Hi All,
I'm having a problem specific to Vista and Windows 7. I do tech support for a software company that uses access files to store company information, in a file called database.mdb. Occasionally customers need to uninstall/reinstall their software, and we have them copy/paste the database.mdb file to another location on their computer before doing so, so they won't lose their information. With older versions of Windows the customers simply had to point their software, once reinstalled, to this database.mdb file in the location where they pasted it in order to view their data. With Windows Vista, however, when they point the software to this new location it is missing all their information--it only includes the data that came in the database.mdb file when they initially installed the software on their computer.
I have had some success, in the past, with re-creating folders with the same names as those which had originally contained the database.mdb file, copying the copy we had created, and pasting it in those folders to the file is in the same path as when its data was originally updated. Yes--making a copy of the copy which did not show the information, and placing it back in the location the information was originally updated, worked.
The past couple days I've come across a couple customers for whom this did not work, however. One is using Windows 7, the other a version of Vista. They both have their software and data in a folder called "Program Files (x86)", and both had at some point changed their User Account Control settings. We've tried changing those settings back and tried many possible solutions, including pasting their copied database.mdb file into a location named the same as the one in which their data was originally created, but we can't seem to retrieve their data. Is it possible we lost the data in their database.mdb file, despite copying it? Any suggestions for getting this file to work properly would be appreciated!
[FONT="]Neil[/FONT]
I'm having a problem specific to Vista and Windows 7. I do tech support for a software company that uses access files to store company information, in a file called database.mdb. Occasionally customers need to uninstall/reinstall their software, and we have them copy/paste the database.mdb file to another location on their computer before doing so, so they won't lose their information. With older versions of Windows the customers simply had to point their software, once reinstalled, to this database.mdb file in the location where they pasted it in order to view their data. With Windows Vista, however, when they point the software to this new location it is missing all their information--it only includes the data that came in the database.mdb file when they initially installed the software on their computer.
I have had some success, in the past, with re-creating folders with the same names as those which had originally contained the database.mdb file, copying the copy we had created, and pasting it in those folders to the file is in the same path as when its data was originally updated. Yes--making a copy of the copy which did not show the information, and placing it back in the location the information was originally updated, worked.
The past couple days I've come across a couple customers for whom this did not work, however. One is using Windows 7, the other a version of Vista. They both have their software and data in a folder called "Program Files (x86)", and both had at some point changed their User Account Control settings. We've tried changing those settings back and tried many possible solutions, including pasting their copied database.mdb file into a location named the same as the one in which their data was originally created, but we can't seem to retrieve their data. Is it possible we lost the data in their database.mdb file, despite copying it? Any suggestions for getting this file to work properly would be appreciated!
[FONT="]Neil[/FONT]