Black screen issue

Y

Yazzy

New Member
Hi,
Thanks for such an informative and resourceful site. I've read all (well most) of the posts in this thread, but nothing seems to address my exact issue of having a black screen, which means that I'm not able to access the BIOS. I can hear my laptop fan running, and every 20 seconds or so the computer powers off then reboots immediately, but nothing on the screen. Please help. Thanks in advance!
 

My Computer

System One

Thank you Blink, for moving my post to the appropriate forum, and my apologies for not giving more detail about my issue.

More Info:

I put my HP DV9000 laptop in sleep mode for about 1 hour, but when I returned, I could not get anything to appear on the screen (black screen). I tried using the touch pad, pressing any key, and even shutting down. After a hard shutdown, it powers up, but reboots every 20 seconds or so, and still no screen. I've removed the battery and replaced it, and removed the battery and used just the power cord, still nothing. I've read some of the post regarding this issue, but I'm the only one who seems to have the black screen even after a hard shutdown, which means I can't get to my BIOS. Help!
 

My Computer

System One

{solved} Re: Black screen issue

Well folks, I found out that my problem was attributed to by a defective Nvidia graphics chip. It affected HP, Toshiba, Dell, and maybe a few others.

I purchased my laptop in May 2007, and it completely failed on me in April 2010 (after experiencing intermittent issues). I made several attempts to get this rectified through HP's customer services, but was met with dead ends (they wanted me to pay $259 to fix a defect that they knew about, but failed to notify me of). I finally got it resolved when I put together a small claims package (see www.hplies.com for help) and had HP served.

Ms. Rude from HP's Exec. Cust Relations department contacted me by phone and offered me a settlement. I did not accept her original offer, but we agreed to a larger settlement due to my lost productivity, court costs, etc. So now I'm just waiting for my label and box to send the laptop back to HP, then I'll get my check, afterwhich, I will dismiss the case against them.

If you're experiencing any overheating, fan continuously running, blue screen, black screen, lines through your screen, you machine powering off/on by itself, you might want to check out www.hplies.com (even if you machine isn't an HP computer, but has the Nvidia video chip). And don't be discouraged if your machine is 3 years old.
 

My Computer

System One

Hello Yazzy,
Thanks for that information, it should prove to be useful for a lot of people.
 

My Computer

System One

  • Manufacturer/Model
    Self Build
    CPU
    QX9650 (black box) [email protected]
    Motherboard
    Asus P5Q Premium
    Memory
    8GB-4x2GB Corsair Dominator DDR 2-1066
    Graphics Card(s)
    2 x ASUS EAH 4870 X 2 (Quad)
    Sound Card
    Supreme FX 2
    Monitor(s) Displays
    Fujitsu Siemens 22inch flat screen
    Screen Resolution
    1680x1050
    Hard Drives
    150 Gig WD Raptor
    300 Gig Maxtor
    300 Gig Maxtor, (External)
    PSU
    CoolerMaster 1000
    Case
    CoolerMaster N-Vidia stacker 830
    Cooling
    Noctua NH-U12P x 1x120mm fan, 6x120mm case fans
    Keyboard
    Logitech G15
    Mouse
    Logitech G5
    Internet Speed
    20Mbps
    Other Info
    Audio FX Pro 5+1 gaming head set
stoneys-nutz said:
Hello Yazzy,
Thanks for that information, it should prove to be useful for a lot of people.
Click to expand...

No problem. There are a lot of people out there who've paid HP to fix the issue. They never should have had to pay because HP knew about the defect and Nvidia paid HP and others to either fix or replace those models affected. If you google "Nvidia", you'll see there's plenty of documentation regarding their loss from the payout.


And here's some important notes for anyone attempting or planning to try and get their issue(s) resolved:
  • make several attempts to get it solved by calling HP
  • document EVERYTHING! Included name of person you spoke with, time of day, date, what was said, etc.
  • email Mr. Mark Hurd, CEO and President (see www.hplies.com)
  • and don't fall for their bull. They'll deny that there was a defect, and they'll try to discourage you by saying you're out of warranty. SO WHAT!!! Stick to your guns!
  • And finally, take them to small claims court! (see www.hplies.com). That is the only way that your issue will be resolved.
 

My Computer

System One

Allow me to join Stoney and thank you for your efforts. You are very welcome to stay as long as you like. To share more of your knowledge or to use ours; which is the essence of the Forum. If you have any questions, feel free to contact us.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
I had a similar problem... But I just ended up replacing my graphics card.

Thanks for the information, I wish I had read it six months ago.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion Elite
    CPU
    AMD Phenom 9850 Quad-Core Processor
    Motherboard
    Some Amount of Motherness
    Memory
    6.O GB RAM
    Graphics Card(s)
    EVGA nVIDIA GeForce GT 240 512MB DDR5
    Sound Card
    Some Amount of Soundness
    Monitor(s) Displays
    Two Monitors: HP w1907 & Acer P191w
    Screen Resolution
    1440x900 & 1440x900
    Hard Drives
    WD Caviar Blue 500GB
    PSU
    Some Amount of Voltageness
    Case
    Hp Pavilion Elite Case
    Cooling
    Some Amount of Coolingness
    Keyboard
    HP: Model Number: KB0911
    Mouse
    HP: M/N:M-SBQ133
    Internet Speed
    Comcast: 20 MB/S
    Other Info
    I have two monitors! I play Call of Duty: Black Ops & Modern Warfare II - Both on PC. Contact me through my website: ChaseKurry.com
You must log in or register to reply here.
Back
Top