Sleep Problems with Acer Aspire 4530-6823

http://www.newegg.com/Product/Product.aspx?Item=N82E16834115556I just got this Acer Aspire 4530-6823 a couple of weeks ago. It's running on Vista Home Premium 32bit. I've been using the computer for many hours a day and I have wireless on all the time. I deleted some bloat ware... hope these are not the reasons why the following is happening...

So the problem... sometimes I close to lid to go to sleep, and it doesn't. In fact, it will restart and say that it recovered from an unexpected shut down. What scared me was the blue screen error I got today. In addition, it now takes longer to go from the password screen to the desktop. It happens twice a day now... and this and other things in my life are making me really anxious.

What should I do? I know Vista has problems like these, so I was wondering whether I should just wait and hope Windows 7 is any better. Would it solve these problems? Also, if anyone knows my Acer model... is this computer the problem or is it the Vista? Thanks a ton!

If sleep doesn't work it's probably drivers. Try updating your video and sound drivers. If the laptop is relatively new look for an option to create recovery discs first. As for the BSOD's/STOP errors there is a guide I've written in my sig if you want to debug them. If not, .zip them up and upload them.

Since this is my first time ever thinking about updating my drivers... Quick question. I checked the Acer website... for my model, it said it was last updated in 2008. Is that what I should download or are there other websites with more updated versions of the drivers I am using. Thanks.

artsavedmylife said:

I just got this Acer Aspire 4530-6823 a couple of weeks ago. It's running on Vista Home Premium 32bit. I've been using the computer for many hours a day and I have wireless on all the time. I deleted some bloat ware... hope these are not the reasons why the following is happening...

So the problem... sometimes I close to lid to go to sleep, and it doesn't. In fact, it will restart and say that it recovered from an unexpected shut down. What scared me was the blue screen error I got today. In addition, it now takes longer to go from the password screen to the desktop. It happens twice a day now... and this and other things in my life are making me really anxious.

What should I do? I know Vista has problems like these, so I was wondering whether I should just wait and hope Windows 7 is any better. Would it solve these problems? Also, if anyone knows my Acer model... is this computer the problem or is it the Vista? Thanks a ton!

Click to expand...

Art

Could you go to c:\windows\minidump zip the dump file (*.dmp) and upload it for us to look at?

Ken

I found the minidump folder, but it did not have any files in it. By the way, I just remembered... the blue screen error message contained something about vbsvideo.sys or vbs something... if that helps.

artsavedmylife said:

I found the minidump folder, but it did not have any files in it. By the way, I just remembered... the blue screen error message contained something about vbsvideo.sys or vbs something... if that helps.

Click to expand...

You getting a blue screen that has numbers on it and says "STOP" followed by stuff? or is it just freezing. The vbs cold be *.vbs (a viual basic script) or vbs. *

You can go into the event viewer (type event viewer in search) and go into the app tab t see what errors are listed.

f there isnt a dump file there you can also search for *.dmp and see what you find

Ken

I got a blue screen yesterday that had various numbers on it. I do not remember if it had STOP or not. I had to restart, but I remember it listing only one file on the top of the screen... saying that the problem stemmed from vbs.

I tried Event Viewer and it listed WMI and VSS. For yesterday, which is when I got the blue screen error with numbers... it only listed WMI. Could not find any .dmp files.

So it happened again today... I attached the .dmp file, ken. I guess ccleaner got rid of the minidump files. Anyway, thanks for your help.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 00000003
BCP2: 84D39030
BCP3: 85D98030
BCP4: 85643C70
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Debug is here:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 00000003, A device object has been blocking an Irp for too long a time
Arg2: 84d39030, Physical Device Object of the stack
Arg3: 85d98030, Functional Device Object of the stack
Arg4: 85643c70, The blocked IRP
Debugging Details:
------------------

DRVPOWERSTATE_SUBCODE: 3
IRP_ADDRESS: 85643c70
DEVICE_OBJECT: 85d98030
DRIVER_OBJECT: 85d950f0
IMAGE_NAME: athr.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 48a4ddc2
MODULE_NAME: athr
FAULTING_MODULE: 8ccc6000 athr
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x9F
PROCESS_NAME: System
CURRENT_IRQL: 2
LAST_CONTROL_TRANSFER: from 81e74bac to 81f0e333
STACK_TEXT:
81f37acc 81e74bac 0000009f 00000003 84d39030 nt!KeBugCheckEx+0x1e
81f37b28 81e746fc 81f37b94 81f37c50 81f50401 nt!PopCheckIrpWatchdog+0x1ad
81f37b68 81ef7ca0 81f504e0 00000000 caa5b248 nt!PopCheckForIdleness+0x343
81f37c88 81ef7860 81f37cd0 85e08102 81f37cd8 nt!KiTimerListExpire+0x367
81f37ce8 81ef7423 00000000 00000000 001da167 nt!KiTimerExpiration+0x22a
81f37d50 81ef5f5d 00000000 0000000e 00000000 nt!KiRetireDpcList+0xba
81f37d54 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x49

STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
FAILURE_BUCKET_ID: 0x9F_IMAGE_athr.sys
BUCKET_ID: 0x9F_IMAGE_athr.sys
Followup: MachineOwner

That BugCheck strike relates to your wireless card which seems to causing your crash probably because it isn't shutting down properly. Update your wireless driver - is it an Atheros card?

I have no idea whether it is... however, I checked the driver updates on the Acer website and it listed Wireless LAN... Atheros, Foxconn, and QMI. How would I check though?

Open up the start menu type devi and open device mangager. Accept the UAC prompt. Open up the category NetWork Adapters. Look for an ethernet option and a wireless optin. Search for the wireless driver on the Acer website.

It happens to be an Atheros wireless card. So should I backup the drivers before I download the updated one or is that not necessary? And also, should I also update my ethernet driver and other outdated ones as well? Thanks a lot, Frostmourne!

Ethernet isn't likely to be updated. Update the wireless drivers from the acer website. You can roll back the drivers if they don't work. Even so, create a system restore point anyway. Can't be too careful

Hi frostmourne,
my sister just bought a new acer laptop, the Aspire 4736G.
runs on vista 32bit home premium and she got a blue screen after waking it up from sleep. the laptop is only 3 days old!

i did what you said by looking into the minidump and i got this file, and i was wondering if u could help me run a check and see how to solve this issue. thanks you!
the .dmp file is attached.

my email is [email protected] just in case u need it :D

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS (ce)
A driver unloaded without cancelling timers, DPCs, worker threads, etc.
The broken driver's name is displayed on the screen.
Arguments:
Arg1: 9abf5ea6, memory referenced
Arg2: 00000008, value 0 = read operation, 1 = write operation
Arg3: 9abf5ea6, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 00000000, Mm internal code.

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from 81f7b868
Unable to read MiSystemVaType memory at 81f5b420
9abf5ea6

FAULTING_IP:
usbvideo+18ea6
9abf5ea6 ?? ???

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0xCE

PROCESS_NAME: System

CURRENT_IRQL: 0

TRAP_FRAME: a5e9ed0c -- (.trap 0xffffffffa5e9ed0c)
ErrCode = 00000010
eax=00000003 ebx=00000000 ecx=84165b34 edx=00000000 esi=84a134d8 edi=00000000
eip=9abf5ea6 esp=a5e9ed80 ebp=a5e9edc0 iopl=0 nv up ei pl zr na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
<Unloaded_usbvideo.sys>+0x18ea6:
9abf5ea6 ?? ???
Resetting default scope

IP_MODULE_UNLOADED:
usbvideo+18ea6
9abf5ea6 ?? ???

LAST_CONTROL_TRANSFER: from 81e9eb54 to 81ee90f5

STACK_TEXT:
a5e9ecf4 81e9eb54 00000008 9abf5ea6 00000000 nt!MmAccessFault+0x10a
a5e9ecf4 9abf5ea6 00000008 9abf5ea6 00000000 nt!KiTrap0E+0xdc
WARNING: Frame IP not in any known module. Following frames may be wrong.
a5e9ed7c 82019b18 85b43e38 bc132fca 00000000 <Unloaded_usbvideo.sys>+0x18ea6
a5e9edc0 81e72a2e 9abf5ea6 85b43e38 00000000 nt!PspSystemThreadStartup+0x9d
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


STACK_COMMAND: kb

FOLLOWUP_IP:
usbvideo+18ea6
9abf5ea6 ?? ???

SYMBOL_STACK_INDEX: 2

SYMBOL_NAME: usbvideo+18ea6

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: usbvideo

IMAGE_NAME: usbvideo.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: 0xCE_usbvideo+18ea6

BUCKET_ID: 0xCE_usbvideo+18ea6

Followup: MachineOwner
---------

Was anything plugged into the laptop when it went to sleep? Download SP2 too, and use the diag kit in my sig to look and update any old drivers.

Hey! thanks so much for replying.
There were nothing plugged in during sleep. not even mouse.
Yes i just updated and installed all drivers plus service pack 2 yesterday.
So far it only BSOD once, i'll check back if it happens the second time.

Another problem is that i realised i kept getting cut off from the internet.
Usually its supposed to be "Local and Internet", but it changes to "Local only".
This happens every 5 minutes.
End up i have to download the service pack using my desktop then transfer the file over to the acer.

I'm so sorry for being such an ass. This laptop is only 3 days old and there's so many problems already, can't imagine whats next.

For the wireless get the newest drivers. 95% of the time that will fix it.