Solved Document Download HELP PLEASE!!

Hi there I am having trouble dowloading documents. While on line I can click on a document to download then I am given the option to save or open, when I chose to open a blank screen appears, and when I try to save it won't allow me to. Howm can I fix this. Thanks ahead of time for your help!!

Several things to try
Run a full anti virus scan
Download and make a full scan with malwarebytes, free version
Assuming you are Using Internet Explorer
Go to tools
interent options
advanced
reset
If that does not work
try with a clean boot
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
If still no success try and SFC
run 3 times if unrepaired errors are found
http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html

Thank You for your help trying this now!!!

Take your time.
If nothing else works try a another browser, at least for a test. Firefox would be a good choice.

I reset internet explorer and ran a full scan, now I can download the docs. Thank You so much, my husband needs an important document and now we have it! Thank You Thank You Thank You!!!:D

You are so very welcome. Glad that I could help.