Some help please

Blue Mac · Sep 12, 2010

I am running Vista Home Premium 32bit on an Advent laptop, I am only a basic user of the laptop, the problem I have is that when I switch the laptop on it will get to the home page then freeze, I switch it off by the power button the reload it in safe mode which loads fine, reading the help there it states to load up the start up folder and go through each item to find which item is causing the problem, just, where is this start up folder, on the programmes list there is a folder that says Start Up but this is empty is there another folder, I have Kaspersky 2010 I.S. loaded plus CCleaner, any help would be much appreciated, thanks.

Lorien · Sep 12, 2010

They're suggesting a clean boot http://support.microsoft.com/kb/929135. If the problem goes away then it's just a matter of tracking down the culprit causing the problem. Follow the procedures in the article. Once found, delete, remove, deactivate, or uninstall it. Once done be sure to reset Vista back to normal status as explained in the procedures. If the problem occurs in clean mode then just restore the system to normal status and reboot - this solution is not going to work.

I hope this helps. If not, we'll take a look at the problem and see if we can find other options to identify and resolve the cause of this problem.

Good luck!

richc46 · Sep 12, 2010

Perhaps a short cut to Lorien's solution. While trying clean boot, if your computer does work properly be sure tht resetting your anti virus is a priority. I have a feeling your Anti Virus may be the cause of the problem. In a large percentage of similar cases that is the outcome.

Blue Mac · Sep 12, 2010

Thank you Lorien, have run through what you recommended, I found no problems in the services but the problem re-occured when I was going through the start up folder, I think it is possibly as richc 46 said and be my anti-virus though at no time was I able to disable this, whenever I disabled it then clicked apply it enabled itself, Thanks richc46, can you please explain what you mean by resetting my anti-virus.

richc46 · Sep 12, 2010

I meant to disable.

A better solution
Make a system restore point
Unistall the antivirus
In its place use Microsoft Security Essentials
and the Windows Firewall
and Malwarebytes.
Most feel this is the best combination for protection anyway.
If the problem continues or you do not like it, go back with the system restore.

jermina · Sep 12, 2010

i need help. i used system restore on my laptop because i coulnt log on for quite a while. but i lost all my previous files. is there anything i can do to get them back?

Shadowjk · Sep 12, 2010

You can Undo the System Restore and the Files will be Restored but the Problem may Still Persist

richc46 · Sep 12, 2010

System restore does not affect your personal files, try this
Recuva - Undelete, Unerase, File and Disk Recovery - Free Download
Files must be system files

They are still there but hidden. The more you use the computer the harder it will be to find them

Blue Mac · Sep 12, 2010

Thanks again richc46, I will try this, just a little thing, how do I make a system restore point? also, is there any particular order i should install MSW and Mal, is this before or after I uninstall my anti-virus, I already have windows defender.

jermina · Sep 12, 2010

would my music and pictures be restored as well? And i dont know how to undo system restore.

richc46 · Sep 12, 2010

I am saying system restore does not delete or put that stuff back.

richc46 · Sep 12, 2010

Ill get the system restore tutorial
First install Essentials, set up the anti virus and firewall
Then get MB
Use the official uninstller for your anti virus.
http://www.vistax64.com/tutorials/76905-system-restore-how.html

Please any new posters start your own thread. It is difficult to answer 2 at the same time

Shadowjk · Sep 12, 2010

To create a Restore Point go to Start> Right click computer and click on Properties then in the Left hand Pane select System Protection and then click on the System Restore Tab and name the System Restore and Create it

It may not respond for a While this is Normal

And Depending on what you restore with Recuva depends on what files are restored and you Undo System Restore the Same way you did a System Restore

Hope This Helps,
Josh

jermina · Sep 12, 2010

i feel so lost

richc46 · Sep 12, 2010

Post your own thread you will get excellent help
I want to help you, but it gets confusing trying to answer two at the same time. Post and I will be there to hold your hand and go step by step.

Shadowjk · Sep 12, 2010

This is Because Richard is trying to Sort out two Issues at once and I did not help either

Start your Own Thread and I will have a Look at your Problem

Many Thanks,
Josh

jermina · Sep 12, 2010

am sorry, but i dont know how to post it new. the page was confusing and this is my first try on it. But where should i go to post a new thread. am willing to try.

richc46 · Sep 12, 2010

Click on the general forum and then new thread

Shadowjk · Sep 12, 2010

Click On the Vista Forum Icon At the Top and then click on General Discussion and then click on Post Thread and you will be presented with a Box for you to Post your Problem

Josh

Blue Mac · Sep 15, 2010

Have left this reply for a couple of days to see how things worked out, many thanks to those that helped, special thanks to rich for the advice, everything running normally now.:D

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