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can't update/restore laptop

  1. #1



    Newbie
    Join Date : Aug 2009
    Posts : 4
    32bit
    Local Time: 12:33 PM

    can't update/restore laptop

    Hi all, i hope someone can help me. Over the last couple of days my laptop won't update, neither will it allow me to download software. When i try to update it, it comes up with an error code (C000012F)??? I have tried to download malware and spyware removal tools but it wont let me download them again it just comesup with an error code. I have also tried to do a system restore but it won't let me do this either. I am at a loss as to what to do and hope there is someone who can help. It would be most appreiciated.

    Regards Andy.

      My System SpecsSystem Spec

  2.   


  3. #2
    dinesh's Avatar

    Vista Expert


    Join Date : Sep 2008
    India
    Posts : 1,333
    Windows 7 RTM 64-bit
    Local Time: 12:03 AM
    india

     

    Re: can't update/restore laptop

    Are you able to browse all the websites without any pop ups and malware symptoms?
    You said that you cannot download any software as well. that seems like a malware infection. What anti virus software do you use?

      My System SpecsSystem Spec

  4. #3



    Newbie
    Join Date : Aug 2009
    Posts : 4
    32bit
    Local Time: 12:33 PM


      Thread Starter

    Re: can't update/restore laptop

    Hi thanks for replying i can browse the web no pop ups. I am currently using AVG8.5. It is just when i try to update my laptop or update software i am already running. Another thing is i tried to run a scan from a website and again it would not let me do this.
    Thanks Andy

    Last edited by andynic111; 11 Aug 2009 at 01:43 PM.
      My System SpecsSystem Spec

  5. #4



    Senior Member
    Join Date : Jul 2009
    Posts : 618
    Vista Home Premium 32bit
    Local Time: 11:33 AM


     

    Re: can't update/restore laptop

    andynic111:

    If you have access to another PC with internet connection, you can download and burn
    bootable antivirus/antimalware discs that can run with Windows inactive.


    Avira AntiVir Rescue System

    PC Tools - Alternate Operating System Scanner

    Read the web page documentation carefully before using.


    Ardneh

      My System SpecsSystem Spec

  6. #5



    Newbie
    Join Date : Aug 2009
    Posts : 4
    32bit
    Local Time: 12:33 PM


      Thread Starter

    Re: can't update/restore laptop

    Ardneh, thanks i will give that a try

    Regards Andy.

      My System SpecsSystem Spec


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