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AppCrash Ieexplore

  1. #1



    Newbie
    Join Date : Sep 2009
    Posts : 3
    Vista
    Local Time: 09:12 PM

    AppCrash Ieexplore

    My conputer does its updating on Wednesday nights and defragments. I tried to open my Windows Internet Explorer window, and it told me it had stopped working. I have the info here:
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: iexplore.exe
    Application Version: 8.0.6001.18813
    Application Timestamp: 4a6621ae
    Fault Module Name: StackHash_843a
    Fault Module Version: 6.0.6001.18000
    Fault Module Timestamp: 4791a7a6
    Exception Code: c0000374
    Exception Offset: 000b015d
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 843a
    Additional Information 2: 132d156d73d419bda99524ee2d46482e
    Additional Information 3: e4ba
    Additional Information 4: c6533ab48cfddaf2818d105fe0e43f64


    I did try to do a Windows restore point, but that did not solve my problem, I tried to restore it to the Service Pack update last week and that also did not solve the problem. I tried to google the Stackhash_843a error, but could not come up with anything for it.

    I am not very computer literate, I usually just run World of Warcraft and look at AOL news. If anyone has suggestions, with basic answers it would be so much appreciated.

      My System SpecsSystem Spec

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  3. #2



    Banned
    Join Date : Jun 2009
    NY USA
    Posts : 2,456
    Vista 32 win 7 7600 32 bit
    Local Time: 11:12 PM
    micronesia au victoria 2

     

    Re: AppCrash Ieexplore

    Quote Originally Posted by Kebunny30 View Post
    My conputer does its updating on Wednesday nights and defragments. I tried to open my Windows Internet Explorer window, and it told me it had stopped working. I have the info here:
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: iexplore.exe
    Application Version: 8.0.6001.18813
    Application Timestamp: 4a6621ae
    Fault Module Name: StackHash_843a
    Fault Module Version: 6.0.6001.18000
    Fault Module Timestamp: 4791a7a6
    Exception Code: c0000374
    Exception Offset: 000b015d
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 843a
    Additional Information 2: 132d156d73d419bda99524ee2d46482e
    Additional Information 3: e4ba
    Additional Information 4: c6533ab48cfddaf2818d105fe0e43f64


    I did try to do a Windows restore point, but that did not solve my problem, I tried to restore it to the Service Pack update last week and that also did not solve the problem. I tried to google the Stackhash_843a error, but could not come up with anything for it.

    I am not very computer literate, I usually just run World of Warcraft and look at AOL news. If anyone has suggestions, with basic answers it would be so much appreciated.
    KB

    Could you go into c:\windows\minidump, zip the dump file (*.dmp) and upload it to us so we can debug it?

    Ken

      My System SpecsSystem Spec

  4. #3



    Newbie
    Join Date : Sep 2009
    Posts : 3
    Vista
    Local Time: 09:12 PM


      Thread Starter

    Re: AppCrash Ieexplore

    ok, I went to that location, did a send to : compressed folder and now I have a zip of it, but not sure what to do next or how to post it on here.

      My System SpecsSystem Spec

  5. #4



    Newbie
    Join Date : Sep 2009
    Posts : 3
    Vista
    Local Time: 09:12 PM


      Thread Starter

    Re: AppCrash Ieexplore

    ok I think I did it

      My System SpecsSystem Spec

  6. #5



    Banned
    Join Date : Jun 2009
    NY USA
    Posts : 2,456
    Vista 32 win 7 7600 32 bit
    Local Time: 11:12 PM
    micronesia au victoria 2

     

    Re: AppCrash Ieexplore

    Quote Originally Posted by Kebunny30 View Post
    ok, I went to that location, did a send to : compressed folder and now I have a zip of it, but not sure what to do next or how to post it on here.

    MY bad I work on vista and win 7 and I forgot to tell you how. click on the paperclip shaped icon in the reply (attachment ) . A new window will open and browse to where you have the zip file click upload and then close the window. Hope this helps

    Ken

      My System SpecsSystem Spec

  7. #6



    Banned
    Join Date : Jun 2009
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    Vista 32 win 7 7600 32 bit
    Local Time: 11:12 PM
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    Re: AppCrash Ieexplore

    this one was caused by netio.sys. I dont have a true debugger to analyse it for you but I will foward this threads link to someone who has one, so he can take a look.

    Ken

    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Users\K\Desktop\090909-21418-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: SRV*d:\symbols*Symbol information
    Executable search path is:
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`02a11000 PsLoadedModuleList = 0xfffff800`02c4ee50
    Debug session time: Wed Sep 9 21:16:38.278 2009 (GMT-4)
    System Uptime: 0 days 0:08:58.964
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...................................
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 7F, {8, 80050031, 6f8, fffff80002a885a2}

    Probably caused by : NETIO.SYS ( NETIO!CompareSecurityContexts+6a )

    Followup: MachineOwner
    ---------

    2: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    UNEXPECTED_KERNEL_MODE_TRAP (7f)
    This means a trap occurred in kernel mode, and it's a trap of a kind
    that the kernel isn't allowed to have/catch (bound trap) or that
    is always instant death (double fault). The first number in the
    bugcheck params is the number of the trap (8 = double fault, etc)
    Consult an Intel x86 family manual to learn more about what these
    traps are. Here is a *portion* of those codes:
    If kv shows a taskGate
    use .tss on the part before the colon, then kv.
    Else if kv shows a trapframe
    use .trap on that value
    Else
    .trap on the appropriate frame will show where the trap was taken
    (on x86, this will be the ebp that goes with the procedure KiTrap)
    Endif
    kb will then show the corrected stack.
    Arguments:
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: 0000000080050031
    Arg3: 00000000000006f8
    Arg4: fffff80002a885a2

    Debugging Details:
    ------------------


    BUGCHECK_STR: 0x7f_8

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    PROCESS_NAME: System

    CURRENT_IRQL: 2

    LAST_CONTROL_TRANSFER: from fffff80002a82469 to fffff80002a82f00

    STACK_TEXT:
    fffff880`02f69ce8 fffff800`02a82469 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
    fffff880`02f69cf0 fffff800`02a80932 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
    fffff880`02f69e30 fffff800`02a885a2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
    fffff880`02f86000 fffff800`02a4b842 : fffffa80`08ea8080 00000000`00000001 00000000`00000000 fffffa80`049b47c8 : nt!SeAccessCheckWithHint+0x312
    fffff880`02f860e0 fffff880`015a1c5a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SeAccessCheckFromState+0x102
    fffff880`02f867d0 fffff880`0159f94f : 00000000`c0000022 00000000`00000000 00000000`00000000 00000000`00000000 : NETIO!CompareSecurityContexts+0x6a
    fffff880`02f86840 fffff880`015a19b5 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : NETIO!MatchValues+0xef
    fffff880`02f86890 fffff880`015a1845 : fffffa80`08a0d7a0 fffffa80`08e022a0 fffff880`02f86ab8 fffff880`02f871f0 : NETIO!FilterMatch+0x95
    fffff880`02f868e0 fffff880`015a2ccb : 00000000`00000000 00000000`00000000 fffff880`02f871f0 fffff880`02f86aa0 : NETIO!IndexListClassify+0x69
    fffff880`02f86960 fffff880`0163e4d0 : fffff880`02f871f0 fffff880`02f86e38 fffff880`02f87b70 fffffa80`04aa3030 : NETIO!KfdClassify+0xa4e
    fffff880`02f86cd0 fffff880`0163777e : fffff880`01746690 00000000`00000000 fffffa80`08970430 00000000`00000000 : tcpip!WfpAleClassify+0x50
    fffff880`02f86d10 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : tcpip!WfpAlepAuthorizeSend+0x94e


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    NETIO!CompareSecurityContexts+6a
    fffff880`015a1c5a 448b442470 mov r8d,dword ptr [rsp+70h]

    SYMBOL_STACK_INDEX: 5

    SYMBOL_NAME: NETIO!CompareSecurityContexts+6a

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: NETIO

    IMAGE_NAME: NETIO.SYS

    DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc18a

    FAILURE_BUCKET_ID: X64_0x7f_8_NETIO!CompareSecurityContexts+6a

    BUCKET_ID: X64_0x7f_8_NETIO!CompareSecurityContexts+6a

    Followup: MachineOwner
    ---------

      My System SpecsSystem Spec


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