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Backup location not available

  1. #1


    Join Date : Dec 2008
    Posts : 8
    Vista Home Premium 64bit
    Local Time: 08:37 AM

    Backup location not available

    Hard drive crashed; new one installed (HP Touchsmart IQ506). Have full system backup on external WD My Book but keep getting "backup location not available." I have read a number of threads on this problem but no solutions. Has anyone found the magic key yet?

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  2. #2
    richc46's Avatar



    Join Date : Dec 2008
    Fairfield County, CT
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    Windows 7 SP1 x64
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    Re: Backup location not available

    When you click on the desktop computer icon, do you see the drive, if so

    Try to change the drive letter of the back up. Use something high in the alphabet.

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  3. #3



    Join Date : Aug 2010
    Laytonsville, Maryland, USA
    Posts : 2,212
    Vista Business 32bit SP2 (build 6002)
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    Re: Backup location not available

    Do you even have access to Vista at all to check anything? Is it a clean drive with nothing installed on it and you're trying to restore an image to it? Or did you re-install Vista and are trying to restore a full backup but not a complete image backup?

    Since Vista Home Premium doesn't include a complete image backup, what did you use to create the backup (software name and version)? Please explain the process by which you are trying to restore the backup - step-by-step. At what point does that error message appear? Do you have another computer you can attach the external backup drive to to confirm that it is being recognized by the computer and you can access the drive and rule out a problem with the drive itself?

    Thanks!

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  4. #4


    Join Date : Dec 2008
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      Thread Starter

    Re: Backup location not available

    I can see the hard drive (Drive H in my case) when I click "Computer" and can see everything in it through Windows Explorer--just when I try to restore the backup from this drive using Advance Restore (i.e. backup from another computer...), I get the problem. I can see every backup folder--just won't restore.

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  5. #5
    richc46's Avatar



    Join Date : Dec 2008
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    Re: Backup location not available

    Sometimes this works. Change the drive letter to something high in the alphabet.

    If that does not work, try on another computer, for a test. So we can locate the problem
    Is it recognized?

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  6. #6


    Join Date : Dec 2008
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      Thread Starter

    Re: Backup location not available

    Lorien--I used the software that came with the Western Digital USB external hardware. I don't believe it's an image backup--it backs up using basically same folder/file as computer. Step by step I used: Clicked advance restore (backup from another computer); drop down box shows available locations for a backup and I choose my Drive H (the western digital drive); the computer recognizes the drive--no problem; I am given a choice of which backup (date & time) I want to use (I backed up once a week since 2008 so have MANY backup files) and I select the first one (the origional full backup that all the subsequent backups reference)--note that while I am given the choice of which backup to use, I get "backup location not available" comment next to every backup file; Again, I select a file, hit restore and it muddles along for awhile and I get "Restore Complete"--but no files show up (for example, no excel files, word files, pictures, itunes music etc even thought they were in the respective backup file)

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  7. #7
    richc46's Avatar



    Join Date : Dec 2008
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    Re: Backup location not available

    Just to be sure
    Run a full anti virus scan
    download and scan with malwarbytes.
    Many times virus will stop a back up so they will not be removed.
    Since it is a new HD, I doubt that this will lead to anything, Probably due to the new HD.

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  8. #8


    Join Date : Dec 2008
    Posts : 8
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    Local Time: 08:37 AM


      Thread Starter

    Re: Backup location not available

    Virus scans done and clear. Have copied backup files to C Drive and now looking for files to extract individually--will take a year of Sundays at this rate...

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  9. #9
    richc46's Avatar



    Join Date : Dec 2008
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    Re: Backup location not available

    In that short a time, it must have been a quick scan. Do the full scan. AV will take about an hour and MB about 30 minutes, depending how many files you have.

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  10. #10
    derekimo's Avatar


    Join Date : Jul 2009
    East Bay Area, CA
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    Re: Backup location not available

    Quote Originally Posted by mclute View Post
    Lorien--I used the software that came with the Western Digital USB external hardware. I don't believe it's an image backup--it backs up using basically same folder/file as computer. Step by step I used: Clicked advance restore (backup from another computer); drop down box shows available locations for a backup and I choose my Drive H (the western digital drive); the computer recognizes the drive--no problem; I am given a choice of which backup (date & time) I want to use (I backed up once a week since 2008 so have MANY backup files) and I select the first one (the origional full backup that all the subsequent backups reference)--note that while I am given the choice of which backup to use, I get "backup location not available" comment next to every backup file; Again, I select a file, hit restore and it muddles along for awhile and I get "Restore Complete"--but no files show up (for example, no excel files, word files, pictures, itunes music etc even thought they were in the respective backup file)
    If this is just an external hard drive, if you choose the location as "This Computer" instead of another computer, do you still get backup location not available?

      My System SpecsSystem Spec

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