I support a browser based application, which produces output as PDF document.
Three customers report that when they try to print, the content is missing from the document, except for a single line appearing about half way down the document.
Each of the customers is using Vista 32 bit Home Premium with MS.NET Framework 3.5. The first customer is using printer Brother HL5340D, and the remaining two customers are using printer Brother HL2140.
My operating system is MS XP. To emulate the problem I have installed MS.NET Framework 3.5 on my PC, and then directed the PDF output to MS XPS Document Writer. In this way I can emulate the customer's problem. If I direct the PDF to MS Office Document Image Writer the PDF output is correct. The problem appears to be a formatting issue linked to MS XPS Document Writer.
The first customer successfully resolved the issue by deleting the printer (Brother HL5340D ) from the Printers and Faxes, then added the printer back to Printers and Faxes. At first nothing would print (including test print), but after the PC was stopped and restarted, an auto Device Driver Install occurred (I assume this was for XPS), and printing was restored, including correct output of the PDF document.
The second customer performed the same steps, but despite the auto Device Driver install, and PC stop and restart, the PDF document print issue remains unresolved.
Three customers report that when they try to print, the content is missing from the document, except for a single line appearing about half way down the document.
Each of the customers is using Vista 32 bit Home Premium with MS.NET Framework 3.5. The first customer is using printer Brother HL5340D, and the remaining two customers are using printer Brother HL2140.
My operating system is MS XP. To emulate the problem I have installed MS.NET Framework 3.5 on my PC, and then directed the PDF output to MS XPS Document Writer. In this way I can emulate the customer's problem. If I direct the PDF to MS Office Document Image Writer the PDF output is correct. The problem appears to be a formatting issue linked to MS XPS Document Writer.
The first customer successfully resolved the issue by deleting the printer (Brother HL5340D ) from the Printers and Faxes, then added the printer back to Printers and Faxes. At first nothing would print (including test print), but after the PC was stopped and restarted, an auto Device Driver Install occurred (I assume this was for XPS), and printing was restored, including correct output of the PDF document.
The second customer performed the same steps, but despite the auto Device Driver install, and PC stop and restart, the PDF document print issue remains unresolved.