I have two questions:
1. When I want to Restart or Shut Down my Acer Laptop computer, the screen just shows "Shutting Down" but it does not shut down. The only way I can turn off my computer is to hold down the start button for four seconds.
2. I just bought the Kaspersky anti-virus 2011 disc. In order to install it I am required to uninstall other anti-virus programs. To do this I clicked - Start - Control Panel - Program and Features. Then I selected Norton and clicked Uninstall. The Norton screen came up and the little circle was going around for an infinite amount of time but nothing happened. How can I uninstall Norton from my computer? It shouldn't take two hours to "initialize."