Explorer.exe not opening automatically

Hi

Today i turned on the laptop, after entering the password and logging in. i couldn't see the start menu, task bar or anything at all. after opening the TASK MANAGER, i realized the explorer.exe is not open, so i launched it manually and then everything was fine.
But now i always have to open it manually.
After doing some research, i went to regedit, then to some stuff, until i came to winlogon, then shell and i found this " Explorer.exe "C:\Users\The Phonix\AppData\Roaming\lsass.exe" instead of just "Explorer.exe".
I erased it but it comes back again, i will really appreciate any help.
i did a full virus check using windows defender and nod32 anti-virus.

Compuwhiz93

Can you be a little more precise?

Exactly where did you find this in the registry?

In addition, could you run the MSInfo tool in Accessories > System Tools, export the results to a file and upload it?

Ed

Ed Canuck said:

Can you be a little more precise?

Exactly where did you find this in the registry?

In addition, could you run the MSInfo tool in Accessories > System Tools, export the results to a file and upload it?

Ed

Click to expand...

sry took me a while to reply.

I went to regedit, then HKEY_LOCAL_MACHINE, software, microsoft, windows NT, current version then winlogon, there was the file called SHELL. the value instead of being just explorer.exe, it was Explorer.exe "C:\Users\The Phonix\AppData\Roaming\lsass.exe".

the file is attached, but i have feeling that i did something wrong. tell me if yu need anything more. greatly appreciate ur help.

I think you've got a trojan from some downloaded software.

Isass.exe is a legitimate Windows program, but it shouldn't be anywhere near your Users folders.

Download and install Malwarebytes. Run a full scan in Safe mode to make sure it doesn't have any problems with any other anti-virus/malware programs you run.

Ed

Ed Canuck said:

I think you've got a trojan from some downloaded software.

Isass.exe is a legitimate Windows program, but it shouldn't be anywhere near your Users folders.

Download and install Malwarebytes. Run a full scan in Safe mode to make sure it doesn't have any problems with any other anti-virus/malware programs you run.

Ed

Click to expand...

dude!!!! thanks it worked.

My pleasure.

Cheers,
Ed