Problem getting exe files to run

B

btnapp

New Member
Both wife and my brother-in-law recently came across the "system fix" spyware on their respective computers (she's running Vista, he's running Win7). I've been able to seemingly remove the software using the instructions here: How to remove System Fix virus | My Anti Spyware

My brother-in-law's computer is now running just as it was before. My wife's computer however seems to be still having problems. It will not open either Internet Explorer or Firefox. It also will not recognize any external hard drive / flash drive.

Anytime I try to run IE, I get an error message saying the program has stopped working correctly. Anytime I try to run Firefox, I get the same message, plus a pop-up bubble saying that Data Execution Prevention has closed the program. The computer will not let me disable DEP for Firefox. Additionally, anytime I try to run an ***.exe (where *** is the name of the program), I receive a message saying that ***.exe has stopped working.

If anybody has a solution to this problem, it would be well appreciated.
 

My Computer

System One

I would just boot to safe mode and do a system restore.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
Sounds like a good idea...I went to try that but it appears that the spyware has hidden the "system restore" from the typical file path (can't get the unhide utility for this virus to run given the ***.exe errors). Can you provide a back path to get to the system restore?
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Emachine ET 1161-05
    CPU
    AMD Athlon 64 LE-1640
    Motherboard
    eMachines MCP61PM-GM (Socket AM2 )
    Memory
    2.00 GB Dual-Channel DDR2 @ 387MHz (6-6-6-18)
    Graphics Card(s)
    Acer E181H (1280x768@60Hz) 128MB GeForce 6150SE nForce 430 (
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Name Acer E181H on NVIDIA GeForce 6150SE nForce 430
    Screen Resolution
    1280x768 pixels
    Hard Drives
    ST316081 5AS SCSI Disk Device
    PSU
    MCP61PM-GM 9000 NVIDIA Chipset Model MCP61 Chipset Revisio
    Case
    Tower
    Cooling
    Fan Speed 1247 RPM
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    PS/2 Compatible Mouse
    Internet Speed
    http://www.speedtest.net/result/1538974261.png
When I want to run the system restore, I go to safe mode and, when the help file comes up, I just scroll down to the section on something like "What is system restore" which has a link to system restore. Of course it always takes about 5-10 minutes for system restore to actually display. I apologize for not taking the plunge and going to safe mode and getting more precise instructions.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
If System Restore does not work, please try the following, BUT be Advised, any mistakes after using System Restore could cause you to have to reinstall the operating system as System Restore was never meant to be used in Malware Removal

Please Download Malwarebytes’ Anti-Malware, or MBAM, and save it to your Desktop:


  • Double-click mbam-setup.exe
    rlBZo.jpg
    and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
  • Update Malwarebytes’ Anti-Malware
  • Launch Malwarebytes’ Anti-Malware
  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform Quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • If it asks for a Restart DO SO, Very Important
Please copy and paste the log in your next reply


Download DDS and save it to your desktop
Disable any script blocker if your Anti-Virus/Anti-Malware has it.
Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr to run the tool.
When done, the DDS.txt file will open.
Click Yes at the next prompt for Optional Scan.



  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your new topic that you will create: DDS.txt and Attach.txt
  • YOu may attach these 2 logs


~~~~~~~~~~~~~~~~~~~~~
LOgs to reply with:

  • Mbam Log (Copy & Paste)
  • DDS.txt
  • Attach.txt


I ask Admin/MOds to move this thread to the System Security Forum so it can be handled properly




dFi3y.jpg
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio XPS 435T 12gig's ram, 2000 gig's HD
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