CD/DVD Drive has disappeared

wazz64

Member
My HP DV9700 Laptops DVD/CD Drive doesn't work anymore, it spins for a few seconds after inserting a disc then does nothing, and it doesn't show in Device Manager or My Computer like it once used to either.
Can anybody help me please?:confused:
 

My Computer

System One

  • Manufacturer/Model
    HP PAVILION DV9700 NOTEBOOK
    Mouse
    LOGITECH V220
Thanks Flavius,
I tried that but made no difference,I found this article in Microsoft Support and followed these steps, It seems to have fixed it. The icon has reappeared back in My Computer and the drive works like it used to.:):D

Windows Vista
Click Start, and then click All Programs.
Click Accessories, and then click Run.
Type regedit, and then click OK. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right pane, click UpperFilters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry.[/B] Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
In the right pane, click LowerFilters.

Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
Exit Registry Editor.
Restart the computer.
 

My Computer

System One

  • Manufacturer/Model
    HP PAVILION DV9700 NOTEBOOK
    Mouse
    LOGITECH V220
Now my laptop won't detect my second 250G hard drive or my dvd/cd drive.After deleting the upper filters the dvd/cd drive worked perfectly again ,but now it can't be detected as well as my second hard drive. I had the hard drive removed and checked and everything is still on it and it works fine.
Neither show up in My Computer or Device Manager any more.
OS Vista home premium. Hard drive WD Internal 250G
Why can't these 2 important drives be detected any more????:mad:

Please help!!!!
 

My Computer

System One

  • Manufacturer/Model
    HP PAVILION DV9700 NOTEBOOK
    Mouse
    LOGITECH V220
Now my laptop won't detect my second 250G hard drive or my dvd/cd drive.After deleting the upper filters the dvd/cd drive worked perfectly again ,but now it can't be detected as well as my second hard drive. I had the hard drive removed and checked and everything is still on it and it works fine.
Neither show up in My Computer or Device Manager any more.
OS Vista home premium. Hard drive WD Internal 250G
Why can't these 2 important drives be detected any more????:mad:

Please help!!!!
Try my suggestion from post 2.It may help in this case too.If it doesn't help or help only for short time you have to contact with manufacturer support.
 

My Computer

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