I'm not sure what you did, Red, but something's wrong. Let's try this again:
Right-click on one of your non-working shortcuts and select the Shortcut tab.
With the Properties window showing on your desktop, run the Snipping Tool (C:\Windows\System32\SnippingTool.exe). It's window should show up at the left top of your screen with the message "Drag the cursor around the area you want to capture", and your screen will look a little grayed-out (If not, click on New in the menu bar). The cursor should look like a large plus sign.
Move the cursor to the top left of the Shortcut Properties window, left-click, and drag it to the bottom right corner. Release the mouse button. A new window will appear with the Properties window inside it outlined in red. Click on the diskette icon at top left of that window, select the directory you want to save the file in (It's a JPG file), give it a name, and click Save.
Then upload the file with your reply.
Ed
Ed