Correction of prev thread title. Seen several threads on this subject with kind of similar problems. Tried several fixes but no joy. Problem arises when I uninstall McAfee security center. Windows Sidebar stops working. Tried restore point and that restores everthing ok but when I try uninstalling again, same problem occurs. Tried sfc /scannow and problems cannot be fixed (http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html) Tried reading CBS log (How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7) but cannot open CBS log file. Tried CC cleaner to fix registry but no joy there either. Any help would be really appreciated...
Uninstalling McAfee causing problems with Windows Sidebar
- Thread starter Sav10
- Start date
Ed Canuck
Power User
Instead of normal uninstall, restore again and try http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe.
Ed
Ed
My Computer
System One
-
- Manufacturer/Model
- Home Grown Desktop
- CPU
- Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
- Motherboard
- ASUS P5B-E
- Memory
- 3006 MB
- Graphics Card(s)
- NVIDIA GeForce 8400 GS 512MB
- Sound Card
- Motherboard - SoundMax
- Monitor(s) Displays
- ViewSonic VX2235wm / Dell 17" Generic PnP Anolog
- Screen Resolution
- 1680 x 1050 x 4294967296 colors / 1024 x 768
- Hard Drives
- 3 x ST3250620AS 250GB SATA IDE
1 x WDC WD1200JD-00GBB0 120 GB SATA IDE
- PSU
- Enerrmax 535W All-in-one SLI 20/24+6+
- Case
- Antec Sonata
- Cooling
- Antec 12cm SmartCool
- Keyboard
- Logitech LX710
- Mouse
- Logitech MX100 Laser
- Internet Speed
- Bell Canada DSL 12MBps (supposedly)
- Other Info
- 2 x HP Pavilion 9700v Laptops
Thanks Ed. I had already tried that following McAfee's own instructions i.e. uninstall first then run MCPR.exe. Anyhow tried it on its own as you suggested but still no joy 
Windows sidebar starts up albeit all the gadgets don't work or display properly.
Windows sidebar starts up albeit all the gadgets don't work or display properly.
My Computer
Ed Canuck
Power User
Let's tackle SFC. If you've got corrupted files, we need to know what they are.
What's the error you encounter when you "can't open CBS log"? Can you upload a screenshot?
Ed
What's the error you encounter when you "can't open CBS log"? Can you upload a screenshot?
Ed
My Computer
System One
-
- Manufacturer/Model
- Home Grown Desktop
- CPU
- Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
- Motherboard
- ASUS P5B-E
- Memory
- 3006 MB
- Graphics Card(s)
- NVIDIA GeForce 8400 GS 512MB
- Sound Card
- Motherboard - SoundMax
- Monitor(s) Displays
- ViewSonic VX2235wm / Dell 17" Generic PnP Anolog
- Screen Resolution
- 1680 x 1050 x 4294967296 colors / 1024 x 768
- Hard Drives
- 3 x ST3250620AS 250GB SATA IDE
1 x WDC WD1200JD-00GBB0 120 GB SATA IDE
- PSU
- Enerrmax 535W All-in-one SLI 20/24+6+
- Case
- Antec Sonata
- Cooling
- Antec 12cm SmartCool
- Keyboard
- Logitech LX710
- Mouse
- Logitech MX100 Laser
- Internet Speed
- Bell Canada DSL 12MBps (supposedly)
- Other Info
- 2 x HP Pavilion 9700v Laptops
Not sure if screenshot will help much but attached anyhow.
Issue is when I follow the command string as outlined in the SFC tool support page - nothing happens... If I try and 'manually' open/click on the cbs.log file I get a pop-up message saying "Access is denied". This even when I am logged on as administrator. The only way I have been able to view the file is by copying it to a different location and opening it with Notepad. In it by searching for the text string "[SR] Cannot repair member file" I see several events all pointing to a tcpmon.ini file. This really confuses me i.e. this I believe is a print/monitor ini file and nothing to do with Windows Sidebar...?? The sfc /scannow report says "Windows Resource Protection found corrupt files but was unable to fix some of them".
In the meantime I went back to McAfee (I still have support until this weekend). Result was they passed the buck saying this was a Microsoft problem not theirs! This despite my insistence the problem only occurs when I unistall 'their' product ...and if I reinstall it the problem goes away! They promised to escalate but surprise surprise they failed to call back...
Issue is when I follow the command string as outlined in the SFC tool support page - nothing happens... If I try and 'manually' open/click on the cbs.log file I get a pop-up message saying "Access is denied". This even when I am logged on as administrator. The only way I have been able to view the file is by copying it to a different location and opening it with Notepad. In it by searching for the text string "[SR] Cannot repair member file" I see several events all pointing to a tcpmon.ini file. This really confuses me i.e. this I believe is a print/monitor ini file and nothing to do with Windows Sidebar...?? The sfc /scannow report says "Windows Resource Protection found corrupt files but was unable to fix some of them".
In the meantime I went back to McAfee (I still have support until this weekend). Result was they passed the buck saying this was a Microsoft problem not theirs! This despite my insistence the problem only occurs when I unistall 'their' product ...and if I reinstall it the problem goes away! They promised to escalate but surprise surprise they failed to call back...
My Computer
Ed Canuck
Power User
Hi Sav10,
1. You forgot to attach the screenshot, shouldn't need it now though.
2. When you say "nothing happens" when you follow the command string, did you carry on with:
Type the following command, and then press ENTER:
edit sfcdetails.txt?
The previous command just creates a file in the directory that the Command Prompt starts in (usually C:\Users\Userid, but check it out by opening the command prompt and seeing what directory it's showing); you should find the sfcdetails.txt there.
3. Alternatively, you can do the same thing now by typing in the command prompt:
findstr /C:"[SR] Cannot repair member file" Your_Directory\cbs.log >Your_Directory\sfcdetails.txt
where Your_Directory is whatever directory you copied it to. It'll create the sfcdetails.txt file in the same directory.
In either case, please upload it.
Ed
1. You forgot to attach the screenshot, shouldn't need it now though.
2. When you say "nothing happens" when you follow the command string, did you carry on with:
Type the following command, and then press ENTER:
edit sfcdetails.txt?
The previous command just creates a file in the directory that the Command Prompt starts in (usually C:\Users\Userid, but check it out by opening the command prompt and seeing what directory it's showing); you should find the sfcdetails.txt there.
3. Alternatively, you can do the same thing now by typing in the command prompt:
findstr /C:"[SR] Cannot repair member file" Your_Directory\cbs.log >Your_Directory\sfcdetails.txt
where Your_Directory is whatever directory you copied it to. It'll create the sfcdetails.txt file in the same directory.
In either case, please upload it.
Ed
My Computer
System One
-
- Manufacturer/Model
- Home Grown Desktop
- CPU
- Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
- Motherboard
- ASUS P5B-E
- Memory
- 3006 MB
- Graphics Card(s)
- NVIDIA GeForce 8400 GS 512MB
- Sound Card
- Motherboard - SoundMax
- Monitor(s) Displays
- ViewSonic VX2235wm / Dell 17" Generic PnP Anolog
- Screen Resolution
- 1680 x 1050 x 4294967296 colors / 1024 x 768
- Hard Drives
- 3 x ST3250620AS 250GB SATA IDE
1 x WDC WD1200JD-00GBB0 120 GB SATA IDE
- PSU
- Enerrmax 535W All-in-one SLI 20/24+6+
- Case
- Antec Sonata
- Cooling
- Antec 12cm SmartCool
- Keyboard
- Logitech LX710
- Mouse
- Logitech MX100 Laser
- Internet Speed
- Bell Canada DSL 12MBps (supposedly)
- Other Info
- 2 x HP Pavilion 9700v Laptops
Ed Canuck
Power User
Yep, tcpmon.ini. It's not just for printing; used for communications generally.
Try replacing it with the attached; follow the instructions in Step3 of How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7.
Ed
Try replacing it with the attached; follow the instructions in Step3 of How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7.
Ed
My Computer
System One
-
- Manufacturer/Model
- Home Grown Desktop
- CPU
- Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
- Motherboard
- ASUS P5B-E
- Memory
- 3006 MB
- Graphics Card(s)
- NVIDIA GeForce 8400 GS 512MB
- Sound Card
- Motherboard - SoundMax
- Monitor(s) Displays
- ViewSonic VX2235wm / Dell 17" Generic PnP Anolog
- Screen Resolution
- 1680 x 1050 x 4294967296 colors / 1024 x 768
- Hard Drives
- 3 x ST3250620AS 250GB SATA IDE
1 x WDC WD1200JD-00GBB0 120 GB SATA IDE
- PSU
- Enerrmax 535W All-in-one SLI 20/24+6+
- Case
- Antec Sonata
- Cooling
- Antec 12cm SmartCool
- Keyboard
- Logitech LX710
- Mouse
- Logitech MX100 Laser
- Internet Speed
- Bell Canada DSL 12MBps (supposedly)
- Other Info
- 2 x HP Pavilion 9700v Laptops
Windows Resource Protection did not find any integrity violations. !!!
This is the result of latest SFC scan. Thanks so much Ed. You're a star!
The post-mortem on all this is in actual fact whether replacing the corrupted tcpmon.ini file would have resolved the windows sidebar issue is not conclusive i.e. McAfee eventually came back to me yesterday (after much insistence) and they cured the windows sidebar problem by updating Java and running the following commands:
regsvr32 scrrun.dll
regsvr32 jscript.dll
regsvr32 msxml3.dll
followed by:
regsvr32 atl.dll
regsvr32 sbdrop.dll
regsvr32 wlsrvc.dll
This however DID NOT resolve the previously reported corrupt files found by the SFC scan. Following resolution of the windows sidebar problem, I ran the scan again and the same problem was reported. This would indicate the sidebar problem may not have been picked up by the SFC scan...?
In any case all problems outlined have now been resolved. Thanks again Ed (and McAfee).
This is the result of latest SFC scan. Thanks so much Ed. You're a star!
The post-mortem on all this is in actual fact whether replacing the corrupted tcpmon.ini file would have resolved the windows sidebar issue is not conclusive i.e. McAfee eventually came back to me yesterday (after much insistence) and they cured the windows sidebar problem by updating Java and running the following commands:
regsvr32 scrrun.dll
regsvr32 jscript.dll
regsvr32 msxml3.dll
followed by:
regsvr32 atl.dll
regsvr32 sbdrop.dll
regsvr32 wlsrvc.dll
This however DID NOT resolve the previously reported corrupt files found by the SFC scan. Following resolution of the windows sidebar problem, I ran the scan again and the same problem was reported. This would indicate the sidebar problem may not have been picked up by the SFC scan...?
In any case all problems outlined have now been resolved. Thanks again Ed (and McAfee).
My Computer
Ed Canuck
Power User
Glad to hear it.
Did you replace the tcpmon.ini in this directory?
C:\Windows\winsxs\x86_microsoft-windows-p..rtmonitor-tcpmonini_31bf3856ad364e35_6.0.6001.18000_none_d278d2aaa749970e
Ed
Did you replace the tcpmon.ini in this directory?
C:\Windows\winsxs\x86_microsoft-windows-p..rtmonitor-tcpmonini_31bf3856ad364e35_6.0.6001.18000_none_d278d2aaa749970e
Ed
My Computer
System One
-
- Manufacturer/Model
- Home Grown Desktop
- CPU
- Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
- Motherboard
- ASUS P5B-E
- Memory
- 3006 MB
- Graphics Card(s)
- NVIDIA GeForce 8400 GS 512MB
- Sound Card
- Motherboard - SoundMax
- Monitor(s) Displays
- ViewSonic VX2235wm / Dell 17" Generic PnP Anolog
- Screen Resolution
- 1680 x 1050 x 4294967296 colors / 1024 x 768
- Hard Drives
- 3 x ST3250620AS 250GB SATA IDE
1 x WDC WD1200JD-00GBB0 120 GB SATA IDE
- PSU
- Enerrmax 535W All-in-one SLI 20/24+6+
- Case
- Antec Sonata
- Cooling
- Antec 12cm SmartCool
- Keyboard
- Logitech LX710
- Mouse
- Logitech MX100 Laser
- Internet Speed
- Bell Canada DSL 12MBps (supposedly)
- Other Info
- 2 x HP Pavilion 9700v Laptops
No. I did a search and replaced it in C:\Windows\System32. I did a sfc scan afterwards and it came up good so I did not bother with any other.