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Unclosable navigation window on startup

  1. #1



    Newbie
    Join Date : Sep 2009
    Posts : 2
    Vista Home Premium 32bit
    Local Time: 02:17 AM

    Unclosable navigation window on startup

    I just set up a new hp desktop for my parents recently and have not had any problems. I have been using vista myself for a year and have never seen this before either. Suddenly every time the computer is booted a window appears - I don't know what it is, the messages displayed look like internet explorer, but there is no reference to IE and the icon looks similar to the hp help and support one. The other problem is that it has no "x" or minimize button on it and while it appears on the taskbar, you cannot right click it to close it or minimize it there either.

    The top of the window just says the current date/time. I can close it in the task manager (ctrl+alt+delete) without problem, but the "application" name is just the date again, and it comes back the next time you boot the computer. There are no strange programs or applications on the startup processes if I go to msconfig either. Its not a huge problem, cause it doesn't seem to effect anything, but it is annoying and there is no reason it should be doing that. I've attached a screenshot below showing the window and the task manager:




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  2. #2
    lemur's Avatar

    Senior Member

    Join Date : Aug 2009
    University of Kentucky
    Posts : 1,534
    Windows Vista Enterprise x64 SP2
    Local Time: 01:17 AM
    usa us kentucky

     

    Re: Unclosable navigation window on startup

    Have you used spybot, ad-aware, etc to look for malware?

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  3. #3



    Newbie
    Join Date : Sep 2009
    Posts : 2
    Vista Home Premium 32bit
    Local Time: 02:17 AM


      Thread Starter

    Re: Unclosable navigation window on startup

    well I found out what is causing it. I took a screen shot of the processes list in the task manager when the window was open and when it was not open and compared the two and found the one that was different. Its a process called HPSdpApp.exe if anyone else ends up having the same problem. Some kind of HP software garbage, not vista's fault for once. If you just google that process name you can find instructions for removal.

    Last edited by murray2552; 20 Sep 2009 at 08:22 PM. Reason: Here's one set of instructions http://www.tomshardware.com/forum/235012-44-vista-navigation-webpage-canceled-close
      My System SpecsSystem Spec

Unclosable navigation window on startup

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