trend micro anti spam toolbar problem

alex01

Member
i'm having a problem where every approx third time i use outlook 2007 i get
the following error after i quit it:

==================================
microsoft visual c++ runtime library error
Runtime Error!
Program C:\prog...
This application has requested the runtime to terminate it in an unusual way.
please contact the the applications support team for more information.
==================================

event viewer shows that this is the anti spam toolbar as faulting application.
i also get a uac requesting permision for same toolbar every time i quit.

i have contacted trend micro support who have told me that this is a
microsoft problem and i should contact them - i'm not convinced about this
hence this post.

when i disable uac neither problem occurs. i have vista hp 32 bit and
have also another pc with windows 7 ultimate with exact same problem.

any advice to fix this problem would be much appreciated.
 

My Computer

Hello alex01, welcome to Vista Forums!



Have a look at the tutorial at the link below to see if disabling the toolbar at startup will solve the issue, only use "Option One" so you can enable it again if you choose to do so; be sure to post back to keep us informed.

Troubleshooting with MSCONFIG - Windows 7 Forums
 

My Computer

System One

  • Manufacturer/Model
    * BFK Customs *
    CPU
    Intel C2Q 9550 Yorkfield
    Motherboard
    ASUS P5Q Pro
    Memory
    8GB Dominator 8500C5D
    Graphics Card(s)
    XFX ATI 1GB 4870 XXX
    Sound Card
    Realtek HD 7-1
    Monitor(s) Displays
    1x 47" LCD HDMI & 2x 26" LCD HDMI
    Screen Resolution
    1920x1080P & 1920x1200
    Hard Drives
    2x 500GB 7200RPM 32MB Cache WD Caviar Black
    PSU
    Corsair 620HX
    Case
    CM Cosmos RC-1000
    Cooling
    Tuniq Tower 120, 2x 140mm and 3x 120mm case fans
    Keyboard
    HP Enhansed Multimedia
    Mouse
    Razer Diamondback 3G
    Internet Speed
    18.6Mb/s
    Other Info
    My First Build ;)
hi Bare Foot Kid,

thanks for quick reply but i can easily disable it from within the trend micro program control panel, i actualy want to use the anti spam facility because i need it.
 

My Computer

hi Bare Foot Kid,

thanks for quick reply but i can easily disable it from within the trend micro program control panel, i actualy want to use the anti spam facility because i need it.



It was just to find out if it's causing your issues, that's ok though.
 

My Computer

System One

  • Manufacturer/Model
    * BFK Customs *
    CPU
    Intel C2Q 9550 Yorkfield
    Motherboard
    ASUS P5Q Pro
    Memory
    8GB Dominator 8500C5D
    Graphics Card(s)
    XFX ATI 1GB 4870 XXX
    Sound Card
    Realtek HD 7-1
    Monitor(s) Displays
    1x 47" LCD HDMI & 2x 26" LCD HDMI
    Screen Resolution
    1920x1080P & 1920x1200
    Hard Drives
    2x 500GB 7200RPM 32MB Cache WD Caviar Black
    PSU
    Corsair 620HX
    Case
    CM Cosmos RC-1000
    Cooling
    Tuniq Tower 120, 2x 140mm and 3x 120mm case fans
    Keyboard
    HP Enhansed Multimedia
    Mouse
    Razer Diamondback 3G
    Internet Speed
    18.6Mb/s
    Other Info
    My First Build ;)

My Computer

System One

  • Manufacturer/Model
    * BFK Customs *
    CPU
    Intel C2Q 9550 Yorkfield
    Motherboard
    ASUS P5Q Pro
    Memory
    8GB Dominator 8500C5D
    Graphics Card(s)
    XFX ATI 1GB 4870 XXX
    Sound Card
    Realtek HD 7-1
    Monitor(s) Displays
    1x 47" LCD HDMI & 2x 26" LCD HDMI
    Screen Resolution
    1920x1080P & 1920x1200
    Hard Drives
    2x 500GB 7200RPM 32MB Cache WD Caviar Black
    PSU
    Corsair 620HX
    Case
    CM Cosmos RC-1000
    Cooling
    Tuniq Tower 120, 2x 140mm and 3x 120mm case fans
    Keyboard
    HP Enhansed Multimedia
    Mouse
    Razer Diamondback 3G
    Internet Speed
    18.6Mb/s
    Other Info
    My First Build ;)
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