened about 8 times before I finally put it in safe mode and ran SystemRestore. I reverted back to one day prior and it resovled the bluescreen crashes; however, now I cannot open the control panel without Windows explorer failing to respond and anything I seem to save instantly disappears off of my desktop and cannot be found on the harddrive with an advanced search. Finally, there is some remnant of some program I installed last night still present called "Sprt Client Interface" running in the process area in the lower right. When I try to open it, it says windows cannot find bconte.exe. Make sure you typed the name correctly, and try again."

I cannot all the specs but I have an Intel T2250 with 1G of RAM

I hope all this helps...please I need to be stuyding and I am at my wit's end with this. Thanks
 

My Computer

System One

Perhaps try re-installing the app and then uninstalling it before using a restore point. Let the uninstaller clean it up for you.

If that doesn't work, check msconfig>startup to see if you can stop the .exe from starting. You could also try checking the registry run keys, or searching the registry for bcont.exe and then remove it.

Make a backup of the registry first in case it doesn't help or work ;)
 

My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    i7 3770K HT ON 4.7GHz
    Motherboard
    P8Z68 Deluxe Gen 3
    Memory
    8GB G.Skill Ripjaws X 2133mhz
    Graphics Card(s)
    2x Gigabyte GTX 670 OC WindForce SLI
    Sound Card
    X-FI Forte + ATH-AD900
    Monitor(s) Displays
    x2 Dell U2410 / 58" Samsung / "40 Sony
    Screen Resolution
    1920*1200 / 1920x1080
    Hard Drives
    2x Intel 520 240GB * Crucial M4 128GB * 2x Samsung F3 1TB (RAID 0) * 2x WD Caviar Blacks 2TB (RAID 0)
    PSU
    Corsair AX1200W
    Case
    Lian Li PC-V1020A
    Cooling
    NH-D14: 3x140mm Gelid Wing 14: Sunbeam Rheobus Extreme
    Keyboard
    Topre Realforce // Ducky Shine Cherry MX Black
    Mouse
    Razer Imperator + Thermaltake Theron
    Other Info
    Laptop Specs:
    Clevo Sager P170HM //
    17.3 Matte 1920x1200 //
    i7 2720QM // 8GB 1333mhz //
    Dedicated GTX 485M //
    240GB Intel 520 + 750GB + Blu-Ray //

    Samsung Story 2TB USB 3.0
I'll do that. A quick update. So I think I in fact have a virus as my computer neither wants me to run my existing AVG app or allow me to do an online virus scan. I'm in the process of attempting one from Kaspersky Online. in the mean time I'll hunt down that file.

Thanks for the help.
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    * BFK Customs *
    CPU
    Intel C2Q 9550 Yorkfield
    Motherboard
    ASUS P5Q Pro
    Memory
    8GB Dominator 8500C5D
    Graphics Card(s)
    XFX ATI 1GB 4870 XXX
    Sound Card
    Realtek HD 7-1
    Monitor(s) Displays
    1x 47" LCD HDMI & 2x 26" LCD HDMI
    Screen Resolution
    1920x1080P & 1920x1200
    Hard Drives
    2x 500GB 7200RPM 32MB Cache WD Caviar Black
    PSU
    Corsair 620HX
    Case
    CM Cosmos RC-1000
    Cooling
    Tuniq Tower 120, 2x 140mm and 3x 120mm case fans
    Keyboard
    HP Enhansed Multimedia
    Mouse
    Razer Diamondback 3G
    Internet Speed
    18.6Mb/s
    Other Info
    My First Build ;)
I have been searching for the meaning and reason why the Sprt Client Inteface icon has suddenly appeared on my taskbar, as well. After some tracking, I have found that the website support.com was more helpful than supportsoft.com (SupportSoft.com was suggested by many in my search for "uninstall Sprt Client Interface"
In my case, I have found a folder in my program files named Support.com
I tracked this folder down to having been installed by Comcast (my new ISP).
I will be attempting to use the uninstall feature, found in the Support.com folder, and crossing my fingers that not only was I able to solve the issue for myself. That I was also able to assist others in doing the same.

Please feel free to wish me luck, as I am doing the same for you all.
Thank You
 

My Computer

System One

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