Help with CD Drive

U

Uncoachable

Member
Hey all
Can anyone help me? Today I put a blank CD in hoping to burn some music. The computer wouldnt even acknowledge that there was a CD in there. I ejected the CD and tried another and then another - no Joy. Aparently my "Burner doesnt exist"... I typed "CD Burn" into search and it came up that I had to download the recommended NCH software which I did. But this didnt solve anything.

Later I thought I'd be smarty and see if its only happening with Blanks... but now the draw wont open at all.

I havent removed any Software and Im the only user on this computer. Is anyone else having this problem? Any solutions?

Im using an Acer Laptop running windows Vista if this helps... Im unsure if its a 32 or 64 bit...

Thanks for your help!
 

My Computer

System One

Welcome
I feel because the drive will not even open, this is pure hardware problem and the drive door must be repaired. What you can do, until the reapair is to
Using a sewing needle push it in the little hole in the front of the dvd drive. This is a reset button. Push it until the drive opens.
Then be sure the driver is up to date and working properly, check it out from the device manger
You can try a system restore from before the problem. Then again, if this is a hardware issue these solutions will not have any effect
http://www.acmehowto.com/howto/pc/ha...w/diagnose.php

Another little trick, boot the computer and during boot continually hit the eject button, if it still does not open, it is a hardware issue.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
"Then be sure the driver is up to date and working properly, check it out from the device manger. You can try a system restore from before the problem. Then again, if this is a hardware issue these solutions will not have any effect"

Yay! the drawer is now open and I have the device manager open but am unsure what to do next... aka - how do I check the drive is up to date?
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
My computer is telling me that everything is working properly so I gather its a hardware issue. Thanks for your help anyways! I have added to your reputation. Time for a new computer me thinks as this one is sick as an old dog as the best of times :)
 

My Computer

System One

First TY for the rep, its always appreciatd. Before you decide that its hardware (but it probably is), shut down the computer. Boot as you boot keep hitting the eject button. If it opens its software, if not more likely its hardware.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
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