My Home Premium 64 Bit Got ntdll.dll Problem!!!

D

danxangel

New Member
I've just got this Error for a few days and tried so many ways to solve it, but it seems to be useless.

--------------------------------------------------------------------
Problem signature:
Problem Event Name: APPCRASH
Application Name: patcher_1.exe
Application Version: 1.0.0.1
Application Timestamp: 49055f74
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a783
Exception Code: c0000005
Exception Offset: 00023592
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 1573
Additional Information 2: 8174477e3f239fdb2eb28590ffa32700
Additional Information 3: f1c9
Additional Information 4: f7c0aa8817dca409d416936c036f5b41
--------------------------------------------------------------------

On the first day, i tried to reinstall windows and install this software again. [ Still that error ]

The next nay, i tried to install this software on my laptop. [ Still it ]

And after checking CMD, i tried on both of mine. [ still it ]

The last day, tried to download that software again and reinstall it. [ still the same ]

i spent 3 days to find out what's going on! But nothing's gonna change or be better!

I'm really confuse right now. Does anyone know how to solve this error ? Please help me!
 

My Computer

System One

  • Manufacturer/Model
    Gateway 6200-1 (Upgraded)
    CPU
    AMD Phenom II x4 3.0 Ghz
    Motherboard
    Gateway RS780
    Memory
    8 GB
    Graphics Card(s)
    ATI Radeon 4870
    Sound Card
    Creative
    Monitor(s) Displays
    Samsung Syncmaster 22'
    Hard Drives
    750 GB Hitachi
    Cooling
    Zalman, Thermaltake
    Keyboard
    Logitech
    Mouse
    Logitech
Patcher_1.exe, whatever that may be, is likely buggy. NTDLL.DLL is just about the most important DLL in the entire operating system, and it has the job of preventing apps from doing silly things.

In this case, the timestamp on patcher_1.exe is "Mon, 27 Oct 2008 06:28:04 UTC" (49055f74). Perhaps a newer version may contain a fix for the problem which causes this crash.
 
Last edited:

My Computer

System One

so obviously the software your trying to install is trying to do silly things ;) ;)
 

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    Intel Q9550 @ 4Gig / Titan Fenir
    Motherboard
    XFX 780i
    Memory
    4GB OCZ PC2-8500C5 DDR2
    Graphics Card(s)
    Gainward GTX260/216 SLI
    Sound Card
    Creative X-FI Xtreme Gamer
    Monitor(s) Displays
    Dell UltraSharp 2209WA 22"
    Screen Resolution
    1680x1050
    Hard Drives
    western digital raptor 10000rpm sata
    PSU
    OCZ Modstream 700w
    Cooling
    Titan Fenir
    Keyboard
    Razer Reclusa
    Mouse
    Logitech G5 Gamer
    Internet Speed
    8mb
Should i check my hard drive ? If sth's wrong, i could check it!?
 

My Computer

System One

  • Manufacturer/Model
    Gateway 6200-1 (Upgraded)
    CPU
    AMD Phenom II x4 3.0 Ghz
    Motherboard
    Gateway RS780
    Memory
    8 GB
    Graphics Card(s)
    ATI Radeon 4870
    Sound Card
    Creative
    Monitor(s) Displays
    Samsung Syncmaster 22'
    Hard Drives
    750 GB Hitachi
    Cooling
    Zalman, Thermaltake
    Keyboard
    Logitech
    Mouse
    Logitech
danxangel said:
Should i check my hard drive ? If sth's wrong, i could check it!?
Click to expand...

There is no indication so far that the problem is anything but a bug in patcher_1.exe. You've tested it on multiple machines and from what I understand it is crashing the exact same way. Hence, while checking hard drives won't hurt, it's unlikely to help either.

What is "patcher_1.exe" anyway? You mentioned you're downloading it from somewhere. If you can supply a link, I'd be curious to take a look.
 

My Computer

System One

Oh, this is the game which my little sister likes to play most. Btw, thanks for helping me ^^

I dont know what's wrong with this one? Cause several months ago, it worked well.

------------------------------------------------
Here's the link:

http://downloadhcm.au.vtc.vn:2180/Audition_FULL_6060.exe
 

My Computer

System One

  • Manufacturer/Model
    Gateway 6200-1 (Upgraded)
    CPU
    AMD Phenom II x4 3.0 Ghz
    Motherboard
    Gateway RS780
    Memory
    8 GB
    Graphics Card(s)
    ATI Radeon 4870
    Sound Card
    Creative
    Monitor(s) Displays
    Samsung Syncmaster 22'
    Hard Drives
    750 GB Hitachi
    Cooling
    Zalman, Thermaltake
    Keyboard
    Logitech
    Mouse
    Logitech
danxangel said:
Oh, this is the game which my little sister likes to play most. Btw, thanks for helping me ^^

I dont know what's wrong with this one? Cause several months ago, it worked well.

------------------------------------------------
Here's the link:

http://downloadhcm.au.vtc.vn:2180/Audition_FULL_6060.exe
Click to expand...

I'm not sure I understand because you originally said "patcher_1.exe" crashes when you try to run it. How is that related to "Audition_FULL_6060.exe"?

Also, just to confirm, all this stuff is fully legal, right?
 

My Computer

System One

yeah, that's the full version of the game, include patcher_1.exe.
Patcher_1.exe is a game launcher, and that game is 2.16 gb total.
when u set up the game, check the folder you will see the patcher_1.exe.

By the way, this is the result when i check CMD. Patcher_1.exe and Patcher_2.exe
error1.jpg

------------------------------------------------------

sfc /SCANNOW
sfc /VERIFYFILE=c:\windows\system32\kerne132.dll
sfc /SCANFILE=d:\windows\system32\kerne132.dll /OFFBOOTDIR=d:\ /OFFWINDIR=d:\windows
sfc /VERIFYONLY
error3.jpg

------------------------------------------------------

And this is the patcher_2.exe error:

Problem signature
Problem Event Name: APPCRASH
Application Name: patcher_2.exe
Application Version: 1.0.0.1
Application Timestamp: 485713b2
Fault Module Name: StackHash_c453
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c00000fd
Exception Offset: 74e89b84
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: c453
Additional Information 2: abcc8f7853b48d9807d6d51eb1fa5df9
Additional Information 3: c453
Additional Information 4: abcc8f7853b48d9807d6d51eb1fa5df9

Extra information about the problem
Bucket ID: 1264208307
error2.jpg

-------------------------------------------------------
Sometime with patcher_2.exe, it got a problem BEX and the stackhash changed too. I dont really remember the other stackhash numbers.

I have tried to turn off DEP too, but it didn't work.

Notice :That game has 2 patchers.
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Gateway 6200-1 (Upgraded)
    CPU
    AMD Phenom II x4 3.0 Ghz
    Motherboard
    Gateway RS780
    Memory
    8 GB
    Graphics Card(s)
    ATI Radeon 4870
    Sound Card
    Creative
    Monitor(s) Displays
    Samsung Syncmaster 22'
    Hard Drives
    750 GB Hitachi
    Cooling
    Zalman, Thermaltake
    Keyboard
    Logitech
    Mouse
    Logitech
Sorry mate, 2+ GB is beyond the abilities of my humble internet pipe.

The numbers in those errors you posted are not enough to allow for direct troubleshooting, but here's a few random thoughts:

- The CMD screenshot shows sfc.exe complaining because it doesn't understand your syntax... you left a space between the slash (/) and the SCANNOW. Instead of "/SCANNOW" you typed "/ SCANNOW". If that was intentional (why?), don't worry about this point.

- There's no default DLL called "kerne132.dll". It's KERNEL32.DLL - that's an 'L', not a '1'.

- If you experience the same crash(es) on multiple machines, that greatly lessens the chance that file corruption is the cause. It would be highly improbable for two separate file systems to happen to be corrupted in precisely the same way.

- It may be far faster to email the game vendor and to ask them for help. Otherwise, if you've got to troubleshoot by trial-and-error this could take a while.
 

My Computer

System One

I'm newbie at this thing. Anw, thanks for helping me, HSO4.

Maybe i better choose a different game for her, this one really makes me tired ^^
 

My Computer

System One

  • Manufacturer/Model
    Gateway 6200-1 (Upgraded)
    CPU
    AMD Phenom II x4 3.0 Ghz
    Motherboard
    Gateway RS780
    Memory
    8 GB
    Graphics Card(s)
    ATI Radeon 4870
    Sound Card
    Creative
    Monitor(s) Displays
    Samsung Syncmaster 22'
    Hard Drives
    750 GB Hitachi
    Cooling
    Zalman, Thermaltake
    Keyboard
    Logitech
    Mouse
    Logitech
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