Solved I can't download anything from the internet! HELP

G

geety6

New Member
Hey I have a Windows Vista Home Premium HP Pavilion dv6700 Notebook PC (32-bit operating system) and whenever I try to download something the program doesn't respond.

example : I want to download something so I click on it, then it says if I want to run/save/ cancel it.
If I press cancel nothing happens but if I press run or save the download window doesn't respond.
After spam clicking on it, the window becomes white and asks if I want to close the program or w8 till the program responds.
If I close it and I look in task manager it shows me that ieuser.exe is running (which I think is normal) and it's memory keeps increasing and increasing (which I think is not normal).
Then if I log of/shut down/restart the laptop (and ieuser.exe is still running) then it asks me the place where I want to save the file but then it's too late cuz my laptop is logging of so I can't download it.

Does anyone know what to do??? =( :cry:
please keep in MIND that I CAN'T download anything on this laptop but I can on the pc of my family but I'd love a solution whitout downloading anything so if anyone knows a solution pls tell me, that would really help me :(:(:(

THX in advance
 

My Computer

System One

Can be many reasons, but most often due to malware
Run a complete and updated anti virus
If you can download malwarebyrtes to a usb drive, try to install and run a full scan.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
richc46 said:
Can be many reasons, but most often due to malware
Run a complete and updated anti virus
If you can download malwarebyrtes to a usb drive, try to install and run a full scan.
Click to expand...

THANK YOU SO MUCH! XD
I removed my old antivirus and installed malwarebytes and it had detected 4 virusses and 17 infected files =D
And now I can download whatever i want when I want =P THX A BUNCH

PS: I'm so keeping this antivirus lol

Thx again :D:D:D
 

My Computer

System One

Download Microsoft Security Essentials for real time protection and Malwarebytes for a once a week scan. You need the Anti Virus, too.
Malwarebytes is not technically an anti virus. It looks for something a bit different.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
richc46 said:
Download Microsoft Security Essentials for real time protection and Malwarebytes for a once a week scan. You need the Anti Virus, too.
Malwarebytes is not technically an anti virus. It looks for something a bit different.
Click to expand...
Oh ok XD btw my old antivirus was microsoft security essentials lol
is it ok if I have them both at the same time or will that cause some kind of problems??

thx for answering
 

My Computer

System One

The free Malwarebytes only runs when you scan once a week. You can use it and MSE at the same time.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
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