Vista - Vista anytime upgrade isn't working!

Hi,

I have Windows Vista Basic and have been trying to use an OEM anytime-upgrade to Premium edition. I did the online check and found my PC was compatable.

Every time I try to upgrade, everything goes well until the very end. At that point my PC goes into a reset loop. It resets, a blue screen states that netio.sys has some sort of problem (but is too quick for me to note any of it down - useful!), then I get the option of loading MS Vista or go back to the original version. IF I chose Vista the PC eventually resets and I start this little game again!

The only info I have managed to note down from the blue screen is: nsiproxy.sys or netio.sys and something about the memory dump (which I can't access - I have tried!)

Stop 0x0000BE (some leters and numbers in brackets, this is up for seconds so can't note down!)

I've tried to stop the PC resetting via the control panel. Once in the reset loop I can't do anything except Rollback to the original settings.

If I try to go to safe mode I'm told I need to reset so as windows can complete the installation.

I'm loathed to pay Microsoft 46 quid just to get help!

RAM test was found no problems.

This is SO annoying! Can anyone help?

My specs:
2 GB Ram
320 GB HDD
Intel Pentium Dual T3400 2.16 GHz
Mobile Intel 4 series express - Display adaptor

I've attached the Dump files for reference... IF you can read them

Cheers,

Try this:

There is a hotfix available for NETIO.SYS, which corrects a problem in the
ALE (Application Layer Enforcement) component. The problem specifically
corrected by the hotfix does *NOT* exactly match the callstack in your dump
below. However, your dump is clearly referring to ALE (eg the call to
tcpip!WfpAleEndpointTeardownHandler) and Windows Filtering Platform (WFP) -
so, it is somewhat related. You may be seeing a side-effect of the same or
similar problem, which crashes in a slightly different way on your machine.
See:http://forums.techarena.in/vista-help/795825.htm

http://support.microsoft.com/kb/929547/en-us

Some applications and services appear to stop responding for 15 seconds after you install a Windows Filtering Platform driver on a Windows Vista-based computer

Thanks, that's really helpful... I'll give it a go and let you know if it fixes the problem.

Cheers

Hmmm, the WFP hotfix from MS said that "the updated does not apply to your (sic) system" I'd seen that before when searching to find a solution - was worth a try.

The anytime upgrades have two options 1) upgarde or 2) fresh install. I've been doing option 1 so I guess I need to take a deep breath and try option 2 :S

I have created a recovery CD (the Packard bell software made me) So I guess I can return my system if it all goes belly up.

Any more advice would be greatfully recieved

It could be a result of Windows corruption- so the backup may not really help after all (as the recovery image is corrupted also)

This is what I would do:
Use the vista backup utility (check all boxes), and backup all your user data.
then boot into Vista Disk, delete all partitions and perform a fresh install on the unpartitioned space.

Clean Install From Upgrade Vista
Repair Install For Vista

Cheers rive, you becoming my hero! I'll try that and then let you know if that works.

Well, full installation worked... but now I can't get onto the internet :S

The laptop will connect wirelessly, or directly to the modem but it only has 'local access' and wont connect to the internet

Both the router and modem are fine (other computer connects ok - hence this message).

ipconfig/all says:

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Lappy
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8187B Wireless 802.11b/g 54Mbp
s USB 2.0 Network Adapter
Physical Address. . . . . . . . . : 00-17-C4-59-7E-82
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::495b:de2a:9400:a5eb%11(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.165.235(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8102/8103 Family PCI-E FE NIC
Physical Address. . . . . . . . . : 00-23-8B-3E-BF-F1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{6580B65A-CE8D-4710-8942-A6AA10475
5AD}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{4B42F0F5-6D1A-4920-9B62-62A0BD339
BF3}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

did you:

update the Realtek NIC card drivers (Windows update- keep going back till there are no more updates)
then plug in the ethernet cable, RESTART computer.

this worked for me too