Restore points gone.. No Windows Update

D

Dagurl92

Member
Hello.

Recently, my lapotop has been very troubling, I cannot work on it anymore.

It seems that there are many problems at once.

First, I noticed that the restore points are gone and it is no longer functioning the automatic Windows Update, or any updates for that matter.

For Windows Update: I recieve this error:
An error occured while checking for new updates for your computer
Error(s) Found: Code 8024001F

Upon starting, I recieve this message:
Error Loading C:\Users\DAAAA-1\AppData\Local\Temp\sshnas21.dll
The specified module could not be found.

And halfway through, I recieve this message:
Hot Process For Windows Service has stopped working and was closed.
A problem caused the application to stop working correctly. Windows will notify you if a solution is available.

I have also recieved some Exception Processing Messages with a bunch of codes eg: 0x000007b Parameters
0x756891B0 ... Error loading.. etc

Does anyone know what the problem is?
Any help would be highly appreciated!

Thank you
 

My Computer

System One

First thing, if possible
Run anti virus scan
Download and scan with malwarebytes.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD HD Radeon 6870
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW (1440x900@60Hz)
    Screen Resolution
    1280x800
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA) + 250GB WD iSCSI attached Drive
    Case
    Novatech Night
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Dell HID-compliant mouse
Follow the good advice given, but give priority to the scans.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Thank you for replying.

I ran the sfc/scannow. The result was: Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log windir\Logs CBS\CBS.log

As for the Malwarebytes Full Systems Scanning; it is still progressing and has not finished. So far no infected objects have been found.

Should I run the sfc/scannow again?
 

My Computer

System One

Run it several times. It may take time to fix all. If it cannot, the next step is a repair install.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
A repair install, is basically, running the DVD, again, so any errors are corrected. Not a problem, but you need the Vista DVD. If not, we will try something else.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Did it come Pre- Installed with your Computer when you Brought it?

If so could you Please tell me the Brand and the Model of your Computer
 

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD HD Radeon 6870
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW (1440x900@60Hz)
    Screen Resolution
    1280x800
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA) + 250GB WD iSCSI attached Drive
    Case
    Novatech Night
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Dell HID-compliant mouse

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Yes I assume it was pre installed because there was no CD. Installation was upon the first boot.

It is a TOSHIBA model no. PSLBØE -Ø6RØ21S4
Satellite L300 - 171 System Unit
 

My Computer

System One

Richc46, I have often thought of doing that but I assumed it was unecessary.
I also haven't stored my important files, documents etc on a backup external hard disc.

Is there anyway to fix this without losing anything?
 

My Computer

System One

This may not be Possible Because there are no Restore Points and could be really hard, Do you have a Spare HDD you can use or multiple FlashDrives

Sorry :( ,
Josh
 

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD HD Radeon 6870
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW (1440x900@60Hz)
    Screen Resolution
    1280x800
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA) + 250GB WD iSCSI attached Drive
    Case
    Novatech Night
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Dell HID-compliant mouse
Can you get to the system recovery options in safe mode?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Shadow - No I don't have them but I plan on purchasing them sooner or later. Just thought I'd leave it as a last resort and try everything there is to be done first.
Its ok, Don't be sorry! :)

Richc - I can get to safe mode by restarting it; which one with networking or prompt? And what/where is repair console...?
 

My Computer

System One

Btw, can anyone please explain how this happened? No restore points.. no updates... laptop messed up..? I know this happens all the time but it was very sudden.

Any idea how it happened as to avoid whatever aggravated it in the future?
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Dagurl92 said:
Btw, can anyone please explain how this happened? No restore points.. no updates... laptop messed up..? I know this happens all the time but it was very sudden.

Any idea how it happened as to avoid whatever aggravated it in the future?
Click to expand...

My guess would be some sort of virus.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
I have used the Repair option upon booting (F8) - and Recovered my computer entirely.
Works perfectly now. Although everything is deleted - I stored the important files in an external hard drive. Computer is running smoothly now.

Richc46, Shadowjk: Thank you for the help! =)
 

My Computer

System One

You must log in or register to reply here.
Back
Top