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Computer does not shut down properly

  1. #1



    Newbie
    Join Date : Dec 2010
    Posts : 4
    vista home premium 32 bit,
    Local Time: 04:35 AM

    Computer does not shut down properly

    When I try to restart my computer it gets stalled on "Shutting Down." I have to turn it off by holding down the start button for three seconds. It's an Acer laptop with Windows Vista Home Premium operating system. Any suggestions on how to get a clean restart.

      My System SpecsSystem Spec

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  3. #2
    richc46's Avatar

    BSOD Squad




    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 19,723
    Windows 7 SP1 x64
    Local Time: 06:35 AM
    usa us connecticut

     

    Re: Computer does not shut down properly

    Welcome
    Some process is not shutting down. Try a clean boot to find out which one.
    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

      My System SpecsSystem Spec

  4. #3



    Newbie
    Join Date : Dec 2010
    Posts : 4
    vista home premium 32 bit,
    Local Time: 04:35 AM


      Thread Starter

    Getting Win Vista to shut down

    I have two questions:

    1. When I want to Restart or Shut Down my Acer Laptop computer, the screen just shows "Shutting Down" but it does not shut down. The only way I can turn off my computer is to hold down the start button for four seconds.

    2. I just bought the Kaspersky anti-virus 2011 disc. In order to install it I am required to uninstall other anti-virus programs. To do this I clicked - Start - Control Panel - Program and Features. Then I selected Norton and clicked Uninstall. The Norton screen came up and the little circle was going around for an infinite amount of time but nothing happened. How can I uninstall Norton from my computer? It shouldn't take two hours to "initialize."

      My System SpecsSystem Spec

  5. #4
    richc46's Avatar

    BSOD Squad




    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 19,723
    Windows 7 SP1 x64
    Local Time: 06:35 AM
    usa us connecticut

     

    Re: Computer does not shut down properly

    Quote Originally Posted by richc46 View Post
    Welcome
    Some process is not shutting down. Try a clean boot to find out which one.
    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    The clean boot should answer that question. If not let me know

    Most antivirus are insidious software, they need special treatment to uninstall
    Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

      My System SpecsSystem Spec


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