Pc does not recognize dvd drives

pc does not recognize my dvd drives,i have windows vista 32 bit,i went into help and support,which advised to go into devise manager and check to see if the dvd drives are listed which they are, then to right click on the dvd drives,properties, and click the troubleshoot tab,then the attached box pops up and i dont know where to go from there, can anybody please advise, thanks.patch41

patch41:

Just a thought:

Have you tried clicking the Driver tab (as shown on your screenshot) and
updating the drivers?


Ardneh

yes ardneh,tried that and it said drivers are up to date

patch41:

You might try this:

In Device Manager, right-click your DVD drive, and click Uninstall.
Then right-click it again and click Scan for Hardware Changes.

Restart your computer in Safe Mode, and choose Last Known Good
Configuration.


Best of Luck.
Ardneh

thanks ardneh, i did a system restore and that solved the problem but i am curious as to what started the problem, thanks again...patch41