Complete slow down on Windows Vista Home Premium

BluePeter

Member
Hi Forum,
My HP HDX 18 Laptop running Win Vista Home Premium (64 bit) recently had to have a complete replacement of the main (c) Hard Drive, and,consequently, a full return to
factory settings had to be undertaken. Luckily this was covered by Warranty.
Since then the Laptop would rival a snail in response..programmes hanging, major slowing in shut down and start up times. Prior to this event my Laptop was like a formula one car and greatly efficient. When it was returned to me I removed a lot of the dross programmes that initially came with the machine. The only one left is the Norton anti-virus. Previously I had Microsoft Essentials cover with Malewarebytes additional. I shall revert to this when the trial period expires or maybe before this if this is causing problems.
I have made various setting adjustments as recommended for improved performance. A major one was the Regedit..HKEY-LOCAL-MACHINE/SYSTEM\current control setting\control...reducing the "waittokillservicetimeout" from 20,000 to 10,000.
I am seriously considering ditching the complete Vista system for Windows 7 as the way it
is behaving is the way many people describe Vista. But what puzzles me is how efficient it was before this Hard Drive mishap. I have used Disc Cleanup and cC clean up and Auslogics Defragment and checking for HD errors reveal none.
What is the key thing I need to attend to bring this unit back to pristine condition ?
 

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Download and scan with malwarebytes. Full scan and updated
Read the tutorial I posted
Run a full antivirus scan.
Download and run ccleaner. Dont tick anything you are not sure of ask first.
Dont tick any registry boxes

Test with a clean boot
http://support.microsoft.com/kb/331796
 

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System One

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Richard,
Thanks for all but problems still persist. I shall outline as many as allowed:
Application failures: STacSV64.exe and TVCapSvc.exe.................Both "stopped working"
Update (Windows) : Numerous failures here... generally code 80240016
Run DLL error: missing entry: export OEM defaults.
Security: Norton behaved erratically. Replaced it with MICROSOFT ESSENTIAL and MALWAREBYTES.
Malware revealed 4 Trojan Agents which I have quaranteened.
Services: Reluctant to tinker much here. However,altered some to Black Viper recommendations.
Booting: Was fearful of making the PERMANENT change in the GUI box. Did disable some effects
....aero etc.
cCleaner Installed this. Cleaned up Internet Explorer files.
Registry: over 60 items showed up here (missing files... Active XCom files. Made a back up
and cleared these.

However, after all this, the unit seems to be faster even though I was fearful of implementing all the suggestions given in the forums. Still not ideal. I feel Norton too was giving problems and am happy with MSE and Malwarebytes. Richard, is there any ONE programme (ie Tune Up Utilities etc.) that would clear up all these problems safely ? cCleaner does not give you many options. Thanks again and any further advice would be appreciated.
 

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That code can be registry problems. The only solution that I would have is to install again or fix registry (which I could not do at this point)
 
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System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
If that code is registry, unless there is someone that knows how to correct that problem, going back to factory settings would be the only solution.
Usually the registry can be fixed by System Restore, but you do not seem to have any points.
See how it works, now in safe mode. If it works well it is probably a driver rather than registry.
Try an SFC scan, too
Go to search type cmd, then right click when it pops up. Right click run as administrastor.
In CMD type sfc /scannow
Try typing those commands, dont get hopeful.

Just found this
http://support.microsoft.com/kb/957307
 

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System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Hi BluePeter,

As far as updates go, that code appears to have to do with the Windows Update Service (which may well be caused by or at least involve the Registry as Richard suggests). The following article contains the normal fix for it: Error message when you try to install updates from the Windows Update Web site or from the Microsoft Update Web site: "0x80240016". If that doesn't work, as noted in the article, try to reset the Windows Update components using the following article: How do I reset Windows Update components? (and I'd try the Mr. Fixit first if you need to go that far).

How did you identify the 60+ Registry problems and what did you do to clean them? Did you use the Registry part of CCleaner despite Richard specifically suggesting that you do not use this? If so, I would recommend you restore the backup copy you made. There's no telling what changes were done or how they affected the system. Maybe they were useful, maybe they were harmless and of no value, and maybe they created problems which may be extraordinarily hard to identify or resolve. We typically recommend against the use of any registry cleaner, booster, optimizer, fixer, or whatever it may be called even if included in another program that is valuable (as is the case here - but the registry changes should not be checked or done). I don't know if this will help with the many problems you listed, but I feel certain that you will be better off with the registry before the changes than the one after the changes.

Where are you making changes to Services and Boot? Are you in msconfig.exe or using Autoruns? While some changes can be made there, there aren't usually very many, they typically don't have much of an effect (I mean a positive effect - the wrong changes can definitely have a very seriously negative effect). It is generally recommended that unless you know precisely what you are doing and the ramifications (e.g., some services which don't seem necessary are actually dependent services for other services that are necessary), you leave both of these areas alone. What is Black Viper and what changes did it/they recommend - if you have a list they provided, please post the recommendations they gave and that you followed.

There is no one program that will fix all your problems or even address all the underlying issues involving all your listed problems. If there were, they would probably very quickly be as rich as Microsoft. You need different programs for different types of problems and different types of maintenance - and the right one depends entirely on the problem(s) and a situation may require several different ones to deal with different aspects of the problem.

Go to Start / Control Panel / Administrative Tools / Event Viewer and check the system and application sections for errors relating to STacSV64.exe and TVCapSvc.exe. When you find them, double click on the error and then click on the details tab and copy the information there and paste it to your next reply here. Here's how to use Event Viewer: http://www.petri.co.il/vista-event-viewer.htm. This may help identify what is going on with those two programs.

Also, in terms of those two programs (and perhaps some of the other issues as well),
try a clean boot http://support.microsoft.com/kb/929135. If the problem goes away then it's just a matter of tracking down the culprit causing the problem. Follow the procedures in the article. Once found, delete, remove, deactivate, or uninstall it. Once done be sure to reset Vista back to normal status as explained in the procedures. If the problem occurs in clean mode then just restore the system to normal status and reboot - this solution is not going to work.

Boot into Safe mode with networking and see if the problems occur there. Either result helps us narrow down the search for the cause.

To be completely honest, you have so many problems, I'm not sure trying to fix them all individually is worth the time or even going to be effective. Doing so may just reveal other issues that haven't yet been noticed. Richard may well be correct that your registry (and/or your system files) are damaged almost if not entirely beyond reasonable repair. We could get lucky and find it is a device driver, but I have a very hard time believing any driver could cause such a variety of different and sometimes seemingly unrelated problems. But you're certainly welcome to try as they are less radical than what I'm about to suggest.

I'm inclined to suggest that you first try a system repair/upgrade and, if that doesn't work, then a clean install. There are just too many different issues and this is probably the best way to deal with all of them at this point.

If you try and the above doesn't work (including the suggestions from Richard), we'll need to do a system repair/upgrade using the genuine Windows Vista Installation Disk (one you own or one you can borrow from ANYONE). To do this you have to also be able to boot normally. Here's the procedure: http://www.vistax64.com/tutorials/88236-repair-install-vista.html. Although this will not affect your data, settings, or programs, you should still backup your data before starting just to be on the safe side. You may have a lot of updates to re-install (including any service packs you had to remove). If the version on the system came with SP1 or SP2 pre-installed and the disk is an earlier version, then you'll need to make a slipstream disk as follows: http://www.vistax64.com/tutorials/151606-vista-sp1-slipstream-installation-dvd.html.

If that doesn't work (or you don’t have the disk), then I'm afraid the only option is a clean install. You can use Knoppix http://www.knopper.net/knoppix/index-en.html with a good ISO copier like: http://isorecorder.alexfeinman.com/isorecorder.htm along with a blank CD. This should give you enough access to the system (if you can't get in any other way and I think you still can at this point) to backup your important data. If that doesn’t work, try slaving the drive to another computer and recovering the data using that other computer to access the disk. Once done, you can do a clean install either using the genuine Windows Vista Installation Disk or the Recovery Disk or the Recovery Partition (whatever process is dictated by your computer manufacturer – you may need to contact them for the procedure and perhaps to get recovery disks). To do a clean install proceed as follows: http://www.winsupersite.com/showcase/winvista_install_03.asp (adapted as necessary by the procedures of your computer manufacturer). Then you will need to re-install all your programs, reset all your preferences, reconfigure your network and email settings, restore your backed up data, run Windows Update with possibly nearly 150 updates pending,...

I hope this helps.

Good luck!
 
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System One

  • Manufacturer/Model
    Dell Inc. MP061 Inspiron E1705
    CPU
    2.00 gigahertz Intel Core 2 Duo 64 kilobyte primary memory
    Motherboard
    Board: Dell Inc. 0YD479 Bus Clock: 166 megahertz
    Memory
    2046 Megabytes Usable Installed Memory
    Graphics Card(s)
    ATI Mobility Radeon X1400 (Microsoft Corporation - WDDM) [Di
    Sound Card
    SigmaTel High Definition Audio CODEC
    Monitor(s) Displays
    Generic PnP Monitor (17.2"vis)
    Screen Resolution
    1920 x 1200 pixels
    Hard Drives
    Hitachi HTS541616J9SA00 [Hard drive] (160.04 GB) -- drive 0, s/n SB2411SJGLLRMB, rev SB4OC74P, SMART Status: Healthy
    Case
    Chassis Serial Number: 5YK95C1
    Keyboard
    Standard PS/2 Keyboard
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    Logitech HID-compliant Cordless Mouse
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    1958 Kbps download ; 754.8 Kbps upload
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    Optiarc DVD+-RW AD-5540A ATA Device [CD-ROM drive]

    Dell AIO Printer A940

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    Router Linksys / WRT54G -01
Hello Lorien,
Wow ! That is a lot to take on board and many of the suggestions may be outside my technical ability. As I say, a Clean Install was done last week when the new Hard Drive was inserted under Warranty. This was done from a set of three DVDs I made when I first got the Laptop (an image) even though there is a Recovery Partition on Disc E. The problems I mention seem to have occurred when I began to "tune" matters particularly the Registry with cCleaner BEFORE I got Richard's advice not to tamper in this area. Norton anti-virus seemed to pose problems too and matters improved when I replaced it with MSE. Black Viper is a programme that advises on settings in the Services area (start, end, automatic etc) and I may have followed advice here that was detrimental. SO WHAT DO WE DO ?
Well, Lorien, I feel the only answer is to restore the unit to Factory Settings again, install my Back Up and just progress without any tinkering with settings.. Reg Cleaners/Optimizers etc.
A little advice: Would I do this re-install from the three DVDs I have created or from the Recovery section (Disc E) ? I do not have the commercial Vista disc as it came pre-installed on the Laptop. I really feel this is within my abilities. There is one other option (just an idea). Would you recommend, when the system is wiped, purchasing and installing Windows 7 (64 bit) in preference ? I should really appreciate your expert advice on the matters I have raised and thanks again for your comprehensive replies.
Peter
 

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Hi BluePeter,

I'm sorry if the suggestions are a bit overwhelming. I'll help you through each if you want, however, they will still be somewhat advanced in any case (and aren't guaranteed in any event). If you're convinced that a restore is the correct approach (and I can't disagree with you), then it probably doesn't matter much whether you use the DVDs or the Recovery partition (though I tend to be partial to using the disks myself).

I use Vista and have no intention of upgrading to Windows 7 (I plan to wait for Windows 8 or whatever it is called). This is very much a matter of opinion - I've given you mine but others will provide other opinions and many suggest upgrading is a good idea; however, it costs money (the OS) and there are other factors to consider which may cost more money (or influence what you pay) or prevent you from doing it.

Can your system and programs handle W7? Check with Free Download PC Upgrade Advisor Windows 7 Hardware Programs Issues using the upgrade advisor and the compatibility center to verify if you need any changes to upgrade and to see if it is even possible (I, for example, cannot upgrade). Also, confirm whether you can upgrade or need to do a full installation Windows 7 Upgrade Details for XP and Vista Users based on what you have and what you want (so you get the correct version if you're concerned about price).

I think that covers your questions. Feel free to post if you have others.

I hope this helps.

Good luck.
 

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System One

  • Manufacturer/Model
    Dell Inc. MP061 Inspiron E1705
    CPU
    2.00 gigahertz Intel Core 2 Duo 64 kilobyte primary memory
    Motherboard
    Board: Dell Inc. 0YD479 Bus Clock: 166 megahertz
    Memory
    2046 Megabytes Usable Installed Memory
    Graphics Card(s)
    ATI Mobility Radeon X1400 (Microsoft Corporation - WDDM) [Di
    Sound Card
    SigmaTel High Definition Audio CODEC
    Monitor(s) Displays
    Generic PnP Monitor (17.2"vis)
    Screen Resolution
    1920 x 1200 pixels
    Hard Drives
    Hitachi HTS541616J9SA00 [Hard drive] (160.04 GB) -- drive 0, s/n SB2411SJGLLRMB, rev SB4OC74P, SMART Status: Healthy
    Case
    Chassis Serial Number: 5YK95C1
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Logitech HID-compliant Cordless Mouse
    Internet Speed
    1958 Kbps download ; 754.8 Kbps upload
    Other Info
    Optiarc DVD+-RW AD-5540A ATA Device [CD-ROM drive]

    Dell AIO Printer A940

    Conexant HDA D110 MDC V.92 Modem

    6TO4 Adapter
    Broadcom 440x 10/100 Integrated Controller
    Broadcom 802.11n Network Adapter
    Microsoft ISATAP Adapter
    Teredo Tunneling Pseudo-Interface

    Router Linksys / WRT54G -01
Hi Lorien,
Thanks. Just before you wrote I restored the Registry to its original values from the Back Up I made and I unticked all the boxes therein. There are about 70 entries there now but I am leaving them.
I shall probably do a re-install from the three DVDs I created last year. However, since the PC seems to be speeded up a little, I shall leave matters for a few days before I do. If errors and "hang ups" start occurring again I shall then implement the reInstall. Many,many thanks for all your assistance.
Peter.
 

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Hi BluePeter,

It was our pleasure - we were happy to be able to help.

I appreciate the feedback (and the rep) - it was most kind and thoughtful.

I hope restoring the registry resolved the problems for good - but frankly, I tend to doubt it (but we can still hope).

Good luck and best wishes!
 

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System One

  • Manufacturer/Model
    Dell Inc. MP061 Inspiron E1705
    CPU
    2.00 gigahertz Intel Core 2 Duo 64 kilobyte primary memory
    Motherboard
    Board: Dell Inc. 0YD479 Bus Clock: 166 megahertz
    Memory
    2046 Megabytes Usable Installed Memory
    Graphics Card(s)
    ATI Mobility Radeon X1400 (Microsoft Corporation - WDDM) [Di
    Sound Card
    SigmaTel High Definition Audio CODEC
    Monitor(s) Displays
    Generic PnP Monitor (17.2"vis)
    Screen Resolution
    1920 x 1200 pixels
    Hard Drives
    Hitachi HTS541616J9SA00 [Hard drive] (160.04 GB) -- drive 0, s/n SB2411SJGLLRMB, rev SB4OC74P, SMART Status: Healthy
    Case
    Chassis Serial Number: 5YK95C1
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Logitech HID-compliant Cordless Mouse
    Internet Speed
    1958 Kbps download ; 754.8 Kbps upload
    Other Info
    Optiarc DVD+-RW AD-5540A ATA Device [CD-ROM drive]

    Dell AIO Printer A940

    Conexant HDA D110 MDC V.92 Modem

    6TO4 Adapter
    Broadcom 440x 10/100 Integrated Controller
    Broadcom 802.11n Network Adapter
    Microsoft ISATAP Adapter
    Teredo Tunneling Pseudo-Interface

    Router Linksys / WRT54G -01
Already stated by Lorien, but worth repeating TY for the rep and we wish you the best of luck with your computer and the great OS.
 

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System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
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