Bluescreen and Suddenly Slow System Please Help!!!

drewsturgill

New Member
Hello, I'm having errors and bluescreens with my computer recently. Sometimes it will run and operate normally, others it will stop running applications, and give a bluescreen then shutdown. From reading others posts I have learned I need to give a description and a dump file, so I hope I can do both correctly. If any solutions posted please give specific directions, I am pretty good with the operating system, but fixing problems can be troublesome for me. Thanks

Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.256.6
Locale ID: 1033
BCCode: a
BCP1: 8E9DABA8
BCP2: 0000001B
BCP3: 00000001
BCP4: 8207FF57
OS Version: 6_0_6001
Service Pack: 1_0
Product: 256_1
 

Attachments

  • Mini100709-01.zip
    22.8 KB · Views: 5

My Computer

Dump:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck A, {8e9daba8, 1b, 1, 8207ff57}
Probably caused by : fileinfo.sys ( fileinfo!FIStreamQueueQuery+a0 )
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 8e9daba8, memory referenced
Arg2: 0000001b, IRQL
Arg3: 00000001, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 8207ff57, address which referenced memory
Debugging Details:
------------------

WRITE_ADDRESS: GetPointerFromAddress: unable to read from 8217f868
Unable to read MiSystemVaType memory at 8215f420
8e9daba8
CURRENT_IRQL: 1b
FAULTING_IP:
nt!KiAttemptFastInsertQueue+8e
8207ff57 8939 mov dword ptr [ecx],edi
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0xA
PROCESS_NAME: McSACore.exe
TRAP_FRAME: c17dba4c -- (.trap 0xffffffffc17dba4c)
ErrCode = 00000000
eax=00000000 ebx=0000000e ecx=0000000f edx=00000000 esi=84de1d78 edi=b2e40000
eip=8226dab3 esp=c17dbac0 ebp=c17dbb00 iopl=0 nv up ei ng nz ac pe cy
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010297
nt!CcMapData+0xaf:
8226dab3 8a17 mov dl,byte ptr [edi] ds:0023:b2e40000=??
Resetting default scope
LAST_CONTROL_TRANSFER: from 8207ff57 to 820a2d24
STACK_TEXT:
c17db694 8207ff57 badb0d00 000a0084 00000011 nt!KiTrap0E+0x2ac
c17db720 8207fec0 00000000 00000000 c17db748 nt!KiAttemptFastInsertQueue+0x8e
c17db730 8207fe7a 8214a13c af62d554 00000000 nt!KeInsertQueue+0x14
c17db748 805ad2b1 af62d554 00000001 af62d550 nt!ExQueueWorkItem+0x43
c17db768 805ad44c af62d550 00000001 c17db7f8 fltmgr!FltpQueueThrottledWorkItem+0x51
c17db784 805dc76c af62d550 8624b750 805dc314 fltmgr!FltQueueGenericWorkItem+0x80
c17db7ac 805d68d7 c35984c4 af62d550 8624b8ac fileinfo!FIStreamQueueQuery+0xa0
c17db80c 805a5809 84e17630 c17db82c c17db84c fileinfo!FIPreReadWriteCallback+0x14f
c17db868 805a7ff8 c17db8b0 00000000 c17db8b0 fltmgr!FltpPerformPreCallbacks+0x2e5
c17db87c 805a88f7 c17db8b0 00000000 86158a38 fltmgr!FltpPassThroughInternal+0x32
c17db898 805a8d53 c17db801 86158a38 84a70dd0 fltmgr!FltpPassThrough+0x1a3
c17db8c8 82103fd3 86158a38 84a03520 00000000 fltmgr!FltpDispatch+0xb1
c17db8e0 8208ff2e 84de1d78 84a70d84 84a70d50 nt!IofCallDriver+0x63
c17db8fc 820cccb1 00000043 84de1d78 84a70d90 nt!IoPageRead+0x172
c17db9b8 820ee093 b2e40000 c35a8800 00000000 nt!MiDispatchFault+0xd18
c17dba34 820a2b54 00000000 b2e40000 00000000 nt!MmAccessFault+0x10ac
c17dba34 8226dab3 00000000 b2e40000 00000000 nt!KiTrap0E+0xdc
c17dbb00 82c93987 84e52238 c17dbb38 00001000 nt!CcMapData+0xaf
c17dbb28 82c9512c 8486e858 c1c34998 00000000 Ntfs!NtfsMapStream+0x4a
c17dbb58 82c95854 8486e858 0000000c 00000000 Ntfs!ReadIndexBuffer+0xb2
c17dbb88 82c99676 8486e858 c3e50fa0 aadf9ed8 Ntfs!FindFirstIndexEntry+0x1b9
c17dbbd4 82c997e4 8486e858 c1c34998 aadf9ed8 Ntfs!NtfsFindIndexEntry+0x48
c17dbc08 82c969a4 8486e858 c1c34998 00000201 Ntfs!NtfsLookupEntry+0xa4
c17dbcec 82c1c2aa 8486e858 84e1f538 8cd4096c Ntfs!NtfsCommonCreate+0x945
c17dbd2c 82101288 8cd40904 00000000 ffffffff Ntfs!NtfsCommonCreateCallout+0x20
c17dbd2c 82101381 8cd40904 00000000 ffffffff nt!KiSwapKernelStackAndExit+0x118
8cd40894 00000000 00000000 00000000 00000000 nt!KiSwitchKernelStackAndCallout+0x31

STACK_COMMAND: kb
FOLLOWUP_IP:
fileinfo!FIStreamQueueQuery+a0
805dc76c 8bf8 mov edi,eax
SYMBOL_STACK_INDEX: 6
SYMBOL_NAME: fileinfo!FIStreamQueueQuery+a0
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: fileinfo
IMAGE_NAME: fileinfo.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 47918be3
FAILURE_BUCKET_ID: 0xA_fileinfo!FIStreamQueueQuery+a0
BUCKET_ID: 0xA_fileinfo!FIStreamQueueQuery+a0
Followup: MachineOwner
---------

A McAffee add-on crashed your system. Uninstall it. Then schedule a chkdsk scan. Also, update all your drivers. Install SP2 too.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics Card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
Do you have mcaffee antivirus or mcaffee addon for IE8/Firefox. Right click your drive in Explorer, then properties, tools, check now, tick both boxes, reboot.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics Card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
Go to the site of the mfg of your computer. Find the download / support page. Type in your machines model name etc. Find any drivers that are outdated.

if the McAfee trial version has ended might as well uninstall that altogether.
 

My Computer

System One

  • Manufacturer/Model
    HP
    CPU
    Intel Neo
    Memory
    2GB
    Graphics Card(s)
    Intergrated Intel Graphics
    Sound Card
    Integrated
    Monitor(s) Displays
    10.1
    Screen Resolution
    1280 x 800
    Hard Drives
    160GB
    PSU
    Power Adapter
    Case
    It's special, it flips open :)
    Keyboard
    Acer
    Mouse
    Touchpad
    Internet Speed
    Down: 16mb/s Up: 1.6mb/s
    Other Info
    I killed my HP Laptop :'(
What are the results?
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics Card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
run malwarebytes to make sure ci.dll has not been replaced.
if it is corrupted or missing, it needs to be replaced.
and not meaning to complicate things, i believe fltmgr.sys is probably what is slowing the system down.
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD AM2 6000+
    Motherboard
    Nvidia M2N-E SLI
    Graphics Card(s)
    GeForce 7600GT
    Screen Resolution
    1280x1024
    Hard Drives
    WD
    Case
    Cooler Master
    Cooling
    Three fans
    Keyboard
    Dell Quietkey
    Mouse
    Dell Optical
    Internet Speed
    10 MBPS
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