USB ports have stopped working - partially

M

mendopaul

New Member
I'm really puzzled with this one: Vista shows neither my digital camera or my MP3 player plugged into my USB ports. However, my HP thumb drive shows up fine in the same ports in the front of my machine. Why would a static memory drive work fine but two capture and playback devices Not work?

Any thoughts? Thanks for any help.
 

My Computer

System One

  • Manufacturer/Model
    Home made
    CPU
    Intel Core 2 Duo 3.0 Ghz
    Motherboard
    Asus P5B Deluxe
    Memory
    2 GB Corsair XMS2
    Graphics Card(s)
    ASUS EAH4550
    Sound Card
    Creative Sound Blaster Audigy
    Monitor(s) Displays
    Samsung Syncmaster 2253LW
    Hard Drives
    Western Digital Raptor WD1500 (150Gb)
    Western Digital WD5000 (500Gb)
    Maxtor 320Gb
    PSU
    Thermaltake Toughpower Modular 650W
    Case
    Antec Sonata III
    Cooling
    Arctic Cooling Freezer 7 Pro
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    Microsoft
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    MS Intellimouse Explorer 3.0
    Other Info
    4 machines on LAN; 2 on wireless G
Please plug in the digital camera and the MP3 player.
Then check Device Manager to see what it has to say about the 2 devices.
To get to Device Manager, go to Start and type in "devmgmt.msc" (without the quotes) and press Enter.

Let us know if the devices are detected.
Let us know if they have any problems (red x's or yellow !'s)
Let us know if there are any unknown devices.
 

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System One

I did as you suggested and found that yes, the two portable devices are indeed recognized in Device Manager and do not show any colored x's or symbols, they are working ok.

But this message came up in properties:"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

So I take it the registry is messed up somehow. How could that happen when I haven't made any mods or changes?
 

My Computer

System One

  • Manufacturer/Model
    Home made
    CPU
    Intel Core 2 Duo 3.0 Ghz
    Motherboard
    Asus P5B Deluxe
    Memory
    2 GB Corsair XMS2
    Graphics Card(s)
    ASUS EAH4550
    Sound Card
    Creative Sound Blaster Audigy
    Monitor(s) Displays
    Samsung Syncmaster 2253LW
    Hard Drives
    Western Digital Raptor WD1500 (150Gb)
    Western Digital WD5000 (500Gb)
    Maxtor 320Gb
    PSU
    Thermaltake Toughpower Modular 650W
    Case
    Antec Sonata III
    Cooling
    Arctic Cooling Freezer 7 Pro
    Keyboard
    Microsoft
    Mouse
    MS Intellimouse Explorer 3.0
    Other Info
    4 machines on LAN; 2 on wireless G

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD AM2 6000+
    Motherboard
    Nvidia M2N-E SLI
    Graphics Card(s)
    GeForce 7600GT
    Screen Resolution
    1280x1024
    Hard Drives
    WD
    Case
    Cooler Master
    Cooling
    Three fans
    Keyboard
    Dell Quietkey
    Mouse
    Dell Optical
    Internet Speed
    10 MBPS
That link makes some sense but still doesn't fix the issue all together. This happens to me a lot with Win 7. I figure that some IRQs get conflicted and unplugging and plugging them back clears the issue.

Now, some of the big USB peripherals still need to be plugged in the back of the PC and not the front, at least, in the case of my 320Gb passport. why does this happens, I don't know, I just know it is the only way to make them work.
 

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Q9650 w/CM V8 Cooler...
    Motherboard
    EVGA 780i SLI FTW... Latest Bios & Drivers
    Memory
    Corsair Dominator 8GB (4 x 2GB) PC2-8500C5D
    Graphics Card(s)
    EVGA GTX260
    Sound Card
    Realtek High Def Onboard
    Monitor(s) Displays
    Acer 22" LCD Widescreen
    Screen Resolution
    1680 x 1050
    Hard Drives
    WD Velociraptor 160GB
    Samsung Sata 750GB
    Maxtor External 160GB
    PSU
    PC Power & Cooling 750w Silencer
    Case
    Thermaltake Speedo Advance
    Cooling
    Air Cooled... See CPU
    Keyboard
    Logitech G15
    Mouse
    Logitech G7
    Internet Speed
    Comcast 6MB Broadband
    Other Info
    Linksys WRT54G router
Is your USB 1.x or 2.0?
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD AM2 6000+
    Motherboard
    Nvidia M2N-E SLI
    Graphics Card(s)
    GeForce 7600GT
    Screen Resolution
    1280x1024
    Hard Drives
    WD
    Case
    Cooler Master
    Cooling
    Three fans
    Keyboard
    Dell Quietkey
    Mouse
    Dell Optical
    Internet Speed
    10 MBPS
USB 2.0
 

My Computer

System One

  • Manufacturer/Model
    Home made
    CPU
    Intel Core 2 Duo 3.0 Ghz
    Motherboard
    Asus P5B Deluxe
    Memory
    2 GB Corsair XMS2
    Graphics Card(s)
    ASUS EAH4550
    Sound Card
    Creative Sound Blaster Audigy
    Monitor(s) Displays
    Samsung Syncmaster 2253LW
    Hard Drives
    Western Digital Raptor WD1500 (150Gb)
    Western Digital WD5000 (500Gb)
    Maxtor 320Gb
    PSU
    Thermaltake Toughpower Modular 650W
    Case
    Antec Sonata III
    Cooling
    Arctic Cooling Freezer 7 Pro
    Keyboard
    Microsoft
    Mouse
    MS Intellimouse Explorer 3.0
    Other Info
    4 machines on LAN; 2 on wireless G
I've tried the unplug/plug routine and it didn't help. I've downloaded new drivers for the camera yesterday and that didn't help....but I hadn't unloaded the existing drivers before doing that.

I'm guessing my only next step is to unload the drivers for both portable devices and then reload them from the web to see if that makes any difference.

What a pain in the ..... I had uses for both today and can't access them.
 

My Computer

System One

  • Manufacturer/Model
    Home made
    CPU
    Intel Core 2 Duo 3.0 Ghz
    Motherboard
    Asus P5B Deluxe
    Memory
    2 GB Corsair XMS2
    Graphics Card(s)
    ASUS EAH4550
    Sound Card
    Creative Sound Blaster Audigy
    Monitor(s) Displays
    Samsung Syncmaster 2253LW
    Hard Drives
    Western Digital Raptor WD1500 (150Gb)
    Western Digital WD5000 (500Gb)
    Maxtor 320Gb
    PSU
    Thermaltake Toughpower Modular 650W
    Case
    Antec Sonata III
    Cooling
    Arctic Cooling Freezer 7 Pro
    Keyboard
    Microsoft
    Mouse
    MS Intellimouse Explorer 3.0
    Other Info
    4 machines on LAN; 2 on wireless G
- make sure latest bios is installed
- try your idea with uninstalling the existing driver
- rename C:\windows\inf\INFCACHE.1 to infcache.old
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD AM2 6000+
    Motherboard
    Nvidia M2N-E SLI
    Graphics Card(s)
    GeForce 7600GT
    Screen Resolution
    1280x1024
    Hard Drives
    WD
    Case
    Cooler Master
    Cooling
    Three fans
    Keyboard
    Dell Quietkey
    Mouse
    Dell Optical
    Internet Speed
    10 MBPS
Thanks Lemur. I can't find a file named INFCACHE.1; I"m in the process of reloading new drivers now.
 

My Computer

System One

  • Manufacturer/Model
    Home made
    CPU
    Intel Core 2 Duo 3.0 Ghz
    Motherboard
    Asus P5B Deluxe
    Memory
    2 GB Corsair XMS2
    Graphics Card(s)
    ASUS EAH4550
    Sound Card
    Creative Sound Blaster Audigy
    Monitor(s) Displays
    Samsung Syncmaster 2253LW
    Hard Drives
    Western Digital Raptor WD1500 (150Gb)
    Western Digital WD5000 (500Gb)
    Maxtor 320Gb
    PSU
    Thermaltake Toughpower Modular 650W
    Case
    Antec Sonata III
    Cooling
    Arctic Cooling Freezer 7 Pro
    Keyboard
    Microsoft
    Mouse
    MS Intellimouse Explorer 3.0
    Other Info
    4 machines on LAN; 2 on wireless G
Well, all's well that ends well as the famous playwrite once said. I would add "hopefully".

When I deleted the camera files and reloaded them suddenly the MP3 player showed up working! Then the camera showed up and all was working again. (?)

Another mystery? Perhaps there was a conflict between the two drivers somehow. I'm suspecting that a Vista update changed the Registry landscape somehow.

Many thanks to all of you who contributed good thinking and questions!:D
 

My Computer

System One

  • Manufacturer/Model
    Home made
    CPU
    Intel Core 2 Duo 3.0 Ghz
    Motherboard
    Asus P5B Deluxe
    Memory
    2 GB Corsair XMS2
    Graphics Card(s)
    ASUS EAH4550
    Sound Card
    Creative Sound Blaster Audigy
    Monitor(s) Displays
    Samsung Syncmaster 2253LW
    Hard Drives
    Western Digital Raptor WD1500 (150Gb)
    Western Digital WD5000 (500Gb)
    Maxtor 320Gb
    PSU
    Thermaltake Toughpower Modular 650W
    Case
    Antec Sonata III
    Cooling
    Arctic Cooling Freezer 7 Pro
    Keyboard
    Microsoft
    Mouse
    MS Intellimouse Explorer 3.0
    Other Info
    4 machines on LAN; 2 on wireless G
3rd party drivers often cause issues (more so than most anything except for viruses).
In particular they're more likely to cause problems than the USB controller itself
 

My Computer

System One

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