I bought a new HP Pavilion Laptop G series days ago its running windows 7 and today it wont start up. on start up it displays the HP logo and gives the option to go the 'start up menu' then moves to a black screen with a flashing cursor.
I've entered the start up menu and tried every option in the system recovery section to get it to start to windows normally. This includes a system restore, System Recovery and Minimized image recovery.
I haven't yet made the recovery disks from the partition drive, so i don't have the option to boot from them.
I tried to start in safe mode but F8 does nothing, it just beeps at me. I've tried F8 safe mode a few times and it's not working.
I had an old system recovery disk so I booted from disk and loaded that. I tried the start up repair but it didn't work
I ran cmd and tried chkdsk /f command and also fixmbr or fix boot or maybe both I can't remember now.
below is some info I got from the recovery disk that didn't work
Problem Signature
Problem event name: startupRepairV2
problem signature 01: ExternalMedia
problem signature 02: 6.0.6001.18000.0.0.0.0
problem signature 03: 0
problem signature 04: 65536
problem signature 05: unknown
problem signature 06: unknown
problem signature 07: unknown
problem signature 08: unknown
problem signature 09: unknown
problem signature 10: unknown
Os Version: 6.0.6001.2.1.2.0.256.1
Local ID: 1033
can someone please help me. thank you.
I've entered the start up menu and tried every option in the system recovery section to get it to start to windows normally. This includes a system restore, System Recovery and Minimized image recovery.
I haven't yet made the recovery disks from the partition drive, so i don't have the option to boot from them.
I tried to start in safe mode but F8 does nothing, it just beeps at me. I've tried F8 safe mode a few times and it's not working.
I had an old system recovery disk so I booted from disk and loaded that. I tried the start up repair but it didn't work
I ran cmd and tried chkdsk /f command and also fixmbr or fix boot or maybe both I can't remember now.
below is some info I got from the recovery disk that didn't work
Problem Signature
Problem event name: startupRepairV2
problem signature 01: ExternalMedia
problem signature 02: 6.0.6001.18000.0.0.0.0
problem signature 03: 0
problem signature 04: 65536
problem signature 05: unknown
problem signature 06: unknown
problem signature 07: unknown
problem signature 08: unknown
problem signature 09: unknown
problem signature 10: unknown
Os Version: 6.0.6001.2.1.2.0.256.1
Local ID: 1033
can someone please help me. thank you.