My computer had been off for a while and it went in "sleep mode" and would not come out of "sleep mode". I moved the mouse, pressed the escape button, pressed the "sleep button" on my keyboard, pressed the on/off button for the monitor but the only thing that happened was that it came on to the "Adjusting screen" and went back in sleep mode. I finally had to turn my computer off manually, then when it started to come back on it started to boot up but then went back into sleep mode. Finally, and I don't know what I done, I moved the mouse and seen the pointer, then after a little bit it finally came up. My programs were slow in responding at first, but seemed to speed up. For now it seems everything is alright, but I would like to know if anyone can tell me what may be happening. I installed an "APS back up recently" and had to download a recent version (2.2) and also had to download a "patch" for the program. I don't know right now if this had anything to do with it or not. Any help would be greatly appreciated. Thanks a lot.......
Monitor want come out of "sleep mode"
- Thread starter sparkync
- Start date
Lorien
Account Suspended
Hi sparkync,
Welcome to Vista Forums!
I realize this looks like a lot, being such a long post, but chances are much of it won't be needed. Don't assume it means you have a major problem that's too hard to repair - that may not be the case at all. The very first step might solve the problem - or perhaps the one after that. I've just included everything at once so we don't have to message back and forth and you can move ahead at your own pace without having to wait for me. If/when the problem is resolved, you are done and can stop. If you run into anything interesting or you think might be important, post and we may be able to change the order of things or jump to a step appropriate to that new information. Please don't be intimidated by the size of the post. Even if we need to do quite a bit of it, some of the steps are not very long and others can run in the background while you do other things. I'm trying first to avoid doing anything drastic until we've exhausted all other options and also to save you money by avoiding a computer repair shop or buying hardware if it isn't required. Proceed at your own pace as you have time - the only hurry is whatever your need is to get it working properly.
It's hard to tell what might be the cause. It may be those installations (if so, we'll first remove them to see if that resolves the problem - not directly, but by using a different process). It may also be some other software problem or perhaps even a hardware problem - it's very hard to tell with the information we have at this point. But hopefully, one or more of these procedures will identify and/or resolve the problem.
Do you know when this problem began? Try a System Restore to a point in time BEFORE the problem began. Here's the procedure: http://www.vistax64.com/tutorials/76905-system-restore-how.html. Be sure to check the box to show more than 5 days of restore points. If the first attempt fails, then try an earlier point or two. NOTE: You will have to re-install any software and updates you installed between now and the restore point, but you can use Windows Update for the updates. Use the recovery disk if the system prompt doesn’t work. The recovery disk works a bit different from the above procedures but if you follow the prompts from the System Restore menu option with the above information you should be able to restore with no problems.
If the System Restore doesn't work, do a Startup Repair by booting to the genuine Windows Vista Installation Disk (or one you can borrow from ANYONE) or from a Recovery Disk with recovery options included on it. Here's the procedure: http://www.vistax64.com/tutorials/91467-startup-repair.html. To boot to the CD you may need to change the BIOS to make the CD-drive first in the boot sequence. To do that, wait for the screen that tells you the F key to push to access the boot menu or boot setup. Push it quickly. Make the changes, save your work, and exit. Put the CD in the drive and reboot. When prompted, push any key to boot from the CD.
If you don't have either disk, you can make a bootable Recovery Disk using http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/ along with burning software like: http://www.snapfiles.com/get/active-isoburner.html and, of course, a blank CD (perhaps made on a different computer or perhaps in safe mode with networking if that is working).
If that doesn't work, try to boot into safe mode (repeatedly click the F8 key while booting and go to safe mode with networking – or do so from the command prompt on the disk). Then let's check some of your system files:
Go to Start / All Programs / Accessories / Command prompt and right click on command prompt and click run as Administrator (you can skip this step if using the disk).
If using the disk, cd to C:\Windows\System32. Type sfc /scannow and enter and let it run. It will scan and try to fix some of your system files. Hopefully it will complete with no corruption it could not repair (if there is such corruption post back here or try to analyze it to find the problem file(s) using http://support.microsoft.com/kb/928228. Try to attach the report (you may need to copy it to your desktop before it will permit you to attach it) here so we can see if they can be repaired with good copies from the installation disk (unless there are too many).
While in Command Prompt, type chkdsk /f /r and enter and let it run. It will want to schedule itself to run at the next restart. Answer yes and then reboot to run the program. It will scan and try to fix any corruption or bad sectors on your hard drive and mostly remove that as a potential cause.
If that doesn't work, then please post any error messages from the Event Viewer concerning startup (Start / Control Panel / Administrative Tools / Event Viewer). Here's how to use Event Viewer: http://www.petri.co.il/vista-event-viewer.htm. Look in the System section.
You may be infected with malware. Try to run anti-malware programs (in safe mode with networking if necessary). To fix this problem (if it is a problem) download, install, and run the following two programs: http://www.malwarebytes.org/mbam.php and http://www.safer-networking.org/en/index.html. You may also want to try the new, free Microsoft Security Essentials http://www.softpedia.com/progDownload/Microsoft-Security-Essentials-Download-131683.html (with the caveat that only ONE AV program can be installed and running on your system at any one time). Use removal tools when appropriate http://www.raymond.cc/blog/archives/2009/05/05/comprehensive-list-of-uninstallers-or-removal-tools-for-antivirus-software/. You may also want to try the free Avira at: http://www.free-av.com/ and Avast at: http://www.avast.com/index. Reboot after completing all the scans. You may also want to try the free OneCare at http://onecare.live.com/site/en-us/center/whatsnew.htm and let it run all the options (except the registry cleaner) because that’s good maintenance (it will take some time to complete but can be done in the background).
If that doesn't work, try a clean boot http://support.microsoft.com/kb/929135. If the problem goes away then it's just a matter of tracking down the culprit causing the problem. Follow the procedures in the article. Once found, delete, remove, deactivate, or uninstall it. Once done be sure to reset Vista back to normal status as explained in the procedures. If the problem occurs in clean mode then just restore the system to normal status and reboot - this solution is not going to work.
Boot into Safe mode with networking and see if the problem occurs there. Either result helps us narrow down the search for the cause.
You may be having troubles with your device drivers, firmware, and/or software. Go to Device Manager by going to start / search box and type device manager and enter and then double-click on the program icon that appears. Check each device for a red x, yellow ! or white ?. These identify devices with problems (probably drivers, but also conflicts or something else). Click on each for further details and troubleshooting tips. If you need to get drivers (and you should get any you have time to do - they may help in ways beyond just resolving this problem), do so from the computer vendor or device manufacturer (NOT from Microsoft Updates). In fact, you should turn off automatic driver updates from Windows Update as follows: http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/. Proceed as follows to get the drivers: http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm. Once you have the drivers, you can install them through Device Manager as follows: http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html. You may also want to try the Driver Verifier Manager to see if you can identify the driver or device responsible (assuming that is the cause): http://support.microsoft.com/kb/244617.
Let's test your hard drive and RAM for hardware problems:
To test your hard drive, check the manufacturer and then get the diagnostic utility from: http://www.techsupportforum.com/hardware-support/hard-drive-support/302602-hard-drive-diagnostic-utilities.html (and/or get one from your hard drive or computer manufacturer if they have one available – it wouldn’t hurt to try both). If it fails the test, replace it. If it passes the test, then there's probably nothing wrong with it.
You can also test your RAM at http://www.memtest.org/. If it fails, test each chip individually to find those that are bad and replace them. If it passes, RAM is probably OK.
If that doesn't work, we'll need to do a system repair/upgrade using the genuine Windows Vista Installation Disk (one you own or one you can borrow from ANYONE). To do this you have to also be able to boot normally. Here's the procedure: http://www.vistax64.com/tutorials/88236-repair-install-vista.html. Although this will not affect your data, settings, or programs, you should still backup your data before starting just to be on the safe side. You may have a lot of updates to re-install (including any service packs you had to remove). If the version on the system came with SP1 or SP2 pre-installed and the disk is an earlier version, then you'll need to make a slipstream disk as follows: http://www.vistax64.com/tutorials/151606-vista-sp1-slipstream-installation-dvd.html. Please reply before doing the next step as it is a radical option and I’d like to make sure we’ve ruled out all other options before taking that step.
If that doesn't work (or you don’t have the disk), then I'm afraid the only option is a clean install. You can use Knoppix http://www.knopper.net/knoppix/index-en.html with a good ISO copier like: http://isorecorder.alexfeinman.com/isorecorder.htm along with a blank CD. This should give you enough access to the system (if you can't get in any other way) to backup your important data. If that doesn’t work, try slaving the drive to another computer and recovering the data using that other computer to access the disk. Once done, you can do a clean install either using the genuine Windows Vista Installation Disk or the Recovery Disk or the Recovery Partition (whatever process is dictated by your computer manufacturer – you may need to contact them for the procedure and perhaps to get recovery disks). To do a clean install proceed as follows: http://www.winsupersite.com/showcase/winvista_install_03.asp (adapted as necessary by the procedures of your computer manufacturer). Then you will need to re-install all your programs, reset all your preferences, reconfigure your network and email settings, restore your backed up data, run Windows Update with possibly nearly 150 updates pending,...
Hopefully one of these procedures will resolve or at least identify the cause of your problem.
Good luck!
Welcome to Vista Forums!
I realize this looks like a lot, being such a long post, but chances are much of it won't be needed. Don't assume it means you have a major problem that's too hard to repair - that may not be the case at all. The very first step might solve the problem - or perhaps the one after that. I've just included everything at once so we don't have to message back and forth and you can move ahead at your own pace without having to wait for me. If/when the problem is resolved, you are done and can stop. If you run into anything interesting or you think might be important, post and we may be able to change the order of things or jump to a step appropriate to that new information. Please don't be intimidated by the size of the post. Even if we need to do quite a bit of it, some of the steps are not very long and others can run in the background while you do other things. I'm trying first to avoid doing anything drastic until we've exhausted all other options and also to save you money by avoiding a computer repair shop or buying hardware if it isn't required. Proceed at your own pace as you have time - the only hurry is whatever your need is to get it working properly.
It's hard to tell what might be the cause. It may be those installations (if so, we'll first remove them to see if that resolves the problem - not directly, but by using a different process). It may also be some other software problem or perhaps even a hardware problem - it's very hard to tell with the information we have at this point. But hopefully, one or more of these procedures will identify and/or resolve the problem.
Do you know when this problem began? Try a System Restore to a point in time BEFORE the problem began. Here's the procedure: http://www.vistax64.com/tutorials/76905-system-restore-how.html. Be sure to check the box to show more than 5 days of restore points. If the first attempt fails, then try an earlier point or two. NOTE: You will have to re-install any software and updates you installed between now and the restore point, but you can use Windows Update for the updates. Use the recovery disk if the system prompt doesn’t work. The recovery disk works a bit different from the above procedures but if you follow the prompts from the System Restore menu option with the above information you should be able to restore with no problems.
If the System Restore doesn't work, do a Startup Repair by booting to the genuine Windows Vista Installation Disk (or one you can borrow from ANYONE) or from a Recovery Disk with recovery options included on it. Here's the procedure: http://www.vistax64.com/tutorials/91467-startup-repair.html. To boot to the CD you may need to change the BIOS to make the CD-drive first in the boot sequence. To do that, wait for the screen that tells you the F key to push to access the boot menu or boot setup. Push it quickly. Make the changes, save your work, and exit. Put the CD in the drive and reboot. When prompted, push any key to boot from the CD.
If you don't have either disk, you can make a bootable Recovery Disk using http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/ along with burning software like: http://www.snapfiles.com/get/active-isoburner.html and, of course, a blank CD (perhaps made on a different computer or perhaps in safe mode with networking if that is working).
If that doesn't work, try to boot into safe mode (repeatedly click the F8 key while booting and go to safe mode with networking – or do so from the command prompt on the disk). Then let's check some of your system files:
Go to Start / All Programs / Accessories / Command prompt and right click on command prompt and click run as Administrator (you can skip this step if using the disk).
If using the disk, cd to C:\Windows\System32. Type sfc /scannow and enter and let it run. It will scan and try to fix some of your system files. Hopefully it will complete with no corruption it could not repair (if there is such corruption post back here or try to analyze it to find the problem file(s) using http://support.microsoft.com/kb/928228. Try to attach the report (you may need to copy it to your desktop before it will permit you to attach it) here so we can see if they can be repaired with good copies from the installation disk (unless there are too many).
While in Command Prompt, type chkdsk /f /r and enter and let it run. It will want to schedule itself to run at the next restart. Answer yes and then reboot to run the program. It will scan and try to fix any corruption or bad sectors on your hard drive and mostly remove that as a potential cause.
If that doesn't work, then please post any error messages from the Event Viewer concerning startup (Start / Control Panel / Administrative Tools / Event Viewer). Here's how to use Event Viewer: http://www.petri.co.il/vista-event-viewer.htm. Look in the System section.
You may be infected with malware. Try to run anti-malware programs (in safe mode with networking if necessary). To fix this problem (if it is a problem) download, install, and run the following two programs: http://www.malwarebytes.org/mbam.php and http://www.safer-networking.org/en/index.html. You may also want to try the new, free Microsoft Security Essentials http://www.softpedia.com/progDownload/Microsoft-Security-Essentials-Download-131683.html (with the caveat that only ONE AV program can be installed and running on your system at any one time). Use removal tools when appropriate http://www.raymond.cc/blog/archives/2009/05/05/comprehensive-list-of-uninstallers-or-removal-tools-for-antivirus-software/. You may also want to try the free Avira at: http://www.free-av.com/ and Avast at: http://www.avast.com/index. Reboot after completing all the scans. You may also want to try the free OneCare at http://onecare.live.com/site/en-us/center/whatsnew.htm and let it run all the options (except the registry cleaner) because that’s good maintenance (it will take some time to complete but can be done in the background).
If that doesn't work, try a clean boot http://support.microsoft.com/kb/929135. If the problem goes away then it's just a matter of tracking down the culprit causing the problem. Follow the procedures in the article. Once found, delete, remove, deactivate, or uninstall it. Once done be sure to reset Vista back to normal status as explained in the procedures. If the problem occurs in clean mode then just restore the system to normal status and reboot - this solution is not going to work.
Boot into Safe mode with networking and see if the problem occurs there. Either result helps us narrow down the search for the cause.
You may be having troubles with your device drivers, firmware, and/or software. Go to Device Manager by going to start / search box and type device manager and enter and then double-click on the program icon that appears. Check each device for a red x, yellow ! or white ?. These identify devices with problems (probably drivers, but also conflicts or something else). Click on each for further details and troubleshooting tips. If you need to get drivers (and you should get any you have time to do - they may help in ways beyond just resolving this problem), do so from the computer vendor or device manufacturer (NOT from Microsoft Updates). In fact, you should turn off automatic driver updates from Windows Update as follows: http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/. Proceed as follows to get the drivers: http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm. Once you have the drivers, you can install them through Device Manager as follows: http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html. You may also want to try the Driver Verifier Manager to see if you can identify the driver or device responsible (assuming that is the cause): http://support.microsoft.com/kb/244617.
Let's test your hard drive and RAM for hardware problems:
To test your hard drive, check the manufacturer and then get the diagnostic utility from: http://www.techsupportforum.com/hardware-support/hard-drive-support/302602-hard-drive-diagnostic-utilities.html (and/or get one from your hard drive or computer manufacturer if they have one available – it wouldn’t hurt to try both). If it fails the test, replace it. If it passes the test, then there's probably nothing wrong with it.
You can also test your RAM at http://www.memtest.org/. If it fails, test each chip individually to find those that are bad and replace them. If it passes, RAM is probably OK.
If that doesn't work, we'll need to do a system repair/upgrade using the genuine Windows Vista Installation Disk (one you own or one you can borrow from ANYONE). To do this you have to also be able to boot normally. Here's the procedure: http://www.vistax64.com/tutorials/88236-repair-install-vista.html. Although this will not affect your data, settings, or programs, you should still backup your data before starting just to be on the safe side. You may have a lot of updates to re-install (including any service packs you had to remove). If the version on the system came with SP1 or SP2 pre-installed and the disk is an earlier version, then you'll need to make a slipstream disk as follows: http://www.vistax64.com/tutorials/151606-vista-sp1-slipstream-installation-dvd.html. Please reply before doing the next step as it is a radical option and I’d like to make sure we’ve ruled out all other options before taking that step.
If that doesn't work (or you don’t have the disk), then I'm afraid the only option is a clean install. You can use Knoppix http://www.knopper.net/knoppix/index-en.html with a good ISO copier like: http://isorecorder.alexfeinman.com/isorecorder.htm along with a blank CD. This should give you enough access to the system (if you can't get in any other way) to backup your important data. If that doesn’t work, try slaving the drive to another computer and recovering the data using that other computer to access the disk. Once done, you can do a clean install either using the genuine Windows Vista Installation Disk or the Recovery Disk or the Recovery Partition (whatever process is dictated by your computer manufacturer – you may need to contact them for the procedure and perhaps to get recovery disks). To do a clean install proceed as follows: http://www.winsupersite.com/showcase/winvista_install_03.asp (adapted as necessary by the procedures of your computer manufacturer). Then you will need to re-install all your programs, reset all your preferences, reconfigure your network and email settings, restore your backed up data, run Windows Update with possibly nearly 150 updates pending,...
Hopefully one of these procedures will resolve or at least identify the cause of your problem.
Good luck!
Last edited:
My Computer
System One
-
- Manufacturer/Model
- Dell Inc. MP061 Inspiron E1705
- CPU
- 2.00 gigahertz Intel Core 2 Duo 64 kilobyte primary memory
- Motherboard
- Board: Dell Inc. 0YD479 Bus Clock: 166 megahertz
- Memory
- 2046 Megabytes Usable Installed Memory
- Graphics Card(s)
- ATI Mobility Radeon X1400 (Microsoft Corporation - WDDM) [Di
- Sound Card
- SigmaTel High Definition Audio CODEC
- Monitor(s) Displays
- Generic PnP Monitor (17.2"vis)
- Screen Resolution
- 1920 x 1200 pixels
- Hard Drives
- Hitachi HTS541616J9SA00 [Hard drive] (160.04 GB) -- drive 0, s/n SB2411SJGLLRMB, rev SB4OC74P, SMART Status: Healthy
- Case
- Chassis Serial Number: 5YK95C1
- Keyboard
- Standard PS/2 Keyboard
- Mouse
- Logitech HID-compliant Cordless Mouse
- Internet Speed
- 1958 Kbps download ; 754.8 Kbps upload
- Other Info
- Optiarc DVD+-RW AD-5540A ATA Device [CD-ROM drive]
Dell AIO Printer A940
Conexant HDA D110 MDC V.92 Modem
6TO4 Adapter
Broadcom 440x 10/100 Integrated Controller
Broadcom 802.11n Network Adapter
Microsoft ISATAP Adapter
Teredo Tunneling Pseudo-Interface
Router Linksys / WRT54G -01