Windows Explorer Stopped Working frequently

K

kennethklkk

New Member
Dear all vista expert,

no idea since when my Vista home premium 32 bit windows explorer stop working frequently. when ever im doing something else in firefox or microsoft office, once i try to click Start button or i click dekstop icon. the whole windows will just freeze and ask me to restart the program(windows explorer). Im currently using a genuine vista OS, genuine microsoft office. Below are the data i copy from "Problems Report and Solutions". I did try the solution provided by microsoft, but they are just asking me to do windows update. but its seems like not solving my problem by just updating my windows. this problem did not cause me lot of problem. but its just too frustated to see it keep restarting for the whole night.

Thanks for taking a look.


Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6002.18005
Application Timestamp: 49e01da5
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000005
Exception Offset: 00066796
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 17417
Additional Information 1: cd80
Additional Information 2: a4d78125ad538c035e8838c8cbc364a1
Additional Information 3: 1c11
Additional Information 4: a0d05fbdfaec8ef138d723df00928cfb

Files that help describe the problem
Version.txt
AppCompat.txt
memory.hdmp
minidump.mdmp
 

My Computer

System One

hello kennethklkk,
Welcome to vista forums!!!

It says that it has something to do with third party add ons. Use your Antivirus anti malware and anti spyware (if you need any FREE amazing programs let me/us know.) and do a scan to make sure your not infected. After you do this, uninstall any firefox add ons, then firefox itself.

Restart the computer.

You should be all set...

Let us know,
Ben


What is the ntdll.dll file?
 

My Computer

System One

  • Manufacturer/Model
    Dell
    CPU
    Intel(R) Celeron(R) CPU 420 @1.60 GHz
    Motherboard
    Dell Inspion 530 Default
    Memory
    PNY 4GB 240-Pin SDRAM DDR2 800 (PC2 6400) Dual Channel
    Graphics Card(s)
    ATI Radeon HD 2400 PRO
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Gateway PnP Monitor
    Screen Resolution
    1024x768 @ 75 Hz
    Hard Drives
    Seagate 250G ATA SATA-II
    Case
    Dell Inspiron 530
    Cooling
    None
    Keyboard
    Logitech EX100 Combo
    Mouse
    Logitech EX100 Combo
    Internet Speed
    100 MB/s
i have the same issue with windows explorer restarting.. i have no viruses or spyware etc.. in the past system restore has solved this but not any more HELP!!!!!
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Emachines
    CPU
    AMD Semperon
    Motherboard
    NVIDA GeForce 6100 nForce 405
    Memory
    3.00 GB
    Internet Speed
    7mb
i hve the same sort of problem with windows explorer constantly restarting... i have scanned my system and it's clean.. every time i try to view my desktop or run any program but firefox explorer crashes.. i have disabled DEP completely and that solved another issue i was having with COM Surrogate constantly crashing but i still have this problem HELP PLEASE..

P.S. i have tried system restore in the past and that has worked but not this time
 

My Computer

System One

  • Manufacturer/Model
    Emachines
    CPU
    AMD Semperon
    Motherboard
    NVIDA GeForce 6100 nForce 405
    Memory
    3.00 GB
    Internet Speed
    7mb

My Computer

System One

  • Manufacturer/Model
    Dell
    CPU
    Intel(R) Celeron(R) CPU 420 @1.60 GHz
    Motherboard
    Dell Inspion 530 Default
    Memory
    PNY 4GB 240-Pin SDRAM DDR2 800 (PC2 6400) Dual Channel
    Graphics Card(s)
    ATI Radeon HD 2400 PRO
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Gateway PnP Monitor
    Screen Resolution
    1024x768 @ 75 Hz
    Hard Drives
    Seagate 250G ATA SATA-II
    Case
    Dell Inspiron 530
    Cooling
    None
    Keyboard
    Logitech EX100 Combo
    Mouse
    Logitech EX100 Combo
    Internet Speed
    100 MB/s
CTR+ALT+DEL and click task manager, go to processes, and let us know:
1. how many explorer.exe processes you have running
2. What is the CPU it is using
3. The amount of memory it is using
4. Any unusual processes running.

Also, have you scanned with malware bytes? Im sure you have a good program but this is one of the best for diagnosing. It helps. Please scan with this and let me know...

Thanks,
Ben
 

My Computer

System One

  • Manufacturer/Model
    Dell
    CPU
    Intel(R) Celeron(R) CPU 420 @1.60 GHz
    Motherboard
    Dell Inspion 530 Default
    Memory
    PNY 4GB 240-Pin SDRAM DDR2 800 (PC2 6400) Dual Channel
    Graphics Card(s)
    ATI Radeon HD 2400 PRO
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Gateway PnP Monitor
    Screen Resolution
    1024x768 @ 75 Hz
    Hard Drives
    Seagate 250G ATA SATA-II
    Case
    Dell Inspiron 530
    Cooling
    None
    Keyboard
    Logitech EX100 Combo
    Mouse
    Logitech EX100 Combo
    Internet Speed
    100 MB/s
hello kenethklkk, i too suffered this problem, it is caused by an add on. looking at your fault module name, ntdll.dll, was this an add on or a download. if it was delete it by click tools, click manage add ons, under show, click all add ons, and then click on add on you wish to disable, then click disable. hope this helps.
 

My Computer

System One

anthonylfc,
If you look at the link i posted below, ntdll.dll is not an add on itself. It is a windows module. It fails because of a bad add on or malware.

Look at the link i posted below.

Ben

http://www.computerhope.com/issues/ch000960.htm said:
The ntdll.dll file is a file created by Microsoft that has a description of "NT Layer DLL" and is the file that contains NT kernel functions.
Click to expand...

anthonylfc said:
hello kenethklkk, i too suffered this problem, it is caused by an add on. looking at your fault module name, ntdll.dll, was this an add on or a download. if it was delete it by click tools, click manage add ons, under show, click all add ons, and then click on add on you wish to disable, then click disable. hope this helps.
Click to expand...
 

My Computer

System One

  • Manufacturer/Model
    Dell
    CPU
    Intel(R) Celeron(R) CPU 420 @1.60 GHz
    Motherboard
    Dell Inspion 530 Default
    Memory
    PNY 4GB 240-Pin SDRAM DDR2 800 (PC2 6400) Dual Channel
    Graphics Card(s)
    ATI Radeon HD 2400 PRO
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Gateway PnP Monitor
    Screen Resolution
    1024x768 @ 75 Hz
    Hard Drives
    Seagate 250G ATA SATA-II
    Case
    Dell Inspiron 530
    Cooling
    None
    Keyboard
    Logitech EX100 Combo
    Mouse
    Logitech EX100 Combo
    Internet Speed
    100 MB/s
hi neverhavethemoney, ty 4 the reply u posted.when my laptop kept crashing, it was an addon. my fault module name was adobe 10 flashplayer, when i disabled it, the crashes stopped. i just thought these fault module names could be the problem, but i will bow to your superior knowledge as i am new to computers and ty 4 your imput.
 

My Computer

System One

Dear BEN,
thanks for your kindly help and explanation about the ntdll.dll files.
currently im using "Malwarebytes' Anti-Malware" and "SUPERAntiSpyware Free Edition" to do scanning everyday. but seems like there is few adware i cant clean it completely. no matter how many times i scan & delete. its still will be there after a while i scan again.
Adware.Tracking Cookie
C:\Users\Kenneth\AppData\Roaming\Microsoft\Windows\Cookies\kenneth@atdmt[2].txt

and i follow your steps. after scanning. uninstall firefox and install again. the extenxions (add on) i have in my firefox now is McAfee site advisor, Microsoft .NET framework, RealPlayer browser record, and skype extension for firefox.

although the "windows explorer stopped working" issue is not totally solve. but today the problem only occur once. as what i read in the link you provided about ntdll.dll, do you think is the adware which affected the ntdll.dll and cause crash or not responding problem for windows?




Neverhavemoney said:
hello kennethklkk,
Welcome to vista forums!!!

It says that it has something to do with third party add ons. Use your Antivirus anti malware and anti spyware (if you need any FREE amazing programs let me/us know.) and do a scan to mak........
Click to expand...
 
Last edited:

My Computer

System One

kennethklkk,
It very well could be that these files are affecting your .dll file.
First off, make sure any important files that you need are backed up to a secure location such as a flash drive or CD/DVD. This way if anything goes wrong, you wont lose out to bad.

Now download a program called Ccleaner. Go to the optitons panel on the side, then click on advanced. Now click on the "Only delete files older then 24 hrs."

Then run a scan.

Let me know if this takes care of the problem.

Ben
kennethklkk said:
Dear BEN,
thanks for your kindly help and explanation about the ntdll.dll files.
currently im using "Malwarebytes' Anti-Malware" and "SUPERAntiSpyware Free Edition" to do scanning everyday. but seems like there is few adware i cant clean it completely. no matter how many times i scan & delete. its still will be there after a while i scan again.
Adware.Tracking Cookie
C:\Users\Kenneth\AppData\Roaming\Microsoft\Windows\Cookies\kenneth@atdmt[2].txt

and i follow your steps. after scanning. uninstall firefox and install again. the extenxions (add on) i have in my firefox now is McAfee site advisor, Microsoft .NET framework, RealPlayer browser record, and skype extension for firefox.

although the "windows explorer stopped working" issue is not totally solve. but today the problem only occur once. as what i read in the link you provided about ntdll.dll, do you think is the adware which affected the ntdll.dll and cause crash or not responding problem for windows?
Click to expand...
 

My Computer

System One

  • Manufacturer/Model
    Dell
    CPU
    Intel(R) Celeron(R) CPU 420 @1.60 GHz
    Motherboard
    Dell Inspion 530 Default
    Memory
    PNY 4GB 240-Pin SDRAM DDR2 800 (PC2 6400) Dual Channel
    Graphics Card(s)
    ATI Radeon HD 2400 PRO
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Gateway PnP Monitor
    Screen Resolution
    1024x768 @ 75 Hz
    Hard Drives
    Seagate 250G ATA SATA-II
    Case
    Dell Inspiron 530
    Cooling
    None
    Keyboard
    Logitech EX100 Combo
    Mouse
    Logitech EX100 Combo
    Internet Speed
    100 MB/s
Hey brandon,
Try doing the same thing as what I posted below. Also, use the registry cleaner and run and fix probloems there could be a registry error.

Let us know,
Ben

Brandonj2009 said:
I too encounter this problem. I have been using malwarebytes and this problem STILL occours with me. Malwarebytes has not yet picked it up.
Click to expand...
 

My Computer

System One

  • Manufacturer/Model
    Dell
    CPU
    Intel(R) Celeron(R) CPU 420 @1.60 GHz
    Motherboard
    Dell Inspion 530 Default
    Memory
    PNY 4GB 240-Pin SDRAM DDR2 800 (PC2 6400) Dual Channel
    Graphics Card(s)
    ATI Radeon HD 2400 PRO
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Gateway PnP Monitor
    Screen Resolution
    1024x768 @ 75 Hz
    Hard Drives
    Seagate 250G ATA SATA-II
    Case
    Dell Inspiron 530
    Cooling
    None
    Keyboard
    Logitech EX100 Combo
    Mouse
    Logitech EX100 Combo
    Internet Speed
    100 MB/s
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