icecreamcake
New Member
I know that several million people have had this problem, but I haven't found anything that is similar to mine. Please help!
I wasn't doing anything in particular (other than watching videos online), when the Blue Screen came up. I kind of got frustrated since it's happened several times over the last few years, but I figured if I just start it up again like normal, it would be fine. All other times, my laptop had no trouble restarting after a Blue Screen, but today.
I logged into my account (sole account) and waited for the desktop to load. The computer stated "Please Wait" or whatever it says before it loads the desktop. It took longer than usual, so I got a little worried. After the screen turned to a light blue colour (the colour that the desktop usually is when my photobackground lags when loading). A window popped up and stated that Windows Explorer (NOT Internet Explorer!!!) was not responding. The window that popped up looked exactly like any other one that would come up when a program stop responding. I pressed enter and a larger window popped up, asking me if I wanted to look at the problem/find a solution. When I closed the window, nothing else came up. I tried to Ctrl+Alt+Del for the Task Manager, and another window came up a few moments later, telling me the Task Manager wasn't responding either. Then the cycle of window-closing/opening happened again.
As well, the internet doesn't work either (as many you have probably already assumed) and so I wasn't able to download updates or any other thing the computer recommended I do.
I asked a friend and he recommended I log into Safe Mode (which I'm in at the moment), and create another account and try to log into the new account instead. I tried and the exact same thing happened. He told me it might be a profile problem, but it doesn't seem to be it.
Can anyone help me??? Please???
I wasn't doing anything in particular (other than watching videos online), when the Blue Screen came up. I kind of got frustrated since it's happened several times over the last few years, but I figured if I just start it up again like normal, it would be fine. All other times, my laptop had no trouble restarting after a Blue Screen, but today.
I logged into my account (sole account) and waited for the desktop to load. The computer stated "Please Wait" or whatever it says before it loads the desktop. It took longer than usual, so I got a little worried. After the screen turned to a light blue colour (the colour that the desktop usually is when my photobackground lags when loading). A window popped up and stated that Windows Explorer (NOT Internet Explorer!!!) was not responding. The window that popped up looked exactly like any other one that would come up when a program stop responding. I pressed enter and a larger window popped up, asking me if I wanted to look at the problem/find a solution. When I closed the window, nothing else came up. I tried to Ctrl+Alt+Del for the Task Manager, and another window came up a few moments later, telling me the Task Manager wasn't responding either. Then the cycle of window-closing/opening happened again.
As well, the internet doesn't work either (as many you have probably already assumed) and so I wasn't able to download updates or any other thing the computer recommended I do.
I asked a friend and he recommended I log into Safe Mode (which I'm in at the moment), and create another account and try to log into the new account instead. I tried and the exact same thing happened. He told me it might be a profile problem, but it doesn't seem to be it.
Can anyone help me??? Please???