Help! I have an Acer and I have been using it for months. Browsing the web, IMing, torrents and whatnot. HOWEVER, about a month ago, my internet connected BUT my broswers (Firefox and IE) would not connect to any websites I typed in nor would Windows Live work. My uTorrent works and every other laptop in the house. I am connecting wirelessly btw, but i have tried plugging it in to through the Cable. What should I do?
I can connect to the internet but I cannot browse
- Thread starter invictu
- Start date
You'll have to post back with a lot more details, someone should then be able to help you.
Just telling us you have an Acer running Vista isn't a lot of help really. Is this a desktop/laptop what security are you running, what error messages, if any, do you get.
You say you're connecting via wireless then say you've tried plugging it in through cable, but you didn't say what happens when plugging it in, does it then work or what.
You say this happened a month ago so can you tell us what you have tried to resolve the problem during this time.
Welcome to the forum and I hope you can post back with all the details the experts need so they can help you fix your problem.
Just telling us you have an Acer running Vista isn't a lot of help really. Is this a desktop/laptop what security are you running, what error messages, if any, do you get.
You say you're connecting via wireless then say you've tried plugging it in through cable, but you didn't say what happens when plugging it in, does it then work or what.
You say this happened a month ago so can you tell us what you have tried to resolve the problem during this time.
Welcome to the forum and I hope you can post back with all the details the experts need so they can help you fix your problem.
My Computer
System One
-
- Operating System
- Windows 10 Home
- Manufacturer/Model
- HP Envy x360 Convertible 15-bq0xx
- CPU
- AMD A9 Stoney Ridge Technology
- Motherboard
- HP 8312 (Socket FP4)
- Memory
- 8.00GB Dual-Channel Unknown (?-0-0-0)
- Graphics Card(s)
- Generic PnP Monitor (1920x1080@60Hz) 512MB ATI AMD Radeon R5
- Sound Card
- AMD High Definition Audio Device Realtek High Definition Aud
- Monitor(s) Displays
- Generic PnP Monitor on AMD Radeon R5 Graphics
- Screen Resolution
- 1920 x 1080
- Hard Drives
- 119GB SanDisk SD8SN8U-128G-1006 (SSD)
931GB Hitachi HGST HTS721010A9E630 (SATA
- Keyboard
- Standard PS/2 Keyboard
- Mouse
- Microsoft Optical Wheel Mouse
- Internet Speed
- 62.86Mbps down 18.19Mbps up
- Other Info
- EPSON78D0CF (XP-332 335 Series) (Default Printer)
It is an Acer Aspire 5050 running Vista Home Edition. It is a laptop. When I plugged it into through the cable, it did not work. Over the course of the month, I tried a virus scan, running diagnostics, throwing it out the window (just kidding) and incessantly clicking refresh and I have tried turning off my firewall Error messages that show up:
When I run a windows diagnostics on it, it says there is no problem
When I troubleshoot with windows live, it says "Failed to connect to the server"
IE says that it cannot connect with the internet.
An hour ago, it actually worked for the first time, my Windows Live but then my computer froze.
What should I do?
When I run a windows diagnostics on it, it says there is no problem
When I troubleshoot with windows live, it says "Failed to connect to the server"
IE says that it cannot connect with the internet.
An hour ago, it actually worked for the first time, my Windows Live but then my computer froze.
What should I do?
My Computer
I'll ask the glaringly obvious - Have you spoken at all with your Internet Service Provider? The least that they can do, is give you a report on the status and integrity of your service. It has been known, that a link can be maintained, albeit a little slower, with a connection that is working at only 8% of true efficiency.
In support of what Joan asked you;
- What are your Firewall Error messages telling you?
- What sort of Anti-Malware and Anti-Virus security are you running.
- What sort of anti-virus scan did you run?
- When you plugged in the Ethernet cable, was that 'live'? I've found that one way to establish a good connection by 'hard-wire', is to turn the Modem off, then connect the Ethernet to the port on the Laptop and switch the Modem back on. Your indicator lights should tell you soon enough what the situation is, and the Internet Icon in your Notification Tray, likewise. Mouse over that to see what the status is, and if necessary, click on it and do a 'Diagnosis and Repair.'
Edit:
I've just had another thought.
Have you tried uninstalling both Internet Explorer [what Version are you using?] and Mozilla Firefox [Version?], and reinstalling both from scratch. I had a recent glitch with FF3.6 after a MS Update, but a similar process fixed it.
Last edited:
My Computer
System One
-
- Manufacturer/Model
- Acer Aspire Notebook 5633WLMi.[5630 Series]
- CPU
- Intel Centrino Duo Processor - Intel Core 2 CPU.
- Memory
- 4GB DDR2 [3.07GB maximum real available]
- Graphics Card(s)
- nVidia GeForce Go 7300, 128MB
- Sound Card
- Realtek HD Audio, Ver. 6.0.1.5717, 2.08MB
- Monitor(s) Displays
- Acer Aspire Notebook - 15.4"; Acer LCD Monitor X223Wsd - 22".
- Screen Resolution
- 1280x800x60Hertz [max.]
- Hard Drives
- Notebook - Samsung HM320JI 320GB HD installed 07 August 2009.
External HDs [4];Maxtor One Touch4 - 500GB External HD [Drive M:\].Western Digital WDXMS1200TA - 120GB External HD [Drive G:\ - Windows Defender Backup Files only]. Two x LaCie 320GB Mobi
- Mouse
- Logitech Wireless V320 for Notebooks - Model M/N: M-RCD125
- Internet Speed
- Down 20000kb/sec / Up 1000kb/sec [Bigpond-Aus]
- Other Info
- Brother MFC-465CN; PC to Fax/Scan/Copy/Photo MFC. Epson Perfection V300 Photo Scanner. Siemens Speedstream 6520 Router. Wacom 'Bamboo Fun' CTE-650 PC Tablet, Stylus and Mouse. UAC - On;Activated. Browsers; [1] FireFox v3.6[2] IE8. Honorary R.S.M. to the 4th [Assault Pioneer] Troop Pune Sepoys , and 3rd Troop Jodhpur Bengali Lancers.
Yes, obviously I asked my ISP. They can't figure out why its only my laptop not working while all other machines are fully functional. And when I plug in my ethernet cable, it is still the same problem. All the diagnostics say the exact same thing as it did when it was connected wirelessly. The icon on the bottom shows the globe when its connect wirelessly and when its connected through a cable. Yes, when I attached the cable, I attached it live. I tried reinstalling both browsers by grabbing the setup from another computer, I tried a system restore. There is no firewall error. The firewall is turned off, therefore there is no error. My antivirus is an ESET NOD32 Business edition 3.0.621.0 The type of scan i ran was Computer scan of every single drive.
And I would love to edit my OS specs, except I use four computers in my house, which computer's data should I fill out? What if I have a question for another machine
And I would love to edit my OS specs, except I use four computers in my house, which computer's data should I fill out? What if I have a question for another machine
My Computer
Just for chuckles I would open a command prompt and enter
"nslookup www.microsoft.com"
(without the quotes)
and tell us what it says
"nslookup www.microsoft.com"
(without the quotes)
and tell us what it says
My Computer
System One
-
- Manufacturer/Model
- HP Pavilion m9515y
- CPU
- Phenom X4 9850
- Memory
- 8 GB
- Graphics Card(s)
- Some Radeon Cheapie with 512 MB Ram
- Monitor(s) Displays
- CRT
- Screen Resolution
- 1280x1024
- Hard Drives
- 750 GB SATA 3G
2 SIIG Superspeed docks w/WD Caviar Black Sata II or III