Restarts evertime by itself unexpectedly

L

leek886

New Member
My computer restarts, what seems like after a certain short period of time, every time I turn it on. The first time, it asked me to do a system restore, so I did, but it didn't fix it. I tried to see if it was something that was being opened during the login process but it still shuts down while on the login screen. I also turned off the Automatic Restart feature to see if anything could be seen, and it just freezes up with a black screen, so no information. The touchpad LED stays on, the power led's stay on, and the wireless card LED changes for enabled to disabled. The LED for the HD doesn't light unless I start to hold down (or press it once, and it still shuts off) the power button. The windows check problem gives the following error, but when it checks for a solution, the window just closes and no help given:

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Extra information about the problem
BCCode: 1000007C
BCP1: C0000005
BCP2: A9834976
BCP3: 88B6FA20
BCP4: 88B6F71C
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
 

Attachments

  • Minidump.zip
    515.6 KB · Views: 11
Last edited:

My Computer

System One

  • Manufacturer/Model
    Compaq/F756NR
leek886 said:
My computer restarts, what seems like after a certain short period of time, every time I turn it on. The first time, it asked me to do a system restore, so I did, but it didn't fix it. I tried to see if it was something that was being opened during the login process but it still shuts down while on the login screen. I also turned off the Automatic Restart feature to see if anything could be seen, and it just freezes up with a black screen, so no information. The touchpad LED stays on, the power led's stay on, and the wireless card LED changes for enabled to disabled. The LED for the HD doesn't light unless I start to hold down (or press it once, and it still shuts off) the power button. The windows check problem gives the following error, but when it checks for a solution, the window just closes and no help given:

Problem signature
Problem Event Name: BlueScreen



OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Extra information about the problem
BCCode: 1000007C
BCP1: C0000005
BCP2: A9834976
BCP3: 88B6FA20
BCP4: 88B6F71C
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Click to expand...
Hi Leek, Welcome to the Forum.

If you have just, connected any new hardware, remove it. Installed new drivers, roll back to the old ones.

You can also check the C:\Windows\Minidump folder for recent dumps, zip the latest few and attach them here.

You need to check all drivers are up to date and working properly. (Device Manager)
Check all hardware is sitting properly, all cables are connected and that all fans are turning.

Check that you have the latest bios installed.

I hope this helps

Pooch
 

My Computer

System One

  • Manufacturer/Model
    Self build
    CPU
    Phenom II x4 Black Edition 940-Arctic-Cooling Freezer Xtreme
    Motherboard
    Asus M3A32-MVP Deluxe
    Memory
    8 gig Samsung PC800 RAM
    Graphics Card(s)
    NVidia 9600gt
    Sound Card
    AD1988b
    Monitor(s) Displays
    22" TFT-MONITOR WIDESCREEN mit VGA/DVI 17" Video7 TFT
    Screen Resolution
    1680 : 1050 1280 : 1024
    Hard Drives
    Drive #1 - SAMSUNG HD252HJ (250 GB)
    Drive #2 - Hitachi HDT721010SLA360 (1000 GB)
    Drive #3 - SAMSUNG HD250HJ (250 GB)
    Drive #4 - SAMSUNG HD103UJ (1000 GB) External eSATA
    PSU
    Thermaltake Toughpower Cable Management 750W
    Case
    Enermax Chakra
    Cooling
    2x 120mm Front and Back 1x 250mm Side
    Keyboard
    Standard
    Mouse
    Easy Line Laser Mouse
    Internet Speed
    16000
    Other Info
    I have also used Fedora, Suse, Ubuntu Linux
    And all other Windows from 95 to date except ME
If the restart time is the same each time, your computer could be overheating.
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire X1700
    Motherboard
    ASUS
    Memory
    3 gigs
    Graphics Card(s)
    EVGA 1 gig GeForce 210
    Monitor(s) Displays
    Vizio 21" tv
    Screen Resolution
    1920x1080 resolution
    Hard Drives
    1 terabyte sata in 1 partition
    Cooling
    fans that came with it
    Keyboard
    basic USB
    Mouse
    basic USB
    Internet Speed
    3 megabits on a cable modem, wired
I've attached the Minidump folder. I took it to BestBuy and they were able to do a boot from CD and scan the system. Since it was able to run for a long time, I'm assuming it is a virus. I remembered, after that, that symantec endpoint protection found a virus and tried to quarantine it but gave an access denied, which I'm guessing links to a system file that couldn't be quarantined. If there's any way to check the Minidump and/or symantec log to locate the file and fix it, let me know. Else, I'll just reinstall windows, maybe even downgrade to XP.
 

My Computer

System One

  • Manufacturer/Model
    Compaq/F756NR
I just had a quick look at a selection of those dumps and they all seem to point to SRTSPL.SYS which is part of symantec anti virus software.

I'd start by uninstalling any Symantec software to see if it fixes the BSoD's and then try a different anti-virus like avast.
 

My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    i7 3770K HT ON 4.7GHz
    Motherboard
    P8Z68 Deluxe Gen 3
    Memory
    8GB G.Skill Ripjaws X 2133mhz
    Graphics Card(s)
    2x Gigabyte GTX 670 OC WindForce SLI
    Sound Card
    X-FI Forte + ATH-AD900
    Monitor(s) Displays
    x2 Dell U2410 / 58" Samsung / "40 Sony
    Screen Resolution
    1920*1200 / 1920x1080
    Hard Drives
    2x Intel 520 240GB * Crucial M4 128GB * 2x Samsung F3 1TB (RAID 0) * 2x WD Caviar Blacks 2TB (RAID 0)
    PSU
    Corsair AX1200W
    Case
    Lian Li PC-V1020A
    Cooling
    NH-D14: 3x140mm Gelid Wing 14: Sunbeam Rheobus Extreme
    Keyboard
    Topre Realforce // Ducky Shine Cherry MX Black
    Mouse
    Razer Imperator + Thermaltake Theron
    Other Info
    Laptop Specs:
    Clevo Sager P170HM //
    17.3 Matte 1920x1200 //
    i7 2720QM // 8GB 1333mhz //
    Dedicated GTX 485M //
    240GB Intel 520 + 750GB + Blu-Ray //

    Samsung Story 2TB USB 3.0
Thanks! Is there a way to uninstall it in safe mode? It restarts before I can do anything. Could I go to services and stop it from starting on bootup in normal mode?
 

My Computer

System One

  • Manufacturer/Model
    Compaq/F756NR
Sorry for the double post. I just went to safe mode, went to the services, disabled all symantec services, and rebooted in normal mode and everything seems fine! Thanks a lot everyone for their help!
 

My Computer

System One

  • Manufacturer/Model
    Compaq/F756NR
Glad it worked for you :)
 

My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    i7 3770K HT ON 4.7GHz
    Motherboard
    P8Z68 Deluxe Gen 3
    Memory
    8GB G.Skill Ripjaws X 2133mhz
    Graphics Card(s)
    2x Gigabyte GTX 670 OC WindForce SLI
    Sound Card
    X-FI Forte + ATH-AD900
    Monitor(s) Displays
    x2 Dell U2410 / 58" Samsung / "40 Sony
    Screen Resolution
    1920*1200 / 1920x1080
    Hard Drives
    2x Intel 520 240GB * Crucial M4 128GB * 2x Samsung F3 1TB (RAID 0) * 2x WD Caviar Blacks 2TB (RAID 0)
    PSU
    Corsair AX1200W
    Case
    Lian Li PC-V1020A
    Cooling
    NH-D14: 3x140mm Gelid Wing 14: Sunbeam Rheobus Extreme
    Keyboard
    Topre Realforce // Ducky Shine Cherry MX Black
    Mouse
    Razer Imperator + Thermaltake Theron
    Other Info
    Laptop Specs:
    Clevo Sager P170HM //
    17.3 Matte 1920x1200 //
    i7 2720QM // 8GB 1333mhz //
    Dedicated GTX 485M //
    240GB Intel 520 + 750GB + Blu-Ray //

    Samsung Story 2TB USB 3.0
Coincidently, my university, which is where I got the free Symantec Endpoint Protection, also gives free Symantec Endpoint Protection Remover, lol. I've already removed it, but I still haven't added a virus protection to it yet. I'm not sure what to use. I guess I'll try avast. Thanks for the concern though!
 

My Computer

System One

  • Manufacturer/Model
    Compaq/F756NR
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