Help - Wiped Hard Drive and Returned to Factory Settings

K

Kelli

New Member
I had a hard drive crash 2 weeks after the warranty on my HP Elite Pavilion Desktop ran out in September last year. I replaced the hard drive with a WD 1 TB (was a Seagate I think 500GB). Now, 9 months later the new hard drive is acting up. I do not have extensive technical computer experience, but I did run the diagnostics on it (the one that came with HP - PC Doctor or similar) and got "Passed" on the hard drive on one occasion and "Failed" on another. I decided to just use the CDs to do a complete restore to factory settings. I am running Windows Home Premiums Vista 64 bit, I believe.

Anyway, I have gotten through the process twice now but the computer seems to get hung up after it says the reset is complete using the discs I ordered from HP. When it reboots, it goes through the normal blue screen, then Windows green bar thingy, and then it gets to and stays on a white screen with two folder icons with a little sheet of paper "flying over" from one to the next. It seems to stay here forever. The first time, I turned off the PC after several hours and when I turned it back on, it said BOOTMGR was missing. I have just done it the second time and am wondering how long I should let it stay on while on this white screen with the two folders before I give up again.

Hope this makes sense and that I am providing enough information to receive some assistance!

Thanks,
Kelli
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion Elite m9300t PC with TV/PVR
    CPU
    - Intel(R) Core(TM) 2 Quad processor Q6700 (2.66GHz)
    Memory
    4GB DDR2-800MHz dual channel SDRAM (4x1024)
    Graphics Card(s)
    256MB NVIDIA GeForce 9300, DVI-I, VGA adapter,HDMI
    Sound Card
    Integrated 7.1 channel sound w/ front audio ports
    Hard Drives
    WD Caviar Green 1 TB (upgraded from OEM of 500GB 7200 rpm SATA 3Gb/s hard drive that crashed 2 weeks after 1 yr warranty expired)
Hi Kelli, if you could fill out you System Specs so we can get a better look at your system. Have you run CHKDSK from an elevated command prompt on the drives? Are you trying to recover from the recovery disc you made when you 1st purchased the PC are these the same disc you used to installed vista on the new drive? Are you able to check the recovery discs to see if the discs are ok? Do you have any back ups?

http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html

You can also run the Disk Management.
At the Start Search type diskmgmt.msc or diskpart
 

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Last edited:

My Computer

System One

  • Manufacturer/Model
    HP Pavilion M9040N Elite Desktop PC
    CPU
    2.4 GHz Intel Core 2 Quad Processor Q6600
    Motherboard
    Intel G33 Express Chipset
    Memory
    4 GB RAM DDR2-SDRAM PC5300 @ 667Mhz
    Graphics Card(s)
    Nvidia 8800 GTS 640 MB
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP 22'' Widescreen
    Screen Resolution
    1680X1050
    Hard Drives
    Serial ATA Dual 320 GB hard drives (640 GB total) and HP HD3000S Personal Media Drive 300 GB USB 2.0 External Hard Drive
    Case
    Standard HP Case
    Cooling
    3 Fans and heat sink
    Keyboard
    Microsoft Comfort Curve Keyboard 2000
    Mouse
    Microsoft Compact Optical Mouse 500
    Internet Speed
    DSL 2GB
    Other Info
    Upgraded the power supply to 600Watt, in order to get the Nvidia 8800 graphics card to run. And added 1GB of memory even through 32 bit Vista will not use it all.
I have completed the specs and answered your questions below. Let me know if there is anything else that would be helpful to know.

Have you run CHKDSK from an elevated command prompt on the drives? No - I haven't. I'll give it a try after I reply here following the instructions in the link you provided. Thanks.

Are you trying to recover from the recovery disc you made when you 1st purchased the PC are these the same disc you used to installed vista on the new drive? I am using the recovery discs I ordered from HP when my last hard drive failed. There are 5 discs total - 1-4 and a Supplemental disc.

Are you able to check the recovery discs to see if the discs are ok? Do you have any back ups? I know the discs work b/c a friend used them to reinstall everything to factory specs when he installed the new WD hard drive several months back. They are good more than once, right?
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion Elite m9300t PC with TV/PVR
    CPU
    - Intel(R) Core(TM) 2 Quad processor Q6700 (2.66GHz)
    Memory
    4GB DDR2-800MHz dual channel SDRAM (4x1024)
    Graphics Card(s)
    256MB NVIDIA GeForce 9300, DVI-I, VGA adapter,HDMI
    Sound Card
    Integrated 7.1 channel sound w/ front audio ports
    Hard Drives
    WD Caviar Green 1 TB (upgraded from OEM of 500GB 7200 rpm SATA 3Gb/s hard drive that crashed 2 weeks after 1 yr warranty expired)

My Computer

System One

  • Manufacturer/Model
    HP Pavilion M9040N Elite Desktop PC
    CPU
    2.4 GHz Intel Core 2 Quad Processor Q6600
    Motherboard
    Intel G33 Express Chipset
    Memory
    4 GB RAM DDR2-SDRAM PC5300 @ 667Mhz
    Graphics Card(s)
    Nvidia 8800 GTS 640 MB
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP 22'' Widescreen
    Screen Resolution
    1680X1050
    Hard Drives
    Serial ATA Dual 320 GB hard drives (640 GB total) and HP HD3000S Personal Media Drive 300 GB USB 2.0 External Hard Drive
    Case
    Standard HP Case
    Cooling
    3 Fans and heat sink
    Keyboard
    Microsoft Comfort Curve Keyboard 2000
    Mouse
    Microsoft Compact Optical Mouse 500
    Internet Speed
    DSL 2GB
    Other Info
    Upgraded the power supply to 600Watt, in order to get the Nvidia 8800 graphics card to run. And added 1GB of memory even through 32 bit Vista will not use it all.
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