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Computer says shutting down but doesn't

  1. #1



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    Computer says shutting down but doesn't

    I just recently found this site and have been trying to find some answers to some dilemma's. Searching past posts have been spotty for me so I am going to ask.

    For about 3-4 months my laptop does not shut off normally. I will go to the start menu and shut down that way. The screen will go blue stating the user is logging off and the also states "shutting down". Instead the computer keeps on running and the system does not shut down. So I pretty much do it manually.

    I contacted the manufacturer Dell. And they recommended to restore the system. Before i go that route I wanted to see if there was any alternatives. Also I have never restored the laptop and am "leery" about it. If it has to be done I may need to look at some tutorials first.

    Thanks,

      My System SpecsSystem Spec

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  3. #2
    Ed Canuck's Avatar

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    Re: Computer says shutting down but doesn't

    Hi valleye and welcome,

    Shutdown problems are notoriously difficult to diagnose, and it's a slow process.

    Some things to try, though:

    Check Device Manager to see if there are any problems.

    Review the Reliability Monitor (Control Panel > Administrative Tools > Reliability and Performance Monitor > Reliability Monitor and review all incidents (Click on the + sign beside each category).

    Review Event Viewer entries (Control Panel > Administrative Tools > Event Viewer, expand Windows Logs and review the System and Application events.

    Ensure that your BIOS and all your drivers are up to date by checking on manufacturers' websites.

    Ensure that Windows is up to date through Windows Update.

    A common cause of system restarts is the Wake On setting. The Wake On setting allows a computer to be automatically booted if it receives LAN packets intended for it, or if the modem line rings. Typically, the Wake on LAN settings would be adjusted through your computerís BIOS setting. If you have checked the BIOS though and the Wake On LAN setting is disabled, it is possible that Windows might be responsible for waking the system up. To find out, open the Device Manager and locate your systemís network card. Right click on the card and select the Properties command from the resulting shortcut menu. When you do, you will see the network cardís properties sheet. Now, select the Power Management tab and verify that the Allow This Device To Bring The Computer Out Of Standby option is deselected, as shown below:



    (excerpted from Troubleshooting Windows Shutdown Problems)


    And...

    Try those for now.

    Ed

      My System SpecsSystem Spec

  4. #3



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    Re: Computer says shutting down but doesn't

    Quote Originally Posted by Ed Canuck View Post
    Hi valleye and welcome,

    Shutdown problems are notoriously difficult to diagnose, and it's a slow process.

    Some things to try, though:

    Check Device Manager to see if there are any problems.

    Review the Reliability Monitor (Control Panel > Administrative Tools > Reliability and Performance Monitor > Reliability Monitor and review all incidents (Click on the + sign beside each category).

    Review Event Viewer entries (Control Panel > Administrative Tools > Event Viewer, expand Windows Logs and review the System and Application events.

    Ensure that your BIOS and all your drivers are up to date by checking on manufacturers' websites.

    Ensure that Windows is up to date through Windows Update.

    A common cause of system restarts is the Wake On setting. The Wake On setting allows a computer to be automatically booted if it receives LAN packets intended for it, or if the modem line rings. Typically, the Wake on LAN settings would be adjusted through your computerís BIOS setting. If you have checked the BIOS though and the Wake On LAN setting is disabled, it is possible that Windows might be responsible for waking the system up. To find out, open the Device Manager and locate your systemís network card. Right click on the card and select the Properties command from the resulting shortcut menu. When you do, you will see the network cardís properties sheet. Now, select the Power Management tab and verify that the Allow This Device To Bring The Computer Out Of Standby option is deselected, as shown below:



    (excerpted from Troubleshooting Windows Shutdown Problems)


    And...

    Try those for now.

    Ed
    when running the event viewer application what should I be looking for?

      My System SpecsSystem Spec

  5. #4



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    Re: Computer says shutting down but doesn't

    Try shutting down your computer through the command line. Use the force switch: XP: Easy Shortcut or Command-Line Shutdown | Windows | Tech-Recipes

    usually shutdown -s -f

    or if that doesnt work try

    shutdown -f

    Also you can hold the power button<<--doing that regularly isnt good for your system.

    If the command line works, just make a shortcut and the path should be the command that you typed into the command line. Everytime you double click that shortcut your computer will run the command specified at the path.

      My System SpecsSystem Spec

  6. #5
    whs's Avatar
    whs

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    Re: Computer says shutting down but doesn't

    There is apparently a process that throws itself into a loop. As was already said, this is not easy to diagnose. What you could try is to end all processes that you know in Task Manager before you shutdown. Take only those processes that you can clearly identify so that you do not cripple the system completely (and do not forget to click on "show processes from all users" on the bottom left). Keep a list of the ones you shut down - hopefully one of those will have caused the problem. Then you can proceed with a one by one elimination.
    This may not sound like a very swift task, but you have to catch the faulty process before it goes into the shutdown cycle.

      My System SpecsSystem Spec

  7. #6



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    Re: Computer says shutting down but doesn't

    There are quite a few processess functioning. If I were to halt a process and it still doesn't shut down will I be able to restablish that process at a later time? What concerns me is stopping a process necessary for the system to function normally. Unfortunately I don't knwo where to start.....

    Thanks for the help, any recommendations on which processes to stop?

      My System SpecsSystem Spec

  8. #7



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    Re: Computer says shutting down but doesn't

    Try a clean boot. Go to msconfig and disable everything from the startup tab. Disable all of the services that are not essential for windows to work: (eg. avast scanner, windows themes).

    See if it works then.

    And

    Does your computer turn off normally when you go into safe mode, and then click the shutdown under the start menu?

      My System SpecsSystem Spec

  9. #8
    Ed Canuck's Avatar

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    Re: Computer says shutting down but doesn't

    Hi valleye,

    Re: Event Viewer

    The next time you have the shutdown problem, reboot and look at the entries in Event Viewer that were generated around the time of the shutdown. Look for anything in the System and Application logs that shows an error or is reporting an abnormally long time to run. Same thing applies to Reliability Monitor.

    Kato's suggestion is also a good one. this might help you with it How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7.

    Ed

      My System SpecsSystem Spec

  10. #9



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    Re: Computer says shutting down but doesn't

    I would try starting up in safe mode. Simply hold F8 after you see the POST (the screen that has information about your MoBo). Then select "Safe Mode". After you get into safe mode, shutdown and see if it shuts down properly, if it does, its a process or driver fault, if it doesn't then run SFC /scannow from the command line (or use one of those nifty batch files a forum user was kind enough to write for us).

      My System SpecsSystem Spec

  11. #10



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    Re: Computer says shutting down but doesn't

    We cant really help you if you dont take our advice (even if our advice is hard to take). These kind of exotic problems take time to troubleshoot.

      My System SpecsSystem Spec

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