please help power loss during system restore

S

sarahjo

New Member
Hi, im wondering if anyone can help me, i had to do a system restore which i've done before with no problems, this time however when the comp started back up we had a power cut and now when i turn on comp all i get is a black screen even starting in safe mode etc all i get is the microsoft logo at the bottom of the screen and it just goes back to the black screen, the only thing working is the cursor
can anyone PLEASE HELP!!! :cry:
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    * BFK Customs *
    CPU
    Intel C2Q 9550 Yorkfield
    Motherboard
    ASUS P5Q Pro
    Memory
    8GB Dominator 8500C5D
    Graphics Card(s)
    XFX ATI 1GB 4870 XXX
    Sound Card
    Realtek HD 7-1
    Monitor(s) Displays
    1x 47" LCD HDMI & 2x 26" LCD HDMI
    Screen Resolution
    1920x1080P & 1920x1200
    Hard Drives
    2x 500GB 7200RPM 32MB Cache WD Caviar Black
    PSU
    Corsair 620HX
    Case
    CM Cosmos RC-1000
    Cooling
    Tuniq Tower 120, 2x 140mm and 3x 120mm case fans
    Keyboard
    HP Enhansed Multimedia
    Mouse
    Razer Diamondback 3G
    Internet Speed
    18.6Mb/s
    Other Info
    My First Build ;)
Hi Ted thanks for the welcome
I tried it with the disc but nothing happened, then noticed its an anytime upgrade disc is that why it didn't work, iam a real novice not even sure im putting the disc in at the right time :rolleyes:
 
Last edited:

My Computer

System One

You should be using a restore disc, not an anytime upgrade disc. Do you still have these?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS M1330
    CPU
    Intel Core 2 Duo
    Memory
    3GB
No, the comp was built and vista put on for me then after about a year it kept saying it was counterfeit, so i went to the microsoft website and downloaded a genuine copy, and the discs they sent through only included an anytime disc for the 32 and 64
 

My Computer

System One

In many cases you can contact the manufacturer to get replacement discs. However, since it seems like your system was built (and not by you) you might want to get in touch with Microsoft about replacement discs:

Microsoft Help and Support
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS M1330
    CPU
    Intel Core 2 Duo
    Memory
    3GB

My Computer

System One

  • Manufacturer/Model
    * BFK Customs *
    CPU
    Intel C2Q 9550 Yorkfield
    Motherboard
    ASUS P5Q Pro
    Memory
    8GB Dominator 8500C5D
    Graphics Card(s)
    XFX ATI 1GB 4870 XXX
    Sound Card
    Realtek HD 7-1
    Monitor(s) Displays
    1x 47" LCD HDMI & 2x 26" LCD HDMI
    Screen Resolution
    1920x1080P & 1920x1200
    Hard Drives
    2x 500GB 7200RPM 32MB Cache WD Caviar Black
    PSU
    Corsair 620HX
    Case
    CM Cosmos RC-1000
    Cooling
    Tuniq Tower 120, 2x 140mm and 3x 120mm case fans
    Keyboard
    HP Enhansed Multimedia
    Mouse
    Razer Diamondback 3G
    Internet Speed
    18.6Mb/s
    Other Info
    My First Build ;)
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