Monitor #1 Dims on Start-Up

Trinot

New Member
Hello everyone,

After spending a while on google and forum searches I can't find anyone talking about what is happening to me.

I just recently purchased a Gateway computer and I am having a problem with monitor's dimming. (HD3200 onboard graphis, dual e-machines 22" lcd monitors).

When I first got the machine I noticed that it would randomly decide to dim one of my monitors. It was pretty infrequent at first, and if I pressed ctrl+alt+delete and opened up the Task Manager it would often fix the problem and brighten the problem monitor up.

Well, I updated the video card drivers. This seemed to fix the problem, I hadn't noticed either one dim for quite some time. The problem took a turn for the worse though. Now, every time I boot it up, it automatically dims monitor #1 (hooked up via VGA, #2 is on DVI-D). I can't get it to undim the monitor except for randomly when it boots up occasionally it won't be dimmed.

I thought maybe it was some type of power saving mode, but after turning all power saving settings that I know of, off, I have started to think that isn't the problem.

Any help will be GREATLY apprecaited.

Comp Specs:
Processor AMD Phenom™ X4 9100e 64-bit Quad-Core Processor (1.80GHz, 2MB L2 Cache) with AMD64 Technology8
Operating System Genuine Windows Vista® Home Premium (64-bit) with SP11
Memory 4096MB 800MHz Dual Channel DDR2 SDRAM (2-2048MB modules)9
Hard Drive 640GB 7200rpm Serial ATA II/300 hard drive with 16MB Cache4
Chassis Modern System Design with Red Chrome Branding Strip
Video Integrated ATI® Radeon™ HD 3200 Hybrid Graphics with up to 256MB of Shared Video Memory9
Application Software Microsoft® Works 9.0, Microsoft® Money Essentials & Microsoft® Office Home and Student 2007 (60-day complimentary trial period)3
Audio 8-Channel (7.1) High Definition Audio
Available Expansion Slots Available: 1 - PCI-E x16, 1 - PCI-E x1 & 1 - PCI
Backup Media Cyberlink® Power 2 Go
Dimensions (Box) 22.05" (L) x 17.72" (W) x 11.22" (D) or 560mm (L) x 450mm (W) x 285mm (D)
Dimensions (System) 16.34" (H) x 7.09" (W) x 17.32" (D) or 415mm (H) x 180mm (W) x 440mm (D)
External Ports (6) USB 2.0 ports (2 Front, 4 Rear), (2) IEEE 1394a Ports (1 Front, 1Rear), VGA, (2) PS/2 Ports, HDMI
Keyboard Premium Multimedia Keyboard
Media Card Reader Gateway® 15-in-1 media card reader with copy button5
Memory Capacity Expandable to 8GB
Modem 56k ITU v.92 ready Fax/Modem (RJ-11 port)
Motherboard Systemboard with AMD® 780G Chipset
Mouse USB Optical 2-button Wheel Mouse
Network 10/100/1000 Gigabit Ethernet LAN (RJ-45 port)
Optical Drive 18X DVD+/-R/RW SuperMulti Drive featuring Labelflash™ Technology7
Power Supply 300W Power Supply
Security Software Norton 360 All-in-One Security™ 2008 (60-day trial)6
Speakers Amplified Stereo Speakers (USB Powered)
Warranty 1 Year Parts and Labor Limited Warranty10
Weights 24.25 lbs. (11 kg) system unit only / Approximately 35 lbs. (16.0 kg.) box



Also, if anyone knows how to turn up the dedicated video memory from 256megabytes to 512 that would be great, I am guessing it is in the bios somewhere?
 

My Computer

Hello everyone,

After spending a while on google and forum searches I can't find anyone talking about what is happening to me.

I just recently purchased a Gateway computer and I am having a problem with monitor's dimming. (HD3200 onboard graphis, dual e-machines 22" lcd monitors).

When I first got the machine I noticed that it would randomly decide to dim one of my monitors. It was pretty infrequent at first, and if I pressed ctrl+alt+delete and opened up the Task Manager it would often fix the problem and brighten the problem monitor up.

Well, I updated the video card drivers. This seemed to fix the problem, I hadn't noticed either one dim for quite some time. The problem took a turn for the worse though. Now, every time I boot it up, it automatically dims monitor #1 (hooked up via VGA, #2 is on DVI-D). I can't get it to undim the monitor except for randomly when it boots up occasionally it won't be dimmed.

I thought maybe it was some type of power saving mode, but after turning all power saving settings that I know of, off, I have started to think that isn't the problem.

Any help will be GREATLY apprecaited.

Comp Specs:
Processor AMD Phenom™ X4 9100e 64-bit Quad-Core Processor (1.80GHz, 2MB L2 Cache) with AMD64 Technology8
Operating System Genuine Windows Vista® Home Premium (64-bit) with SP11
Memory 4096MB 800MHz Dual Channel DDR2 SDRAM (2-2048MB modules)9
Hard Drive 640GB 7200rpm Serial ATA II/300 hard drive with 16MB Cache4
Chassis Modern System Design with Red Chrome Branding Strip
Video Integrated ATI® Radeon™ HD 3200 Hybrid Graphics with up to 256MB of Shared Video Memory9
Application Software Microsoft® Works 9.0, Microsoft® Money Essentials & Microsoft® Office Home and Student 2007 (60-day complimentary trial period)3
Audio 8-Channel (7.1) High Definition Audio
Available Expansion Slots Available: 1 - PCI-E x16, 1 - PCI-E x1 & 1 - PCI
Backup Media Cyberlink® Power 2 Go
Dimensions (Box) 22.05" (L) x 17.72" (W) x 11.22" (D) or 560mm (L) x 450mm (W) x 285mm (D)
Dimensions (System) 16.34" (H) x 7.09" (W) x 17.32" (D) or 415mm (H) x 180mm (W) x 440mm (D)
External Ports (6) USB 2.0 ports (2 Front, 4 Rear), (2) IEEE 1394a Ports (1 Front, 1Rear), VGA, (2) PS/2 Ports, HDMI
Keyboard Premium Multimedia Keyboard
Media Card Reader Gateway® 15-in-1 media card reader with copy button5
Memory Capacity Expandable to 8GB
Modem 56k ITU v.92 ready Fax/Modem (RJ-11 port)
Motherboard Systemboard with AMD® 780G Chipset
Mouse USB Optical 2-button Wheel Mouse
Network 10/100/1000 Gigabit Ethernet LAN (RJ-45 port)
Optical Drive 18X DVD+/-R/RW SuperMulti Drive featuring Labelflash™ Technology7
Power Supply 300W Power Supply
Security Software Norton 360 All-in-One Security™ 2008 (60-day trial)6
Speakers Amplified Stereo Speakers (USB Powered)
Warranty 1 Year Parts and Labor Limited Warranty10
Weights 24.25 lbs. (11 kg) system unit only / Approximately 35 lbs. (16.0 kg.) box



Also, if anyone knows how to turn up the dedicated video memory from 256megabytes to 512 that would be great, I am guessing it is in the bios somewhere?

This may help you find the cause.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Is there anything else I can try before doing this? I will do this as soon as I get time, just wondering if there is something that is common to do to fix the problem (or if anyone else has experienced it at that). Also, the other day on a reboot monitor #2 dimmed, and for the past couple of boots including the current one monitor #1 is bright and #2 is the one that is getting dimmed.
 

My Computer

Ok, Ill give a guess. Are you using CCC. Catalyst Control Center by ATI? It is in common usage and know to cause problems like this.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
hello
just a suggestion, are you comfortable with "re seating" the graphics card?

If yes , make sure you unplug the machine. hold the power button on for 30 seconds. then pull the cover off and pull the card (inspect it for obvious signs, bent prongs) and re seat it.

good luck

Do not do this on a carpeted surface. (static electricity)
 

My Computer

System One

  • Manufacturer/Model
    acer aspire 6930
    Memory
    3GB
    Graphics Card(s)
    onboard
    Sound Card
    onboard
    Hard Drives
    320GB
There are known conflicts, and if you Google you will see many people with your problem have attributed it to the CCC conflict and Vista. Il see if I can find something more definitive.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
You may also want to look at Kenney response, too. We are all just using our best judgement.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
That thread is about flicker. Mine is not flickering, it is just that one will dim randomly. In the past 2 or so days they have both been bright, neither has dimmed, knock on wood. But I am sure they will again. I wish I knew what to do. It is a pretty serious dim when it decides to do it, makes monitor hard to read.
 

My Computer

hello
just a suggestion, are you comfortable with "re seating" the graphics card?

If yes , make sure you unplug the machine. hold the power button on for 30 seconds. then pull the cover off and pull the card (inspect it for obvious signs, bent prongs) and re seat it.

good luck

Do not do this on a carpeted surface. (static electricity)

I think that you should go with Kenny's suggestion. If you want it fixed you have to start somewhere.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
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