Help me on blueScreen Error

tsling2211

New Member
Hi


I'm using vista home basic and my pc always restart by itself or freeze when i open for sometime and when restart it shown the below message and i cant figure out what happen to my Pc. Can someone help me on this????? It happen everytime i open my computer. Help me before i throw.. Haa haa :cry:


Message shown when restart :::

window has recovered from an unexpected shutdown.

Problem signature :
Problem event Name : bluescreen
OS Version : 6.0.6002.2.2.0.768.0
Locale ID : 1033

Additional information ablut the problem :
BCCode : 1000007e
BCP1 : C0000005
BCP2 : 81CC4A7DE
BCP3 : 88523C80
BCP4 : 8852397C
OS Version : 6_0_6002
Service Pack : 2-0
Product : 768-1

Regards
Ling
 

My Computer

ling

can you go to c:\windows\minidump, zip the dump file (*.dmp) and upload it to us by using the attachment icon (shaped like a paperclip) in the reply form. If it isnt in minidumo you can search on *.dmp

thanks

Ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
We will be able to help as soon as that dump is uploaded. That will give us pretty much all of the information we need :)
 

My Computer

System One

  • Manufacturer/Model
    HP
    CPU
    Intel Neo
    Memory
    2GB
    Graphics Card(s)
    Intergrated Intel Graphics
    Sound Card
    Integrated
    Monitor(s) Displays
    10.1
    Screen Resolution
    1280 x 800
    Hard Drives
    160GB
    PSU
    Power Adapter
    Case
    It's special, it flips open :)
    Keyboard
    Acer
    Mouse
    Touchpad
    Internet Speed
    Down: 16mb/s Up: 1.6mb/s
    Other Info
    I killed my HP Laptop :'(
We will be able to help as soon as that dump is uploaded. That will give us pretty much all of the information we need :)

Occassionally not, either.:p
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics Card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s

My Computer

System One

  • Manufacturer/Model
    HP
    CPU
    Intel Neo
    Memory
    2GB
    Graphics Card(s)
    Intergrated Intel Graphics
    Sound Card
    Integrated
    Monitor(s) Displays
    10.1
    Screen Resolution
    1280 x 800
    Hard Drives
    160GB
    PSU
    Power Adapter
    Case
    It's special, it flips open :)
    Keyboard
    Acer
    Mouse
    Touchpad
    Internet Speed
    Down: 16mb/s Up: 1.6mb/s
    Other Info
    I killed my HP Laptop :'(

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics Card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s

My Computer

System One

  • Manufacturer/Model
    HP
    CPU
    Intel Neo
    Memory
    2GB
    Graphics Card(s)
    Intergrated Intel Graphics
    Sound Card
    Integrated
    Monitor(s) Displays
    10.1
    Screen Resolution
    1280 x 800
    Hard Drives
    160GB
    PSU
    Power Adapter
    Case
    It's special, it flips open :)
    Keyboard
    Acer
    Mouse
    Touchpad
    Internet Speed
    Down: 16mb/s Up: 1.6mb/s
    Other Info
    I killed my HP Laptop :'(
hi Ken,

Really appreciate your kind help. As per-your information given, please refer to the attached file for the file that you requested ( c:\windows\minidump, zip the dump file (*.dmp) )

Thanks in advance. you are doc for my PC

Regards
Ling
 

Attachments

  • Mini092709-01.zip
    12.6 KB · Views: 8

My Computer

tsl
this one was caused by memory corruption, but the cause was not identified. I did notice that there are several drivers that are really old (circa 2006, 2007) and that may be a contributing factor.

I would download and run memtest86. Let it run for hours (ovenight) to check. If you have another bsod upload it. In the meantime im going to identify the old drivers for you. \\Ken
\

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Mini092709-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*Symbol information
Executable search path is:
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6002.18005.x86fre.lh_sp2rtm.090410-1830
Machine Name:
Kernel base = 0x81a1e000 PsLoadedModuleList = 0x81b35c70
Debug session time: Sun Sep 27 06:31:54.794 2009 (GMT-4)
System Uptime: 0 days 0:00:11.512
Loading Kernel Symbols
...............................................................
................
Loading User Symbols
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {c0000005, 81c4a7de, 88523c80, 8852397c}

Probably caused by : memory_corruption

Followup: memory_corruption
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 81c4a7de, The address that the exception occurred at
Arg3: 88523c80, Exception Record Address
Arg4: 8852397c, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
nt!EtwpLogger+e5
81c4a7de 2b442420 sub eax,dword ptr [esp+20h]

EXCEPTION_RECORD: 88523c80 -- (.exr 0xffffffff88523c80)
ExceptionAddress: 81c4a7de (nt!EtwpLogger+0x000000e5)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 0bbb9d70
Attempt to read from address 0bbb9d70

CONTEXT: 8852397c -- (.cxr 0xffffffff8852397c)
eax=bbc08314 ebx=00000000 ecx=01ca3f5d edx=00000000 esi=83696008 edi=bbc08314
eip=81c4a7de esp=88523d48 ebp=88523d7c iopl=0 nv up ei pl zr na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00210246
nt!EtwpLogger+0xe5:
81c4a7de 2b442420 sub eax,dword ptr [esp+20h] ss:0010:88523d68=bb25c973
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: CODE_CORRUPTION

PROCESS_NAME: System

CURRENT_IRQL: 0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1: 00000000

EXCEPTION_PARAMETER2: 0bbb9d70

READ_ADDRESS: GetPointerFromAddress: unable to read from 81b55868
Unable to read MiSystemVaType memory at 81b35420
0bbb9d70

FOLLOWUP_IP:
nt!EtwpLogger+e5
81c4a7de 2b442420 sub eax,dword ptr [esp+20h]

BUGCHECK_STR: 0x7E

LAST_CONTROL_TRANSFER: from 81bf3c42 to 81c4a7de

STACK_TEXT:
88523d7c 81bf3c42 83696008 a51d99eb 00000000 nt!EtwpLogger+0xe5
88523dc0 81a5cefe 81c4a6f9 83696008 00000000 nt!PspSystemThreadStartup+0x9d
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


CHKIMG_EXTENSION: !chkimg -lo 50 -d !nt
81c4acc8 - nt!EtwpFlushActiveBuffers+261
[ 6a:7a ]
1 error : !nt (81c4acc8)

MODULE_NAME: memory_corruption

IMAGE_NAME: memory_corruption

FOLLOWUP_NAME: memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP: 0

MEMORY_CORRUPTOR: ONE_BIT

STACK_COMMAND: .cxr 0xffffffff8852397c ; kb

FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BIT

BUCKET_ID: MEMORY_CORRUPTION_ONE_BIT

Followup: memory_corruption
---------
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
hi Ken,

So that mean this is due to several driver is old and i need to change it. base on your advise below, so should i downlaod and run memtest86 first or ? So will you check and advise which drive is old for me ?

i'm quite stupid in computer. If can i need your help to advise what should i do ?

So should i download and run memtest86 first ?

Ling
 

My Computer

Ling

Memtest first. Im assuming you dont have a heat issue. so since the most comman thing in the dumps is memory corruption.

I will check the drivers to see if there are any newer.

Ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
hi Ken,

i see inside the memtest86 web got such download. So which should i download ?



Memtest86 3.5 Release (3/Jan/09)

ISO's include a boot menu that allows selection of version 3.5, version 3.4 and the experimental SMP version of 3.5 that supports multiple CPUs.
Memtest86 3.4a Release (27/Dec/2007)

Version 3.5 is the preferred release. The 3.4 release is provided here as an alternative.
Regards
Ling
 

My Computer

ling

download whatever form corresponds to what you are going to put i on. iso, if you want it to go on dvd, usb, for usb, etc.

ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
Ken - from the dump is it possible that "ntkrnlpa.exe" got corrupted?
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD AM2 6000+
    Motherboard
    Nvidia M2N-E SLI
    Graphics Card(s)
    GeForce 7600GT
    Screen Resolution
    1280x1024
    Hard Drives
    WD
    Case
    Cooler Master
    Cooling
    Three fans
    Keyboard
    Dell Quietkey
    Mouse
    Dell Optical
    Internet Speed
    10 MBPS
Lemur

from the dump in peralink 10?
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
Ken,

Showed as faulty driver in BlueScreenView from minidump on first page of this forum thread.
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD AM2 6000+
    Motherboard
    Nvidia M2N-E SLI
    Graphics Card(s)
    GeForce 7600GT
    Screen Resolution
    1280x1024
    Hard Drives
    WD
    Case
    Cooler Master
    Cooling
    Three fans
    Keyboard
    Dell Quietkey
    Mouse
    Dell Optical
    Internet Speed
    10 MBPS
hi Ken,

sorry to trouble you. I check memtest86 but inside nothing to me to download le ?

Ling

ling

im sorry I dont understand. you can download from here Memtest86 - Download Page and burn it to cd/dvd. you then re-boot with that in the dvd player and boot from it. then you run it.

are you trying to say there was nothing in the file/folder you downloaded?
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
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