Vista64 BSOD on Certain USB Stick Insert

Vista64 BSOD on Certain USB Stick Insert

Problem description: Friend's Vista64 Ultimate system BSODs when a USB stick is inserted. This only happens when inserting one of three flash drives he owns. I've tried two drives of my own and cannot reproduce the problem with my flash drives.

I have the minidumps not but am not sure how to analyze them. After reboot Vista gives this:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF800026CB19D
BCP3: FFFFFA6009C05910
BCP4: 0000000000000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 256_1

Click to expand...

Attempted fixes: Googled a bunch for those strings, tried reinstalling nvidia drivers as they were recently updated. I've ran full malware scans, tried both front and back USB ports, un\reinstalling USB controller drivers, formatting the flash drives that trigger the BSOD.

Recent changes: He says nothing beyond driver updates for his XFX 9800GT. This started about a month ago with no major changes. System has worked fine for six months prior to this.

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Operating system: Vista 64 Ultimate SP2

System specs: Asus V3-P5G965 barebone, 4x1GB Patriot PC2-6400 RAM, C2D E6600, XFX GeForce 9800 GT (v190.38), 500W PSU

I have Googled and read the FAQ: Yes, a bunch. I've only found issues related to blue screens at boot or such. Nothing to quite match this situation.

1. Update the USB drivers (usually part of the mobo/chipset drivers)
2. Go to Device Manager and check for Hidden Devices in the View menu.
See if any of them has issues.
3. Check the USB stick on another system to see if it repeats there. Disable all autorun stuff on the stick.

PM I have something that may be able to help, if you're interested.

usasma said:

1. Update the USB drivers (usually part of the mobo/chipset drivers)
2. Go to Device Manager and check for Hidden Devices in the View menu.
See if any of them has issues.
3. Check the USB stick on another system to see if it repeats there. Disable all autorun stuff on the stick.

Click to expand...

Thank you for your reply.

1) Tried that twice yesterday (ran Intel Chipset Inf Update fresh from Intel site)

2) Nothing in DM showing issues (no yellow question marks, et all), even hidden ones

3) All three of the sticks work just fine in two other systems. Two other sticks (mine) won't trigger the problem. It is isolated to this OS on this machine and these three sticks. Same "trouble" sticks work fine in the system when booted into XP Pro or Win7.

Autorun is off in Vista and the one of the sticks causing the BSOD is blank and recently formatted. No autorun stuff present on it at all.

Antihiatus said:

PM I have something that may be able to help, if you're interested.

Click to expand...

Friended for PM privs. Please accept, thanks.

Antihiatus said:

PM I have something that may be able to help, if you're interested.

Click to expand...

why not put it up here then we can all benefit , thats what forums are for surely

Hi -

Bugcheck 0x3b = exception occurred during transition from user mode into kernel code territory; the exception = 0xc0000005 = memory access violation.

Does the sole problematic USB stick have any type of 3rd party software that was installed just for it? If so, un-install it. If Readyboost enabled, turn it off. Does the USB stick have a seperate U3 launch partition (usually ~ 100 MB)?

Is there an Internet Security product installed on the system (i.e., NIS, N360, KIS,etc...)? If so, remove it using the product manufacturer's removal tool. I have found that most 0xc..5 exceptions are caused by 3rd party firewalls.

Regards. . .

jcgriff2

p.s. TSF thread closed - please work with this one here at Vista Forums. Thank you.

archie123 said:

Antihiatus said:

PM I have something that may be able to help, if you're interested.

Click to expand...

why not put it up here then we can all benefit , thats what forums are for surely

Click to expand...

because it's the AVG Antiroot kit. and Brink said that's a no no.

jcgriff2 said:

Bugcheck 0x3b = exception occurred during transition from user mode into kernel code territory; the exception = 0xc0000005 = memory access violation.

Does the sole problematic USB stick have any type of 3rd party software that was installed just for it? If so, un-install it. If Readyboost enabled, turn it off. Does the USB stick have a seperate U3 launch partition (usually ~ 100 MB)?

Click to expand...

I'm sorry, I misspoke. All three of his sticks cause the BSOD. They do it about 75% of the time. All my sticks, however, do not.

Of the sticks that trigger the BSOD, two are Sandisk Cruiser Micro 8GBs. Their U3 partition was removed when they were bought and have worked since for five months. They have no other software.

The third stick is a Buffalo 512MB from Japan (no U3 stuff, no software either).

Readyboost is disabled on each stick (never used), but the service is still running in Vista.

Is there an Internet Security product installed on the system (i.e., NIS, N360, KIS,etc...)? If so, remove it using the product manufacturer's removal tool. I have found that most 0xc..5 exceptions are caused by 3rd party firewalls.

Click to expand...

No, just NOD32 2.7 and the Vista firewall.

p.s. TSF thread closed - please work with this one here at Vista Forums. Thank you.

Click to expand...

Thank you. I didn't realize the two forums has so much crossover.

tapedump:

Would it be possible to have Vista assign each USB drive a
permanent drive letter? If so, it might stabilize the relationship
between OS and USB sticks.

http://mintywhite.com/tech/vista/assign-a-permanent-letter-to-a-usb-thumb-drive-2/

Ardneh

How many USB ports on the system?
Does it occur more frequently in any particular port?
While testing, don't use the front USB ports - as this will add an extra factor into the testing (the front ports connect by a cable to the motherboard and were installed by the system manufacturer, the rear ports are soldered onto the motherboard at the motherboard factory).

Ardneh said:

Would it be possible to have Vista assign each USB drive a
permanent drive letter? If so, it might stabilize the relationship
between OS and USB sticks.
Ardneh

Click to expand...

Thanks, but I've tried that.

usasma said:

How many USB ports on the system?
Does it occur more frequently in any particular port?
While testing, don't use the front USB ports - as this will add an extra factor into the testing (the front ports connect by a cable to the motherboard and were installed by the system manufacturer, the rear ports are soldered onto the motherboard at the motherboard factory).

Click to expand...

Four in front, four in back.

It doesn't appear to happen any more or less across various ports. I'll sit down later and do some observed testing, though. The issue occurs with both front and rear USB ports.

The only other USB device connected is a wireless Logitech mouse receiver.

Have you checked in Device Manager to be sure there aren't any other USB devices (in particular card readers and fingerprint readers often have USB connections.

Yes, I checked. No card readers, etc.

Keyboard is PS/2. Printer is wireless. Also, DM looks like this:
(all USB controllers in DM were uninstalled/reinstalled more than once in the last week)