Trouble adding wireless printer HP B210e

I'm trying to solve a problem for a customer that has Vista Home and a HP wireless printer. They have tried for a while to install without success. I thought it was going to be an easy wireless issue but found it wasn't. The laptop she has see's the printer fine. Sometimes it will add the printer but the printer will never print. If you try to edit the configuration it errors. If you try to add another instance of the printer it will either say ...
"Unable to install printer. Some driver files are missing or incorrect etc"
Or it will error "The printer installation failed. Operation could not be completed" I did some research and found that it might be that there are 3 WSD ports showing in the ports list, but I can't delete them. I tried using them to add another generic printer and then deleting it but it won't let me.
Can anyone help?

Hi,

First I need some information, have you got the original CD for the printer? You will need it!

Now clear the installed ports that are not working (To remove confusion).

On the Windows printers screen, look to see if any printers are using these ports.

If so, change the printer to a different port or just delete the printer.

Once you have confirmed that the printer ports are free, delete them from a working printer or direct in the ports config screen.

Once the printer ports are removed, set up the printer to a "Known" IP address with the printer set-up touch control panel.

Insert the installation disk & start again to install the printer. Does the installation software find the printer? I would guess not?

This time tell the software the printer IP address set earlier. Then the printer & ports will install correctly. OK?