Vista - Can't reinstall Vista from Recovery CD

Hi all,

I'm hoping this isn't a repeat of an existing thread - I couldn't find any directly-related info. I have an HP Pavillion running Vista Home Premium 32 bit. I thought I had a virus and I ordered the recovery disks from HP. The laptop was working somewhat but sometimes would only run in Safe Mode. The problem seemed to be a failing hard drive. I replaced the hard drive yesterday. The system recognized the drive and the quick test and comprehensive test both passed.

I reinstalled from the recovery CD and it seemed to go through all the steps. At the final self reboot, the screen eventually goes black (lit, but black) with the mouse cursor. I then get a message:

Windows could not complete the installation. to install windows on this computer, restart the installation.

HP support says it could be the motherboard. Are there any other things I could try before taking in for service? Is there any other way to do a truly 'clean' install?

Thanks in advance.

Chapman

I'm afraid you can not install Vista with a recovery CD, you need a retail Vista Disc.

Hi Brummy,

Thanks - a retail disc is a better option than HP's suggestion of a new motherboard!

I'll try it.

Thanks again,
Chapman

You are welcome.

Why can't you use the recovery cd's to install vista.

The OP mentioned that he had replaced the hard drive and was trying to install Vista with the Recovery disc.
My understanding of Recovery disc is it can recover an already installed OS but if you know a method please let me know and more importantly tell the OP before he buys a new motherboard.

Hi cst4252

Do not buy Retail Vista DVd will be a waste of money.

Try this before replacing motherboard.

1) Make drive ACTIVE.

2) FORMAT drive.

3) use HP Recovery DVD's to INSTALL.