Acer Aspire notebook

F

fervheugten

New Member
Hi,

I have a problem with my notebook. The notebook freezes when I use "Autocad" or watch movies. I cannot use my mouse anymore and "alt-tab". The only thing i can do is reset the laptop. At a point i got a blue screen when I start my laptop up. I couldnt use my laptop because of the blue screen. So I dicided to send my laptop to Acer back for reperation. They put a new harddisk in my laptop and installed windows Vista.

I though the problem was solved, but when I use "Autocad" it freezes agian. (Mayby because of the updates.)

If search my eventviewer and came across this. (logbestanden):

(Dutch Netherlands)

Probleem met handtekening
Naam van probleemgebeurtenis: BlueScreen
Versie van besturingssysteem: 6.0.6002.2.2.0.768.3
Landinstelling-id: 1043

Bestanden die helpen bij het beschrijven van het probleem (sommige bestanden zijn mogelijk niet meer beschikbaar)
Mini031810-01.dmp
sysdata.xml
Version.txt

Tijdelijke kopie van deze bestanden weergeven
Waarschuwing: Het openen van een kopie van deze bestanden kan schadelijk zijn voor uw computer als een virus of een ander beveiligingsprobleem het probleem veroorzaakt.

Extra informatie over het probleem
BCCode: 50
BCP1: 95181000
BCP2: 00000001
BCP3: 8DA4D5EF
BCP4: 00000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Servergegevens: 01e87f27-a3ea-463c-a376-8ae8f085c149

Sorry for my incorrect english, iam not used to talk english.

Regards Fer

ps Mayby updates of vista that my laptop crashes.
 

My Computer

System One

Hi,

Can you please browse to the:

"C:\Windows\Minidump"

folder, zip up the contents and upload. If you do not know how to make a zip archive, use the free 7-Zip: 7-Zip

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Hey,

I have zipped the contens of the minedump folder. I hope it will help you, to see what the problem is.

Regards Fer

PS I see now that I am on the vista 64 bit version, but i don't think the problem changes. But if it helps I have a 32bit version.
 

Attachments

  • Minidump.zip
    54.2 KB · Views: 13
Last edited:

My Computer

System One

Hi,

Sorry for my late reply. I have been very busy. Anyway:

PAGE_FAULT_IN_NONPAGED_AREA
STOP: 0x00000050

This is the same for all 3 minidumps attached. There are 4 referenced drivers:

dxgkrnl.sys
hal.dll
ntkrnlpa.exe
nvlddmkm.sys

This BSOD is often caused by drivers, overheating etc. The most important thing to do is to update all of your drivers. Here is a list of thing to try:

  • Update all of the drivers you can.

  • Run Memtest86+ or another memory testing tool that came with your computer.

  • Make sure all windows updates and service packs are installed.




  • See if these BSODs occur in Safe Mode and report back.

  • See if there are any errors showing in Device Manager.
You also have some old drivers that need updating. There is one driver (int15.sys) that dates back to 2003. I have never seen such an outdated driver on Vista before. EDIT: Just found someone with a 2002 driver. These drivers need updating:

2003:
int15.sys

2006:
secdrv.SYS
DKbFltr.sys
peauth.sys

2007:
spldr.sys
epfwtdir.sys
eamon.sys
easdrv.sys

No time stamp:
TSDDD.sys

You need to investigate and update these drivers, and as many others as you can. Also, update your graphics card drivers, as there is one lead pointing here.

This problem may be caused by overheating, so can you please download GPU-Z and SpeedFan and write down/screenshot the temperatures of your cores/graphics card/hard disk.
GPU-Z
SpeedFan

Thanks,

Richard
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
g7d.png


2tb.png


I have updated my windows and runned the "sfc /scannow" from the Command Prompt.
But when i runned the command nothing special happend. It completed 100% and then the prompt was gone. I don't know how you can see the results back. Iam lately very busy, ill try to put the results anytime soon.

How do i update these drivers? Do i need to google these drivers?
2003:
int15.sys

2006:
secdrv.SYS
DKbFltr.sys
peauth.sys

2007:
spldr.sys
epfwtdir.sys
eamon.sys
easdrv.sys
 

My Computer

System One

Hi,

Do not worry about being busy. I have got plenty to do, so it is on your timetable. (and I am often very busy so I know what it is like)

Now that sfc has finished, open a new command prompt and type (or copy and paste):

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log > %userprofile%\Desktop\sfcdetails.txt

This will create a text file on your desktop called sfcdetails.txt. Can you please upload this file?
Your sensors are reporting 42C. This is a low temperature, (low is good) and so we can effectively rule out overheating of the GPU for now.

To update a driver, you google it and find out what hardware it belongs to (such as chipset) and then you download new drivers for your chipset (maybe from your computer manufacturers website) If you have any problems, give me your computer specs and I will send you links.

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Hey, i am back and i am sorry that i didnt say anything.

I still have the problem that my laptop crashes whenever I use autocad or some other programs. And its not spyware, cause i dont have spyware. And the problem is that i need my laptop for my test school

I am very busy, lately, but i hope you still can help me. I have attached the log file that you said a while ago.

The thing is, i want to sent my laptop back to factory for insurence. I did it already but they only build a new harddisk, because the other one was broken. I think it broke when the pc crashes and i needed to reboot, so i held the escape button in until it restarted. I made it clear to them that the laptop crashes when i use autocad, when i get my laptop back it still crashes when i use autocad or other programs.

The drivers are fresh and new, because there is a new harddisk in the laptop and there for needed to reinstal vista. But if it is my laptop is an Acer Aspire 7738. Intel core 2duo 2.0ghz 800fsb.T6400. Nvidia GT 130M 4GB DD3 memory.

Uploading file failed. So i give you a link.
http://rapidshare.com/files/394770823/CBS.zip.html

ps I rescanned, and today the pc crashed twice. So mayby you can find that in the log file.
 

My Computer

System One

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