1) From www.HP.com I downloaded “HP All-In-One” software for my HP PSC 1510 Printer and then ran the install;

2) the finish screen came up; but also an error screen came up “The features you are trying to use is on a CD-Rom… Insert the “TrayApp” disk and click OK”

3) I did insert my original “HP All-In-One” software CD, but it still could not find "TrayApp.msi" So, the installation is incomplete.

4) If I try to run HP Solution Center, error message comes up: Parsing error in file



C:\Program Files\HP\Digital Imaging\bin\hpqscloc\1033.xml

5) My OS is MS Windows Vista 32

6) In the past I was able to download/install and it worked fine.

Originally Posted by osholt

Hello and welcome .

HP recommends for missing .msi files that you completely reinstall the software.

You can read more on this at Resolving MSI Startup Errors - HP Customer Care (United States - English)

Oli

Thanks for your suggestion.

But, that's exactly what i tried to do "completely reinstall the software."

And followed the instructions @ Resolving MSI Startup Errors - HP Customer Care when the message appears that TrayApp cannot be found and original CD is needed, I inserted the CD. But, it still couldn't find TrayApp.

As far as the other option to find TrayApp via Browser, there is no TrayApp.msi file anywhere on my PC.

So, what now? Where can I get TrayApp.msi ?

Hi anatol,

I installed the HP download (and update) a week or so ago and the install files are still on my machine. I installed it after reinstalling Vista, so I didn't have a previous version, though.

I found TrayApp.msi in the C:\Users\Ed\AppData\Local\Temp\7zS4941\setup\trayapp folder.

Given that I didn't have your problem, even if you find it there it may not work if there's a problem with your msi registry entries. In that case, I'd suggest running the 'Windows Installer Cleanup' utility, as described in the link in osholt's last message.

If that doesn't do it, use Revo Uninstaller Download Revo Uninstaller Freeware - Free and Full Download, selecting the Deep Scan method after normal uninstall to remove leftover files and keys and completely reinstall the app.

Hope this helps.

Ed