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Windows Installer problems

  1. #1



    Newbie
    Join Date : Nov 2009
    Posts : 5
    Vista Home Premium 32bit
    Local Time: 06:35 PM

    Windows Installer problems

    I am running Vista Home Premium 32bit and have recently encountered a problem when trying to install/uninstall some programs, I receive the following error message:-

    ''The Windows Installer service could not be accessed. This can occur if the windows installer has not been correctly installed. Contact your support personnel for assistance''

    I have tried everything on the Microsoft site and I cannot even install the windows installer cleanup utility I get the error message in a box titled

    'Windows Script Host' in a blue titled box then underneath
    Script: C:\Users\TONYL~1\AppData\local\Temp\IXP000.Tmp\Start MSi.vbs
    Line: 17
    Char: 1
    Error: Permission Denied
    Code: 800A0046
    Source: Microsoft VBScript runtime error

    I have also tried sfc / scannow and it comes back with:-


    'Windows Resource Protection did not find any intergrity violations'

    I have tried contacting Microsoft but cannot get an answer, does anybody know what is wrong and how to correct the problem. I have tried running reg-cleaners and system restores back to the beginning of the month but the problem persists.

      My System SpecsSystem Spec

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  3. #2



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    Join Date : Aug 2007
    Posts : 111
    Vista Ultimate x64
    Local Time: 12:35 PM


     

    Re: Windows Installer problems

    You need to run the setup program for the windows installer cleanup utility as an administrator. Right-click on that file and click "Run as administrator" in the menu. That'll take care of the 800A0046 error code.

    Last edited by MDOC; 06 Nov 2009 at 04:48 AM. Reason: correction
      My System SpecsSystem Spec

  4. #3



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    Re: Windows Installer problems

    sorry I am a complete novice, how do I do that?

      My System SpecsSystem Spec

  5. #4



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    Re: Windows Installer problems

    Simply right-click on the setup file (I think that's msicuu2.exe or something like it), either in Windows Explorer window, or you can right-click on programs listed in the Start menu or an icon on the desktop.

    A menu pops up and the second or third item down is "Run as administrator". Click on that. Then the UAC pops up, click "continue". And the setup will run.

    If the UAC prompts you for a password and you don't know it, you're not using an administrator account in Vista.

      My System SpecsSystem Spec

  6. #5



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    Re: Windows Installer problems

    Okay tried that and I now get the windows installer box with the original error message:-
    ''The Windows Installer service could not be accessed. This can occur if the windows installer has not been correctly installed. Contact your support personnel for assistance''

    Back where I started. I am beginning to think the only way to sort out the problem is to wipe my hard drive and reinstall windows, but don't really want to have to do this.

      My System SpecsSystem Spec

  7. #6



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    Re: Windows Installer problems

    No, that's unnecessary. What happened when you ran the cleanup utility? Did you run it successfully? Did you download the latest cleanup utility? The latest is at Description of the Windows Installer CleanUp Utility

    If it ran and it didn't seem to have rectified your issue, it simply means the problem is somewhere else. Your error code did get resolved. Right?

    Try this:

    Start the Windows Installer service
    1. Click Start, type Services.msc and press ENTER
    2. Double-click Windows Installer
    3. Set the Startup type of Windows Installer to Manual
    4. Click Start to start the service. Note down the error message if any.
    5. Click OK.

    Windows Installer Registry Fix If the above steps do not help or if the Windows Installer service is not listed in the Services applet, follow these steps:
    1. Download msiserver.zip and save it to Desktop. This can be downloaded from here: http://www.winhelponline.com/blog/wp.../msiserver.zip
    2. Unzip the file and extract msiserver.reg to the Desktop.
    3. Right-click msiserver.reg and choose Merge.
    4. Click Yes when asked for confirmation.
    5. Restart Windows.

    Last edited by MDOC; 06 Nov 2009 at 11:35 AM. Reason: correction
      My System SpecsSystem Spec

  8. #7



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      Thread Starter

    Re: Windows Installer problems

    Okay tried the windows installer registry fix, then tried to download the utility window installer and I am once again back where I started with the error message
    'Windows Script Host' in a blue titled box then underneath
    Script: C:\Users\TONYL~1\AppData\local\Temp\IXP000.Tmp\Start MSi.vbs
    Line: 17
    Char: 1
    Error: Permission Denied
    Code: 800A0046
    Source: Microsoft VBScript runtime error
    I have treid to unitstall a program I have been trying since all this started and get the error message
    ''The Windows Installer service could not be accessed. This can occur if the windows installer has not been correctly installed. Contact your support personnel for assistance''

    Really nothing seems to clear the problem

      My System SpecsSystem Spec

  9. #8



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    Re: Windows Installer problems

    Quote Originally Posted by jacton View Post
    Okay tried the windows installer registry fix, then tried to download the utility window installer and I am once again back where I started with the error message
    'Windows Script Host' in a blue titled box then underneath
    Script: C:\Users\TONYL~1\AppData\local\Temp\IXP000.Tmp\Start MSi.vbs
    Line: 17
    Char: 1
    Error: Permission Denied
    Code: 800A0046
    Source: Microsoft VBScript runtime error
    I have treid to unitstall a program I have been trying since all this started and get the error message
    ''The Windows Installer service could not be accessed. This can occur if the windows installer has not been correctly installed. Contact your support personnel for assistance''

    Really nothing seems to clear the problem
    Did you forget to "run as administrator"?

      My System SpecsSystem Spec

  10. #9



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    Join Date : Nov 2009
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    Local Time: 06:35 PM


      Thread Starter

    Re: Windows Installer problems

    It does not appear to allow me to run it as an administrator. When I downloaded the msiserver it asks to run or save I saved but when trying to unzip it does not giver me the option to run as administrator. when I click on this link http://www.winhelponline.com/blog/wp.../msiserver.zip it asks whether to open or save, I save to a file under downloads then new folder, but it will not allow me to unzip it as an administrator, I have tried right click on the file but there is no option to run as administrator. When I unzip the file it goes through the process of allow it to be added to the registry but when trying the windows install or uninstall I still get the error messages

    I also tried the first option to start the windows installer service but get the error message when I tried to start the service

    The windows installer service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs.

    It seems I need to take my PC to an expert to have this registry problem repaired, as I am now past my actual computer skills to do more, but thanks for your help

      My System SpecsSystem Spec

  11. #10



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    Re: Windows Installer problems

    You don't need to unzip the file as an administrator. Just double-click the file to start the unzip process. After you have unzipped it, then run as administrator the file that was just unzipped.

    I guess getting someone else to do this would be better. Yiou need somebody to show you how to do it.

      My System SpecsSystem Spec

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